INTELLIGENT DECISIONS / QUTECH Resume TX - Hire IT People

SUMMARY:

Seeking a challenging IT opportunity in Data Center Operations, or Server Administration where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people to grow personally and professionally.

PROFESSIONAL EXPERIENCE:

INTELLIGENT DECISIONS / QUTECH

Confidential, TX

Responsibilities:

This facility is used to house computer systems and associated components, such as telecommunications, virtual server groups and storage systems. To fulfill this role, I monitor building infrastructure specific to the data center, such as lighting, power, fire suppression, access control, raised floor and electrical power and coordinates issues with building management. I am directly responsible for ensuring that systems are installed in a manner compliant to GSA policies and industry best practices. I provide standards, procedures, and subject matter expertise to all of business lines requiring housing of IT Systems; while developing metrics and key performance indicators to ensure that service delivery is proportional to the cost.

Confidential

IS Support Specialist

Responsible for the support and maintenance of all IS hardware. (PCs, printers, etc.)
Provided support for blood banking applications and non - blood banking applications.
Maintained inventory of hardware.
Performed refresh of IS documentation from paper to online documents to streamline ease of use and increase productivity.
Performed Windows 7 rollout to users throughout the company.
Administrator of department’s SharePoint site.

Confidential

Sr. Operations Analyst

Monitored systems, applications, network availability, web sites, hardware, and mission critical infrastructure for Confidential ’s primary and secondary data center locations domestically and internationally.
Monitored and trouble-shot jobs running on an AS/400.
Monitored servers with System Center Operations Manager (SCOM).
Monitored, created, and solved batch job issues using Tidal Enterprise Scheduler (TES).
Performed backup functions and critical restores using EMC Legato Networker.
Worked with Active Directory to update user accounts and reset passwords.
Monitored company LAN/WAN
Troubleshot job and server errors in coordination with on-call personal.
Developed and maintained department technical and operational documentation using SharePoint
Lead daily turnover meetings with IT infrastructure teams to review the previous day’s incidents and problems.
Ran enhanced Q4 turnover meetings with the intent of closely examining all problems and incidents during the annual time of heightened awareness and freeze.
Assisted users with a variety of issues, and provided multilevel support for customers on hardware and software problems.
Coordinated and lead Change Management meetings for several years at Confidential .
Served as a valuable assistant to the Data Center Manager on numerous IT facilities projects, including data center expansion, redundancy, organizational restructuring, and maintenance efforts.

TECHNICAL SKILLS