SUMMARY:

• Cisco Certified Professional (CCNP) Performing 2nd and 3rd level Technical support and troubleshooting on IT Networks, Design, Installation, Configuration and Administration of Cisco IT infrastructure - Cisco Switches, Routers, Access Points, Wireless, Phones, QOS, LAN and WAN design and Network Protocols, Soft Switches, Gateways, GSM, UMTS, 3G, IMS, LTE.
• CCNP (Certified 2017) CCNA (Certified 2016) Network Connectivity, IP Addressing, Routing Protocols, Subnetting, Load Balancing, QOS, STP, VLANs, VTP, IPV6, Wireless, Meraki, Cisco PPX Phones.
• Data Networks Implementation, operation, maintenance, Preventive, corrective maintenance, vendor management, assets management, troubleshooting, reporting, Inventory and stock management.
• Project Management Diploma (2010) Initiating Project, Scope and Planning, Cost, Budget, Time, Procurement, Process, Risk, Quality and MS project.
• Telecommunication, Operations, Support, Vendor Management, Reporting, Customer Orientation, MS office.
• Leadership, Shift basis staff management, motivation, interpersonal & communication skills.
• Analytical problem solving, working under pressure, decision making, strategic planning, budgeting, relationship building, collaborative, negotiation skills, training and mentoring, knowledge transfer.
• Studying CCNA Wireless

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

• Network Engineer to support manufacturing networks.
• Network Engineer support that entails On-call support, Incident Management, Configuration and Performance Management, Change Management and Security Management.
• Provides Ford Network with 2nd level incident management through investigation and diagnosis, resolution and recovery of all reported faults necessary to restore service to the user. The restoration of the service is to be achieved within the target resolve time determined by Ford, per incident sensitivity level.
• Provide technical support for various Cisco technologies and platforms: BGP, EIGRP, OSPF, Content Switching, E1/T1, QoS, Voice/Video over IP, H.323 Voice gateways, L2 switching.
• Implement network configuration changes in the Ford environment globally.
• Proactively monitor and troubleshoot critical Cisco gear.
• Develop processes to increase performance and productivity between various technical groups within Confidential .
• Working in large Cisco Infrastructure environment supporting LAN/WAN devices.
• Working within a team of technical, business professionals and customers..
• Work with high scale Cisco Equipment (ASRs, Nexus 7K, Nexus 5K, 6500s, 4k, VSS technology, Voice Gateways, 5508 and 5520 WLC, Catalyst 3750s, 3850s) .

Confidential, Michigan

Network Engineer

• Launching and deployment of remote sites (hardware and configurations) and operation support.
• Establish and maintaining a global network and its performance by building modern network configurations and connections, troubleshooting network problems and able to multitask Job Functions:
• Works with members of other IT groups, peers, and management to solve systems-related issues for internal and external customers.
• Implement changes for systems for security and compliance as defined by compliance and security team.
• Performs system upgrades; install OS, maintenance releases, critical fixes and service packs;
• Assist with application upgrades, installations and systems monitoring.
• Define, create and deliver documentation - hardware/software configurations, change control, downtime/availability, problem/resolution, procedures, resource usage, etc.
• Network administration, to include the OS, for the following environment: Voice, Video, Switches, Routers, access points, Load Balancers, Firewall.
• 2nd/3rdlevel support to production Support and Branch office IT personnel on network related issues.
• Network interfaces - LAN/WAN interfaces; troubleshoot LAN and TCP/IP issues on servers; DNS and DHCP configuration and troubleshooting.
• Wireless network configuration and management.
• Participate in global support on-call rotation to support the various geographic company plants and locations.
• Provides change management support during the weekend when on call.
• Actively participate, enforce, and follow The Company’s Change, Incident, and Problem management processes.
• Performs consistently, and contributes beyond the assigned tasks.
• Provides technical recommendations to customers and application owners.
• Manages multiple tasks, reports progress, and meets assigned deadlines.
• Maintains detailed implementation documentation and updates as needed.
• Travel to support systems during upgrades and other systems events.
• Capable of working alone in a proactive manner without supervision.
• Ability to multitask and prioritise under pressure.
• Experience following change management and change control processes.
• Strong troubleshooting and customer service skills.
• Ability to work in a team environment effectively.
• Professional with SolarWinds Orion software (Network Performance Monitor & Net flow)
• Professional with Cisco Prime Infrastructure software.

Confidential, MI

Network Administrator

• New Networks Installation by adding Routers, Switches, Modems, Wireless access points, Patch panels.
• Perform wireless site assessments before and after installing the wireless AP in-order to provide the best coverage to the clients using the EKAHAU site survey tool.
• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Pulling Cables, Crimping cables and Patch panels, Installing WIFI Access Points and troubleshooting all cables problems.
• Managing the Cisco Meraki cloud Based Networks through the Meraki dashboard.

Confidential

Supervisor Core Network Operations Engineer

• Circuit and Packet Switching Core Network Operations, Support and Maintenance.
• Responsible for the Entire Network data base (Alcatel SDM HLR) Creating, managing subscriber’s profiles for 33 million subscriber.
• Handle customers complains 24/7.
• Daily, Weekly and Monthly Performance and Quality Reports.
• Network Upgrade, Downgrade, Modification.
• Corrective and Preventive Maintenance.
• Responsible for PCMs connection, BSC & RNC migration for the new switches.
• Complete acceptance for the new projects.
• Vendor Management and Relations.
• Familiar with LTE Architecture and implementation over CS and PS networks.
• Responsible for all the core nodes and trunks creation.
• Network HW Stock Management.

Confidential

Engineer, Mobile Switching Centers & Data Centers Operations

• Responsible for the operation and maintenance of all Confidential -Egypt Data Centers and Telecom switches.
• Evaluate and authorize the required procedures and policies for maintaining and operating 6 mission critical buildings.
• Negotiate proposals and contracts with facilities contractors for all kinds of preventive maintenance & technical support services activities.
• Liaise at various levels with the key people in operations vendors and contractors to ensure that all environmental operations are successfully & properly running.
• Aligning with Crises Management Center necessary precautions and proactive measures to mitigate potential risks.
• Succeeded for maintaining and reviewing stock levels for consumables and spare/replacement parts, including procurement adhering to the required business controls for Purchase Orders and Invoicing.
• Ensure operating parameters of Buildings systems including fire protection/life safety, plumbing and electrical infrastructure equipment, UPSs, PDUs, Rectifiers, Generators, ATSs, and other equipment associated with supporting the raised floor environment are met and equipment are operating at 100% uptime.
• Working with the organisation's project management methodology.
• Quality control & documentation for all infrastructure equipment life cycle.
• Reporting on all levels / aspects related to department scope.

Confidential

Field Engineer

• RF Implementation, installation, of wireless antennas for cellular network towers
• Aiming, tilting, line of site for the Cellular antennas and Microwave Dishes.
• Civil construction of Mobile stations including: foundations, towers and shelters.
• Installation of Earth systems inside telecom sites.
• Installation of Antenna systems, Feeders, BTS cabinet for GSM and 3G mobile networks.
• Installation and Alignment of microwave links.
• Commissioning of new Mobile sites considering high fulfillment of schedule, costs, safety and quality requirements of the project.
• Attending meetings with site owners and Vendors (Huawei and Ericsson) and attract Potential customers by answering clients’ questions; suggesting information about products and services.
• Maintain Customer high expectations.
• Resolve product or service problems by clarifying the customer’s complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contribute to team efforts by accomplishing related results as needed.