Systems Administrator Resume Annapolis, MD - Hire IT People

SUMMARY:

Customer service - oriented Systems Administrator with 10+ years’ experience. Expertise in enterprise level system administration and support varying between Microsoft 365 hybrid environments and Google based environments.

SKILL:

365 Hybrid Admin
MDM
Exchange
Active Directory
Kaseya
Mimecast Spam Filtering
Google Admin
AirWatch
PowerShell
ServiceNow
Dell KACE
SharePoint
Mitel
Cisco VOIP
MS Teams
Hyena
Web Design
Azure

EXPERIENCE:

Systems Administrator

Confidential, Annapolis, MD

Responsibilities:

Administered variety of systems: 365 Hybrid Environment, Mimecast spam filtering, SharePoint, Microsoft Teams, and Mitel
Implemented organization wide changes leveraging Kaseya, additionally creating image baseline for Windows 10 migration with supporting documentation
Resolved incidents submitted through ServiceNow and Dell KACE, using Kaseya and Zoom for decentralized organization

JR Systems Administrator

Confidential

Responsibilities:

Administered AD accounts, group policy permissions, smart card configurations, and SecureID Tokens for numerous organizations throughout the organization.
Contributed to the planning and execution of new hardware implementations, including migration from Windows 7 to Windows and Office 2013 to Office 365 ensuring that critical team applications functioned properly
Resolved incidents submitted through Siebel ticketing system via Face to Face interactions and remote phone support as needed
Started as an entry level Tier 1 Help Desk Analyst

Systems Administrator

Confidential

Responsibilities:

Administered user email accounts in Google Hybrid environment and Populi Learning Management System throughout a decentralized organization.
Contributed to the planning and execution of new hardware implementations included but not limited to new hardware, learning management software, email client, and website overhaul
Experience troubleshooting Mac OS
Resolved incidents submitted through email and face to face interaction and assisted college president OS as needed on various projects.
Started as Database Entry Assistant

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Systems Administrator Resume

Annapolis, MD

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