Desktop Support Engineer Resume Lake Mills, WI - Hire IT People

SUMMARY:

I am a dedicated and growth orientated individual with the abilities and skills to help your organization succeed. Having extensive experience in sales and computer industries, I also love to learn and am always up for a new challenge. My strong communication skills, both written and oral, make me an excellent team player while also having the ability to work efficiently on my own. I am seeking a position where I can excel while giving my best to my employer and customers, taking great pride in building and maintaining relationships while providing superb customer service.

PROFESSIONAL EXPERIENCE:

Confidential, Lake Mills, WI

Desktop Support Engineer

Build, restore and troubleshoot computers and networks.
Troubleshoot and repair hardware and software issues on all types of computers, network equipment, switches, routers, modems, printers, and all types of cabling.
Install and repair all types of desktop/laptop software, hardware and related peripherals.
Install and troubleshoot Windows (XP through Windows 10) including all Microsoft products, Quickbooks, Carbonite and many other programs.
Install and maintaining servers and software including Windows Server ( ) Active Directory, Symantec Backup Exec, End Point Security, Sirsi Workflows, Deep Freeze, Linux and many others.
Install, configure, and troubleshoot all types of email.
Provide support remotely to clients including after - hours support when needed.
Provide instruction and training on computers, software, networks and servers.
Manage all types of Internet connections including building and maintaining firewalls.
Remove viruses and malware, including thorough cleaning of all types of PCs.
Evaluate and recommend computer equipment and software to various business clients.
Provide and maintain excellent customer service.
Maintain parts inventory and work with FedEx to ship and receive parts daily.

Confidential, Milwaukee, WI

Field Service Engineer/Desktop Support Technician

Service retail clients throughout WI including Taco Bell, McDonalds and Subway.
Troubleshoot and repair hardware and software problems for all POS equipment, hubs, network equipment, switches, video controllers, registers, printers, cash drawers, touch screens and cabling.
Maintain all servers that run the various POS systems.
Provide and maintain excellent customer service with all clients.
Provide detailed records of daily calls including travel, parts used and work completed.
Maintain parts inventory and work with FedEx to ship and receive parts daily.

Confidential, Milwaukee, WI

Owner/Operator

Confidential, Brookfield, WI

Field Service Engineer

Maintain, troubleshoot and repaired all computer equipment for various retail companies throughout Wisconsin and Illinois.
Setup, install and configure all clients’ computer equipment including Dell, IBM, HP + Gateway.
Provide excellent customer service and maintain customer relations.
Provide detailed records of daily calls including travel, parts used and work completed.