Security Analyst Resume Falls Church, Virginia - Hire IT People

SUMMARY:

Experience using Remedy Ticketing System
Troubleshooting experience with cisco routers and switches and Wi - Fi access points for wireless,
Azure: Cloud App Security, Log Analytics, and Azure Security Insights
FireEye: ETP, HX, CMS, and AX
Windows Defender ATP, WatchGuard Dimension, Sophos, Alien Vault, Cisco ASA
CounterAct, Lansweeper, LookingGlass, ScoutPrime
NIST SP 800-37 rev 4 FIPS 199-200

EXPERIENCE:

Confidential

Security Analyst

Provide first and second level technical resolution for security alerts and SOC service requests
Perform Static and Dynamic Malware Analysis using FireEye AX
Identify weaknesses in customer infrastructures and suggest improvements
Utilize Alien Vault Security Information Event Monitoring (SIEM) platform to identify and alert customer’s regarding network and resource threats; provided written reports with threat intelligence included to alert the customer and help efficiently remediate attacks and analytical skills to handle security incidents and threats
Perform monitoring, identification and resolution of security events to detect threats through analysis, investigations and prioritization of events based on risk/exposure.
Operation of the WatchGuard Security Monitoring and Jira ticketing systems platform
Integrate customer environments
Mentor and train customers using and operating the client portal portions of the security Monitoring and ticketing system platform
Document solutions, process, or procedures and present in written document, verbally on the phone, or in person

Confidential

SOC Analyst

Manage daily operations for approximately 100 users both at headquarters and working remotely
Manage software licenses and maintenance contracts
Utilized Active Directory running on Winders Server 2012 R2, Office 365 SharePoint and Microsoft Apps, SharePoint 2010 running on Windows Server 2003, VOIP phone system, Cloud based backup system for laptops and ADT entry systems
Design and update policies, procedures and computer programs which enhance and manage critical business operations
Monitor network traffic and respond to incidents that require escalation by providing researched analysis of the events by writing reports and notifying the proper personnel
Conduct network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop remediation plans and security procedures
Utilize AccelOps Security Information Event Monitoring (SIEM) platform to identify and alert customer’s regarding network and resource threats; provided written reports with threat intelligence included to alert the customer and help efficiently remediate attacks
Investigate potential or actual security violations or incidents in an effort to identify issues and areas that require new security measures or policy changes
Assist in the creation and preventive maintenance of computer systems
Monitor network traffic for red flags, indication of threats, and attacks
Asset Management and Inventory

Confidential, Falls Church, Virginia

Support Analyst/System Admin

Log all help desk calls or email requests into problem reporting system
Promptly and properly escalates unresolved issues, including complete description and documentation of all actions performed
Train Users on Driven ONE software through Go to Meeting
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberries, Laptops, PCs and Printers
Imaging computers, deploying and managing Windows 7/8/XP, Microsoft Office, OS X, Adobe and other productivity products in a networked environment
Use Active Directory to create user accounts, reset passwords, create groups

Confidential, Washington, DC

Support Engineer

Log all help desk calls or email requests into problem reporting system
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberries, Laptops, PCs and Printers
Use Active Directory to create user accounts, reset passwords, create groups

Confidential, Washington, DC

Network Support Specialist

Tier 1 Customer Support and Update Tickets in accordingly fashion
Receive, analyze, monitor and resolve network problems pertaining to Cisco Routing/Switching in a timely fashion with minimal guidance from higher level Engineers or supervisor
Responsible for port assignments, advanced troubleshooting of EIGRP, Qos, Load Balancing and complex provisioning of Frame Relay, ATM, Dial IP, Network Based VPN, and DSL circuits
Assist in Customer routing issues pertaining to customer routers by providing timely and accurate configurations on Cisco routers.

Confidential

Tech Support Intern