SUMMARY:

Experienced Retail/eCommerce Systems Executive with significant experience in Retail Systems. Successfully grew and managed Retail Systems Confidential iconic brands with expertise in growth oriented organizations. Managed large groups in excess of 50 professional associates. Gained strong vendor management skills through my years in retail systems.

TECHNICAL SKILLS:

• Mobile POS on Apple Devices
• PMP Certified
• Budgeting
• Tableau Analytics
• Budgets, Forecasting and Reporting
• Project Management
• Traffic Counters
• Staff Management
• POS Applications Rollouts
• Payment Devices
• Vendor Management
• POS Hardware Refreshes
• Store based Telecom/IP Phones
• Resource Planning
• Retail Support Centers
• Store Electrical Circuit Design
• Risk Analysis
• Application Support
• Store Network Design
• Store Systems
• PCI
• Cisco Switches
• Retail Systems
• Privacy
• Phone ACDs
• International Rollouts
• Conversions
• Broadband Circuits
• Store Networks
• Multi - Brand environments
• Store Force Store Sales Data Analytics
• POS Applications
• Multi-national environments
• Store Planning Systems
• Back Office Applications
• Order Management Systems
• AJB Payment System
• CRM Applications
• Fulfillment Systems
• Epicor/Aptos/Micros POS Applications
• OMNI Channel Integration
• Service NOW

PROFESSIONAL EXPERIENCE:

Confidential

Site Implementation Consultant

Responsibilities:

• Project to Off Load Level I and Level II Support for eCommerce and Retail Systems from Confidential to Reliant Solution Support
• Project managed the process of out sourcing the implementation and support
• Brought on the first hybrid eCommerce/POS brick and motar store to support
• Built an external support team.
• Implemented xStore upgrades and support incoming calls
• Onboarded support for clienteling application

Confidential

POS/Aptos Implementation Consultant

Responsibilities:

• Project is to convert all Coach stores from their legacy POS CRS system onto the new Aptos 6.4 Platform.
• Bring project through all phases of the Agile/Scrum approach for software development/implementation.
• Convert Stuart Weitzman Stores onto the Aptos POS platform and Coach’s back office systems.
• Integrate other companies being acquired onto Coach’s systems.

Confidential

Retail Systems Consultant

Responsibilities:

• CRM Research
• POS Application Research
• POS Hardware Research
• UPS Systems Research
• OMNI Channel Research
• Network Research

Confidential

Director of Retail Systems Services - Responsible for all Client POS Systems

Responsibilities:

• Sole recipient of the President’s award for creating a world class Retail/POS systems support organization.
• Responsible for the Aptos/Epicor POS based application
• Responsible for introducing and supporting our Apple based mobile solutions.
• Responsible for Applications Support, including CRM, Order Management and Fulfillment Systems.
• Increased new client conversion rate by 10%.
• Responsible for implementing over 40 new clients.
• Responsible for over 4,000 POS devices deployed.

Confidential

Sr. Retail Systems Manager

Responsibilities:

• Lead Project Manager on several Retail Systems implementations.
• Order Management Implementation for Warehouse relocation.
• Omni Channel Project to create a single view of the customer/order with various points of fulfillment.
• Store implementation of Omni-Channel fulfillment.
• Responsible for all Epicor based POS Retail Systems.
• Managed a portfolio of 500+ stores across 5 brands
• Managed the PCI upgrade process 2007 - 2010
• Managed the Opening of over 500 Stores in last 5 years
• Managed the Closure & Sell-off of over 300 Stores in last 5 years
• Headed POS Software Selection for New International Stores
• Managing the installation, vendor selection and International Support Structure for our Juicy European Store Rollout.
• Managing a 300+ store rollout of New POS Hardware, POS Software and PC based Windows XP upgrade.
• Responsible for all Budgeting activities as they related to Store Rollout Projects, Specifically a 12 Million Dollar budget for the conversion over a 2-year period. Several additional Million Dollar budgets related to Store Infrastructure improvements and all New Store System Budgets.
• Managing the Conversion to an Confidential MPLS network.
• Managed the Store Rollout of a new Hybrid VPN including DSL, Frame and 56K Connectivity.
• Managed the Conversion of newly acquired Stores to current Systems.
• Designed all New Store Networks.
• Designed all New Store Electrical Requirements as it relates to Systems.
• Manage all Polling activities.
• Performed Vendor Search and ROI Analysis for new Hardware & Software to be implemented.
• Introduced Microsoft SQL Server to the Liz Claiborne Environment.
• Manage VB based programming for the store environment.
• Converted all stores from Proprietary Register System (CRS) to PC based Register System (Epicor).
• Managed the Roll out of a 56K Frame WAN to all Stores.
• Performed a vendor search for a Software Distribution Product for System Upgrades to the stores.
• Managed the conversion from Decentralized Credit Authorization and settlement to centralized Authorization and Settlement via a Host based Credit Switch.
• Converted from a Dialup Polling Application to a Frame based Trickle Polling Application
• Manage the Retail Support Center which provides 2nd and 3rd level support to all our stores
• Direct all New Store System Activities and Processes.
• Responsible for 19 Staff members, including a SQL DBA, 2 Retail System Engineers, 1 Retail Project Analyst, 1 Retail Support Supervisor and 14 Retail Support Analysts

Confidential

Retail Systems Manager

Responsibilities:

• Responsible for all Software, Hardware, Networks, Telephony in all stores.
• Grew store portfolio from a 7-store chain to an over 350-store chain.
• Multi Brand Environment.

Arthur Planning Systems Project Manager

Responsibilities:

• Responsible for implementing and supporting the Retail Store Planning System.
• Responsible for the development of an application that tracked the designs from inception to production.