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Occ Support Analyst Ii Resume

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Mclean, VA

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SUMMARY:

  • Experienced IT Operations Technician with over 15 years of experience in monitoring computer system environments, troubleshooting, and escalating problems as necessary. Proven track record of success. H ard - working, goal-oriented, driven to succeed. Excellent communicator who builds rapport and relationships with clients and seeks to understand business needs. Always striving for greater efficiency and precision in performing my duties.

PROFESSIONAL EXPERIENCE:

Confidential

OCC Support Analyst II

  • Responsible for monitoring all ATPCO's computing environments and escalating problems Handled monitoring of systems and environments, daily processing workflow Responded to all computer hardware requests, password resets, changing directory levels Identified hardware malfunctions, responded to alerts, troubleshot solutions Ensured all processes completed in a timely manner, data transferred to customers

Confidential, McLean, VA

Bankcard /Open File Delivery Operator

  • Responsible for monitoring all nightly IBM/MVS batches for timely delivery to members servers via NDM (Network Data Mover) for Confidential Clearing and Settlement Systems Ensured files delivered to the member banks before service level agreements are met Monitored all NDM/FTP transmissions through Open File Delivery system and transmission to servers Successfully managed customer expectations, resolved concerns

Confidential, McLean, VA

System Management Analyst

  • Responsible for monitoring the nightly IBM/MVS batches Managed both batch and script processing within mainframe and distributed systems environment Ensured various batch streams run in a timely manner to meet specified production requirements Ability to monitor/recover bulk data transfers and multi-task in fast-paced environment

TECHNICAL SKILLS

Software (selected): TANDEM, MVS/XA, VM/XA, VM/HPO, TSO, SDSF, CONTROL-M, CONTROL-R, ENTERPRISE CONTROL STATION (ECS), IOA, CA7, CA1, CA11, NDM, CICS, DB2, CMS, COBOL, etc.

Hardware (selected): IBM 3480, 3490, 3420, 3800, HP3000, HP DISPATCHER, HP tape drives, etc.

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