SUMMARY:

• Senior IT Professional seeking a challenging role that utilizes my extensive customer service and technical support experience. Experienced in High Availability Enterprise environments. Able to make an immediate impact for any organization.

TECHNICAL SKILLS:

OS/Software:: Windows, Unix (Solaris), Linux (Red Hat/Ubuntu), Mac OS X, Veritas NetBackup 6.x/7.x, NetApp Data Ontap 7.3, Data Domain 5.5x, VMware 5.5, EMC Connectrix Manager, ARCserve 9.0, CA Autosys, SCOM 2007, Visual Uptime, What s Up Gold v11, HP Openview, SolarWinds, Nagios, Active Directory, Exchange, Citrix MetaFrame, MS Office Suite, SQL, WordPress, Norton System Utilities, HEAT, Remedy, PuTTY, and SecureCRT

Hardware: Configure/troubleshoot servers, workstations, and laptops. Experienced in racking, stacking, and cabling data center equipment: servers, routers, tape backup libraries (Dell / Quantum / IBM), NetApp Filers/VTL, Data Domain, Teradata 6700, and KVM over IP (Avocent DSR/Cyclades)

Networking:: Experienced in peer to peer / server - client based networks. Troubleshoot and resolve LAN, WAN, DMZ, VPN, and wireless connectivity issues (software and hardware).

PROFESSIONAL EXPERIENCE:

Confidential

STORAGE CONSULTANT

• Architect, install, setup, and configure storage environment (Quantum Tape Library, EMC SAN Switch, and Linux Host)
• Developed LTO tape management script (shell script) for LTO2, LTO3, LTO4, and LTO5 tapes
• Responsible for creating/updating operating procedures
• Train onsite team members

Environment: Quantum i2000 Tape Library, EMC DS5300B, Ubuntu Linux 16.04, and Windows 10

Confidential

BACKUP SUPPORT TEAM LEAD

• Administration of NetBackup Enterprise 7.6x and 7.7x environment (Windows/Unix/Linux/NAS) at multiple sites (US, Europe, and Asia)
• Manage and configure master/media servers, backup policies, storage units, SLPs, and clients (physical and virtual)
• Analyze and troubleshoot backup related issues to tape and disk for 9000+ clients/3PB+ of data
• Manage, administer, and support the Data Domain environment
• Assist with Disaster Recovery planning and testing
• Assist in managing backup related scripts (shell scripts)
• Responsible for providing daily backup and trending reports to IT Management (currently over 98% backup success rate)
• Responsible for creating/updating operating procedures and support documents
• Point of contact for Veritas and EMC support
• Manage and train junior team members
• Log and track calls using Remedy Ticketing System
• Participate in 24/7 on call rotation

Environment: NetBackup 7.6x/7.7x, Symantec Opscenter, CA Autosys, Data Domain (DD640/DD990), NetApp FAS 3020/3040/3070/3140/3170, RHEL 5x/6x, Solaris 10, Windows 2008/2012, and VMware 5.5

Confidential

BACKUP and STORAGE ADMINISTRATOR

• Project lead for migrating backups from Symantec Backup Exec 12.5 and NetBackup 7.0 to NetApp D2D Syncsort Integrated Backup (NSB 4.0)
• Perform 1st, 2nd, 3rd level production support on the backup environment (CLI and GUI)
• Responsible for NAS storage administration using CLI and/or NetApp System Manager
• Provide support for Linux servers (Red Hat / Centos)
• Setup and configure Nagios for monitoring Linux servers
• Work with backup software vendors on troubleshooting D2D/Tape backup related issues
• Responsible for providing IT Management audit reports (daily backup/media report)
• Log and track calls using FootPrints Ticketing System

Environment: Brocade 5300, NetApp FAS3140/3240, HP DL360/380, NetBackup 7.0, Backup Exec 12.5, Syncsort NSB 4.0, Red Hat 5.7, VMware, Windows 2003/2008

Confidential

STORAGE ADMINISTRATOR

• Administration of CIFS and NFS shares from NetApp filers
• Responsible for NAS storage administration (aggregates, volumes, qtrees, snapmirror, deduplication) - using CLI and/or NetApp System Manager
• Allocate and reclaim SAN ports using EMC Connectrix Manager (Brocade / McData)
• Responsible for administration of NetBackup Enterprise 6.5 / 7.1 at multiple sites - backup, recovery, and troubleshooting (CLI and GUI)
• Perform 1st, 2nd, 3rd level production support on the backup environment (CLI and GUI)
• Create backup policies for Unix, Linux, Windows, NAS Filers (configure and validate)
• Create JILs for backup submissions using CA Autosys
• Work with Symantec on troubleshooting NetBackup related issues (debug logs)
• Work with Symantec Opscenter to publish trending reports for IT Management
• Assist with NetBackup Domain Consolidation project
• Administration of IBM TS3500 tape library
• Log and track calls using REMEDY

Confidential

BACKUP ADMINISTRATOR

• Administration of NetBackup Enterprise 6.5 Unix environment at multiple sites (Solaris)
• Responsible for monitoring, troubleshooting, and resolving failed backup attempts
• Perform day to day media management using Vertices (Offsite storage)
• Work with System Admins, Database Admins
• Work with NetApp Virtual Tape Libraries (VTL 1400) and Quantum Libraries (Scalar i2000 / i6000) vendors to resolve hardware related issues
• Perform file restores as requested
• Log and track calls using REMEDY

Confidential

INFRASTRUCTURE and CRITICAL ENVIRONMENT SUPPORT

• Responsible for installing and patching network (Switches, Routers, SAN, Teradata) and server (HP) related equipment
• Work with vendors in deploying server cabinets to the Data Halls
• Responsible for troubleshooting connectivity issues between server and network devices
• Configure iLO on HP and Cisco Servers
• Ensure all equipment in the Data Halls are compliant with Cisco standards
• Responsible for asset management in all Data Halls and Build Room using Cablesolve
• Log and track calls using REMEDY

Confidential

SYSTEM TECH II

• Provide software and hardware support for Airline Systems - troubleshoot, resolve, and maintain all systems at McCarran Airport.
• Responsible for airport wide system rollouts - planning to implementation
• Responsible for performing ‘Health Checks’ on application servers, airport kiosks, flight information displays, and baggage handling systems
• Responsible for asset management
• Log and track incidents using Maximo

Confidential

NOC ENGINEER

• Provide daily monitoring and production support for Confidential systems, network, and applications (SCOM 2007, What’s Up Gold, Visual Uptime, VMware Infrastructure Client etc.)
• Responsible for following escalation procedures
• Responsible for creating and reviewing technical documentation
• Setup systems and applications in SCOM 2007 and What’s Up Gold for monitoring purposes
• Perform CA batch monitoring and scheduling
• Performs preventative maintenance processes, actively researches for areas of potential problems and/or implement quality improvements
• Collaborate with other teams to resolve issues - DBA, Network Engineers, Security Admins, and Help Desk

Confidential

NOC ENGINEER

• Provide monitoring and production support for Myspace.com (over 10,000 servers) - working onsite 24×7 rotating shift schedule in a Windows environment
• Troubleshoot and resolve site related alerts in order to maintain the highest available uptime of Myspace.com and site related features
• Serve as first line of defense when a problem arises with our network operations center
• Work with Systems Engineering, Network Engineering, SQL DBA’s, Developers, and Content Management Group based on established procedures
• Report progress and status of assigned tasks to CTO, Directors, Managers, and Project Managers
• Maintain standards as established by service level agreements (less than 5%)

Confidential

BACKUP ADMINISTRATOR / SYSTEM ADMINISTRATOR

• Responsible for maintaining HP Proliant Servers (DL380 G1, G2, G3, G4, and G5) in a Unix, Windows NT/2000/2003, Novell 6.5, and VMware ESX environment
• Migrated from ARCserve environment to NetBackup 6.0
• Responsible for backups and restore using BrightStor ARCserve 9.0 and NetBackup 6.0
• Configure and troubleshoot Avocent DSView connections - KVM over IP Switches (DSR2161, DSR4010, DSR4030, and DSR8035)
• Responsible for monitoring server capacities (Windows/Unix//Novell/Lotus Notes Servers) using HP Insight Manager
• Responsible for asset management of servers in the Data Center
• Logged and tracked calls using Remedy

Confidential

BACKUP ADMINISTRATOR / SUPPORT ANALYST

• Responsible for server backups using VERITAS NetBackup 5.1 Enterprise in Windows 2000/2003 environment with over 400 servers with GUI based master server
• Assisted in transitioning clients to the backup VLAN (unload backup process off the production network)
• Responsible for scheduling jobs, configuring volume pools, and storage units (LTO1, LTO2 and LTO3)
• Built-out and configured Master and Media servers along with the backup libraries (PowerVault 136T and ML6000) using LTO1, LTO2, and LTO3 tape media
• Responsible for backing up over 60TB of server data - SQL Servers, File Servers, and Web Servers
• Provided support for internal/external clients (Win 95/98/NT/2000/XP) - software, hardware, and networking related issues
• Responsible for maintaining, creating, deleting user/computer accounts through Active Directory
• Responsible for deployment (roll outs), installations, and maintenance of workstations and laptops
• Coordinated and facilitated network migration for 300+ local users
• Worked with other departments (Operations, Systems Engineering, Software Development) to resolve client related issues and test applications
• Responsible for Client documentation (TechTips), Disaster Recovery documentation, and QA testing of proprietary software
• Provided recommendations/evaluations for new hardware/software systems
• Logged and tracked calls using HEAT