SUMMARY:

With an extensive 18 plus year of diversified technical experience, emphasizing on enterprise PC desktop systems engineering, administration, network, Citrix Administration, software and hardware support; an excellent problem solver with strong communication and interpersonal skills, I would like to secure a position with a company where I can utilize my extensive technical background, strong work ethic and management skills along with my other areas of expertise, to gain an opportunity for career advancement and growth.

TECHNICAL SKILLS:

Windows 2003/2008/2012 Server. MS office products, Citrix Client(s), Citrix Server XenApp 6.5, Microsoft Active Directory, MS Geo - Clustering, DFS Shares, WSUS (patch Management), DNS, DHCP, TCP/IP, Group Policy, Profile Management, SCCM, HPSIM, Epic Client Systems and VMWare.

EXPERIENCE:

Confidential, Skokie, IL

Citrix Engineer

Responsibilities:

• Responsible for operations of a company’s internal data communications systems and provide technical support on Confidential 's enterprise network and computer systems to provide the highest degree of connectivity, performance and availability feasibly possible
• Responsible for project planning, cost analysis and vendor comparisons.
• Research and evaluate emerging network and communication technology
• Design, implement, monitor, and improve the performance of the Citrix infrastructure, including Netscaler for remote access.
• Provide support as needed outside of normal business hours, once every 9 weeks I am the on - call person from Monday to Monday.
• Analyze Citrix systems, application usage and plan for growth.
• Assess need for any system reconfigurations or changes (minor or significant) and execute them as required within corporate compliance of change management.
• Interact and communicate with differing levels of management including meetings, presentations, and authorizing detailed technical documentation
• Build servers from scratch using the HP insight management system.
• Build VM servers using VMWare vSphere 5.1.0
• Troubleshoot all server issues be it Physical or VM.
• Troubleshoot WAN connectivity and performance issues pertaining to Servers.
• Provide overall hardware support for all Servers in the organization in both Data Centers.
• Provide technical support on Confidential 's enterprise network and computer systems to provide the highest degree of connectivity, performance and availability feasibly possible
• Conduct research on emerging products, services, protocols, and standards in support of the Citrix infrastructure.
• Assist other IT teams in the organization with IT projects in regards to equipment and systems support functions.

Confidential, Hines, IL

Senior Citrix Administrator - Site Manager

Responsibilities:

• Support the standard VA Enterprise desktop applications suite including; Microsoft Windows XP/7, Microsoft Office, VBA customized applications and the Citrix client within a Citrix environment.
• Maintenance and troubleshooting of Citrix XenApp Server & Citrix 4.5 & 5.0 farms on Windows 2003 & 2008 servers both physical & virtual. The farm consists of a 155 servers
• Server Administration tasks for both Microsoft Windows 2003/2008 & Citrix Servers 4.5, 5.0 & Xen Server.
• Manage a 14 person IT Group located in Hines, IL, Austin, TX & Philadelphia. The group is responsible for Citrix Servers, Server Support, Server Builds, Citrix Help Desk Support (SME’s) and Unix Support.
• Support multiple production environments including; development,, integration, pre-production, and production within Citrix. Support 2000 end users and 60 published applications.
• Responsible for month end usage reports for Citrix applications & Citrix Terminal server usage using Citrix Edgesite.
• User Account Management for both Microsoft Active Directory and Citrix.
• Resolving end users issues within Citrix applications, Citrix Clients, and Terminal Server Applications.
• Resolving issues with end user account profiles, permissions, application access, and printers
• Performing data restores for end users upon request.
• Provide remote end user support through a variety of electronic telephony and communications media
• Creating documentation associated with troubleshooting issues and providing end user support to form a knowledgebase.
• End user account/profile creation including; setting up accounts, profiles, and access, adding or removing applications, configuring and troubleshooting printers.
• Developer support in a number of environments including; development, test, pre-production and production.

Confidential, Rosemont, IL

Citrix Administrator/End User Technology Specialist

Responsibilities:

• Maintenance and troubleshooting of Citrix XenApp Server farm on Windows 2003 servers.
• Tested, Installed and published all Applications on Citrix Servers.
• Assisted in the upgrade from Citrix Presentation Server 4.0 to Citrix XenApp 5.0.
• Responsible for 900 users as third level support of 40 applications on Citrix XenApp 5.0.
• Evaluated, tested and documented all new End User Computing Equipment.
• Responsible for all Kronos & Blackberry server maintenance, Patches & upgrades.
• Project Manager on all End User Computing Projects.
• Assisted the organization with all technology needs for End User Devices on company acquisitions.
• Responsible for creating installation documentation for End Users & the Service Desk.
• Responsible for Service Desk Personal on End User Devices and Citrix & end users on the new Citrix Farm.
• Provided overall IT Support for all End User Equipment & software, this would include, Desktops, Laptops, Thin Clients, Blackberries, MC70’s & 75’s, WT-4090’s, Cellular Phones, Printers and Scanners for Corporate Executives, Corporate Employees, Remote Users and Field Office Employees.
• Responsible for the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Recommended and performed upgrades on systems to ensure longevity.
• Project Manager on all Desktop related projects and company acquisitions.
• Maintained and built all desktop and laptop images using Ghost.
• Assisted all Network Engineers with Network Upgrades and Projects as needed.
• Responsible for all Kronos & Blackberry server’s maintenance, Patches & upgrades.
• Assessed functional needs to determine specifications for purchases of End User Computing Devices.
• Trained end users on the use of hardware and software.
• Interacted with numerous computer platforms in a multi-layered client server environment to ensure desktop computers and laptops interconnected seamlessly with file servers, email servers, application servers, and network drives.
• Assured that all Thin Clients, Desktops and Laptops worked properly with the Citrix Farm and that all applications within the Citrix Farm were delivered correctly.

Confidential, Deerfield, IL

Technical Analyst, IT Specialist

Responsibilities:

• Provided overall IT Support for all End User Computing Equipment with in the corporate office.
• Identified technical support trends & determined appropriate level of escalation & potential solutions.
• Provided diagnostic support on all hardware and software problems.
• Provided 24 hour on call support as required.
• Proactively monitored call queues and prioritized daily activities.
• Maintained Asset Management System.
• Member of the disaster recovery team/Desktop Support Coordinator.