SUMMARY:

• Recognized in all areas where I have performed my professional duties as a relentless pursuer of perfection, efficiency and reliability.
• I can be characterized as a problem solver and solution provider, in a simple definition as a “Jack of all Trades” who brings together technology to new levels in any enterprise environment.
• I bring along with me efficiency, streamlining, revenue and increased productivity.
• My knowledge base begins in the information and technology field, and evolves into project management and administration with business and systems analysis experience.
• As a IT infrastructure architect and IT Manager, I have been involved in many aspects of the industry with experience in project management and systems analysis, I specialize in IT infrastructure design from small commercial operations to datacenters, permitting for growth within specified budgets.
• I am also experienced in finding logical solutions and automation procedures to current complex issues that would reduce processing time and increase production through automatization and hardware optimization.
• I adapt to new and emerging technologies and enjoy using cutting edge tools in my daily responsibilities.
• I always seek to secure an opportunity where my knowledge can be challenged to its full potential as I bring along excellent troubleshooting, solid organizational and communications, creative, and management skills.
• I think outside the box, when a normal path to a solution cannot be found. I am also well versed in English, Spanish and Cantonese and these are only some of the highlights in my professional career as more can be learned at a personal level.

TECHNICAL SKILLS:

Scripting Languages: Powershell, DOS

Platforms/Operating Systems: Windows 98, XP, Vista, Windows 7, Windows 8, 8.1 & 10, NT, 2000, 2003, 2008/2008R2, 2012R2, 2016

Windows Operating Systems: Upgrades, Patch & Application Deployment and Migration Windows 98 & XP to 7 & 8, Windows Server 2000 & 2003 to 2008R2 & 2012R2, Exchange 2007 to 2010 Transition, WSUS & SCCM management tool for device OS deployment. Server and client updates and patching.

Windows Server Roles: DHCP, DNS, Exchange 2010, SQL, Active Directory Structure implementation, OU s and GPO s, NPS services, Radius, Failover Clustering, Federated Services, File Application, Storage, Print server, Backup server, Terminal server, WSUS server installation, configuration, troubleshooting and upgrades.

Email Client: Gmail, Outlook, Outlook Express, Thunderbird, Mac Mail, Entourage, Communigate, Pronto

Virtualization: VMware Workstation, ESXi, vConverter, vCenter, vSphere & vSphere Client, DRS & HA Implementation. Hyper - v client and server manager. Virtual cluster management with failover.

Remote Operations and Assistance: Lync, Bomgar, Logmein, MS RDP and VPN, and Team Viewer

Wireless Access Points: Setup and Configuration of Aruba Networks, Unifi Access Points Systems, Ruckus Wireless & 2Wire wireless gateway routers

Network & Hardware Monitors and Analyzers: IpMon, Wireshark, Nagios, Nagwin, Netwrix and Solarwinds.

Hardware: Troubleshoot, repair and upgrade of laptops, workstations and servers

Analysis and Design Tools: MS Office/Works, Visio, Microsoft Project, Edraw, Micrografx Draw, Webtricity, Adobe Suite, Open Office, Scanpts, Spaceguard, Defraggler, Fastbackup

Antivirus: Sophos Enterprise, Symantec Endpoint Protection Management/Cloud based Hosted Endpoint Protection, McAfee MX Logic and Orchestrator, Panda Endpoint, Avast, AVG, Kapersky, Vipro

Cloud Base Virtual Services: Google Apps, Office 365, Adobe Creative Suite, SharePoint, Docusign, Salesforce, Ring Central, Constant Contact, Carbonite, DropBox, Skydrive, Mozy and Barracuda online backup solutions

Email Migrations: Office 365 to Gmail, Gmail to Office 365, On-premise Exchange to Office 365, hosted exchange to Office 365 and other platforms, hybrid, IMAP, PST and Cutover migration techniques.

Phone System Migration: Conventional and asterisks PBX to VoIP on Skype for Business.

Telco: GotoMeeting, MeetMe, ReadyAccess, Join.me, Biba, Skype and Webex Collaboration tool

Single Sign on Solutions: Okta, Meldium, Dir Sync

PBX: FreePBX (Fonality), TrixBox, Polycom, Astra, Cisco IP phone series, Polycom IP phone series

VoIP: Calltower, Ring Central, Polycom VXX and CX phone series, Yealink CP and SIP series

Remote Support: Windows RDP, Putty, Bomgar Secure Desktop Support, Logmein, Lync/Skype and Teamviewer

Project Management: Inception to completion, analysis, budgeting, evaluation, purchasing, implementation and restructuring. Team leader in major project completion strategies. Vendor product negotiations and infrastructure architectural design.

Environmental: Recycling, Renewable Energy, Alternative Energy Sources, E-Waste

Spoken Languages: English (native), Spanish (native), Cantonese (fluent)

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

IT Manager / IT Infrastructure Architect

Responsibilities:

• Email migration from hosted exchange Intermedia to Office 365 platform through Microsoft’s cutover process. 225 user accounts migration within a 7 day period.
• Implementation and configuration of Office 365, SharePoint, OneDrive and Exchange Online administration.
• Process automation through Powershell. Remote operations specialist, reduction of IT personnel and increased response time to user assistance and troubleshooting by eliminating multiple check points along the ticketing process and central management of devices along the company’s IT infrastructure.
• Analysis of users’ hardware requirement to improve productivity and performance.
• Account administrator for Office 365, Webex, Jira/Confluence, Salesforce, Clearslide, Skype for Business, Active Directory, Carbonite, Join.me/Logmein, Team Viewer, Sophos and more.
• Upgrade of ISP broadband services and speed across all major offices to symmetrical fiber connection. Continued analysis of workplace requirements to improve Internet service as needed.
• Upgrade of all switches across the company’s office to a uniform platform and increase efficiency, setup and configuration.
• Upgrade of ISP providers to a fiber optic symmetrical connection.
• Hyper-v and XenServer virtual machine implementation.
• Deployment and implementation of Logmein and Teamviewer as remote support software. Installation of Logmein on all devices across the company for remote support.
• Deployment and implementation of Sophos Central as cloud based Antivirus for Macs and PCs. Installation of Sophos Central as the company’s enterprise level Antivirus platform.
• Deployment of Carbonite as online cloud based file backup platform solution for Macs and PCs.
• Deployment of Skype for Business for communication and collaboration platform on Macs and PCs, in replacement of a legacy Fonality Asterisk system.
• Deployment of security surveillance for all offices.
• Implementation of VoIP unified telephone system, with Skype for Business implementation. Deployment, setup and configuration of all phones within the company. Management of legacy phone system by porting phone numbers to the new provider/carrier.
• Implementation of video conferencing through Trio 8800 RealPresence Visual+.
• Upgrade of the WiFi platforma across all offices and maximizing performance by analysis of deficiencies on the wireless network.
• Deployment and implementation of Ruckus Wireless as main network wireless devices using R710, R600 & Smart Zone 100 configuration. Unification of SSID’s and demotion of old Aruba and Cisco access points, along with existing SSID’s. Streamline and tweaking of WiFi to maximize wireless network performance across all offices.
• Implementation of network security policies and cyber security policies.
• Implementation of network monitoring tools to verify constant uptime of all devices and analyze network traffic and bandwidth consumption.
• Installation, setup and configuration of Windows 2012R2 servers, for diversified applications, file servers, printer servers, Active Directory servers and backup servers.
• Upgrade of 2008 servers to 2012R2, patch deployment and SCCM implementation.
• SharePoint Online deployment for private/public document collaboration. Transferred file server functionality to SharePoint. Synchronization of SharePoint Online with user’s devices.
• Deployment of OneDrive as cloud based storage solution in replacement of Dropbox and migration of existing files from Dropbox to SharePoint for team collaboration.
• Design, implementation and management of the IT departments ticketing system. Streamlined response time by automating resolution functions and in corporation of monitoring tools to increase response time and troubleshooting to failing equipment.
• Ongoing daily IT support for the whole company’s user base, account administrator for Office 365, Carbonite, Sophos Cloud, Uber conferencing, Join.me, Salesforce and other cloud based applications. Onboarding and terminating users with hardware and account administration.
• Daily troubleshooting of user issues.
• Ansible playbooks and Powershell automation scripts to increase installation time and statistic analysis.

Confidential, San Mateo, CA

Senior IT Systems Administrator, IT Architect

Responsibilities:

• Separated the IT Support department from the original Dev/Ops team by creating new guidelines.
• Installation, configuration and administration of Windows 2012 Servers with Active Directory, DNS, DHCP, NPS/VPN, WSUS, File Server roles in company’s multiple sites.
• Powershell scripting in the design of automated functions to add/delete users from Active Directory.
• DOS bat file design to automated file/folder/directory maintenance.
• Responsible for updating all Active Directory, LDAP, Exchange, and PBX phone directories and migration to hosted communication services.
• Developed new hardware standards, thus reducing user’s daily downtime.
• In corporation of cloud based application and technology in areas as email, design, application, backup and storage solutions.
• In corporation of cloud based Marketing and Sales applications.
• In corporation of new Telco technologies, ReadyAccess Level 3, Webex, Join.me and RingCentral.
• Video wall technology, linking communication both video and audio between offices throughout the United States for conference and department meetings.
• Chrome box implementation for video conferencing.
• Implementation of remote user support through Lync, VPN, RDP and Logmein.
• Wi-Fi implementation and configuration with Unifi and Ruckus AP systems and Unify Ubiquiti platforms.
• Monitoring of Symantec Endpoint Protection Manager.
• Migration from Symantec Endpoint Protection Management local server to Cloud based Hosted Endpoint Protection service, configuration of policies.
• Migration of email from Exchange hosted platform to Office 365 and then to Gmail, through hybrid and cutover processes.
• Daily systems administration management of all user and application accounts, cloud and non-cloud based.
• Analysis and implementation of new technologies for different departments.
• Responsible for archival of email accounts, user’s computer images and server snaphots
• Responsible for all areas related to the IT infrastructure, from Telco to ISP.
• Archival server design and implementation to store user’s images and email pst/ost files.
• Implementation of new technologies to streamline current company and user’s performance.
• Personnel training in regards to IT support related material and cyber security awareness.
• Reduction of downtime by troubleshooting, pinpointing bottlenecks and modifying current hardware with faster performing accessories, RAM and hard disk drive.

Confidential, Milpitas, CA

Network Engineer and Administrator, Window Systems Administrator

Responsibilities:

• Analysis of computer assisted tool processes in order to reduce the number of logical steps used in current function and thereby decreasing the amount of time per process cycle.
• Vlan design and implementation. Daily monitoring of switch stacks. Installation, setup and configuration of Brocade ICX (6610, 6430), FCX (648S), Cisco 3500xl switch series.
• Installation, setup and configuration of Brocade MLX-4 and MLX-8 series routers.
• Aruba 3600 series wireless access with access points.
• Installation and setup of Fortinet 800, Juniper SS5 and Palo Alto P-2050 series firewalls.
• Server installation, setup, configuration and administration. Dell PowerEdge PE & Rx10 series, Powervault NX300, HP Proliant series. Migration of user equipment and operating system.
• Migration of legacy physical to virtual servers using vConverter tool and creating clusters for HA and DSR availability.
• Upgrade legacy email applications to Exchange 2010, 4500+ users.
• Nimble and Scale SAN, installation, setup, configuration and implementation for VM clusters and production servers.
• Installation of network monitoring tools, IPMonitor, Wireshark, Solar Winds, Nagios and Netwrix.for Windows servers performance.
• Installation of IIS role on Windows server for company’s Intranet.
• Remote users VPN setup.
• Office 2007 & 2010 support with migration to Office 365.
• Workstation OS migration, Windows 98 & XP to 7 (1800+), Windows Server 2000 & 2003 to 2008R2 & 2012R2, Active Directory migration 2003 to 2008.
• Norton Ghost Imaging software used for standard equipment deployment, KACE and SCCM used for patch and software deployment throughout the network.
• Upgrade from Sophos 4.x to 5.x Enterprise Anti Virus for Windows 2012R2 environment.
• Daily hardware and software user support, security scripting and analysis.
• Backup procedures using CA Arcserve Backup, D2D, RHA & Veeam.
• Setup, installation and upgrade of Sophos Enterprise Antivirus.

Confidential, Dublin, CA

Network Engineer & Technician, Systems Analyst

Responsibilities:

• Custom built hardware and configuration for specific company requirement needs, testing and updating existing hardware for compliance with current operating systems.
• Command line batch file automation which reduced down time between application processes.
• Network design and layout, installation and configuration of router and switches, gateway port forwarding configuration.
• Installation, configuration and migration of Windows 2008 server with Windows 7 and XP workstations.
• VPN and remote desktop implementation for remote access operation. Fully automated IT operations for remote administration in a wired/wireless combined environment.
• Business analysis, collecting and interpretation of administrative information and needs for the development of applications such as databases, calendars and cloud based applications.
• Security data analysis, designed scripts to increase procedure efficiency and security log analysis.
• Testing and adaptation of legacy applications with virtualization software for compliance with current operating systems with proper documentations for rollback procedures.
• Developed inventory database which was linked to the current website provider for customers to view current items in inventory.
• Worked with company’s outsourced website developers in modifying their get/post commands to include accessibility to a local database for inventory tracking.
• Developed customer database with additional features to streamline pick up processes, product sorting and distribution.
• NAS storage system for data and backup.

Confidential, KY/CA

IT Network Engineer and Technician

Responsibilities:

• Design, installation and implementation of servers, racks, patch panels, switches and routers in overnight scenarios. Commercial and private IT equipment refresh.
• Design, installation and conversion of server rooms and data center equipment. Topology and logical documentation.
• Switch, router and firewall installation, configuration and troubleshooting.
• Windows operating system installation on servers and workstations, Active Directory user and GPO’s setup, file, application and print server setup, and troubleshooting.
• VMware ESX cluster configuration, vConverter for P2V conversions, installation and configuration.
• Redundant and failsafe network/server design and implementation. Vmware server clustering for increased application processing and failsafe operations.
• Implementation of NAS units for local data storage and SAN units for VM clustering.
• Windows server AD migration, Windows workstation migration XP to 7 (1000+)
• Hardware testing and upgrade for compliance with current operating system.
• Analysis of software applications for compliance with current operating system.
• Analysis of software code in order to eliminate duplicate routines and reduce runtime cycles, allowing new functions to be incorporated without increasing processing time.

Confidential, San Leandro, CA

IT Network Engineer, Business Analyst, Project/Production Manager

Responsibilities:

• Analyzed and collected administrative and user information for the development of new applications in a Windows environment to include sales, accounting, production, warehouse and inventory database modules to keep track of raw materials thru finished goods.
• Information analysis for the design and development of new database applications to track customer purchases and personnel time schedules. Data migration application design to migrate information from legacy databases and applications.
• Testing and upgrading of hardware and software applications to meet compliance with new hardware and operating systems.
• Installation and upgrade of all hardware equipment and Internet within the plant. Replacement of legacy equipment. Design, implementation and configuration of a wired/wireless LAN combination and installation of new Cisco 2511 and 1900 series routers, Cisco 3500 series switches for increased efficiency and security. Implementation of daily data backup procedures and redundant server technology with virtualization and clustering for increased server efficiency.
• Responsible for contacting and maintaining a professional relation with external vendors in regards to hardware, software and production equipment compliance and equipment/parts purchases.
• Upgraded operating systems throughout the company’s server and workstations, full migration of existing XP operating systems to Windows 7. Migration of Active directory from Windows Server 2003 to Windows Server 2008. Exchange 2003 server management with eventual migration to Exchange 2007.
• Analysis of manual process for the development of custom applications reflecting company’s needs.
• Responsible for the 3 fold increase in equipment production capacity within a 1 shift operation. Worked with equipment vendors in redesigning code functions in their hardware in order to reduce machine steps and increasing production capacity. Many of these adjustments were eventually used for other customers of these vendors.
• Being tri-lingual was responsible for the hiring and training of personnel.
• Project manager, production equipment troubleshooting, repair and upgrade, management of over 50 team members, IT, administrative, supervisor and operators.
• Responsible for bringing the plant to a “Superior” category in AIB standards and HAACP regulations.

Confidential, Panamá City, Panamá

IT Department Director, Network Engineer, Data Analyst

Responsibilities:

• Oversaw the design, configuration and purchase of new servers to replace old and outdated legacy equipment. Implementation and upgrade of Windows/UNIX operating systems.
• Collection and analysis of information from legacy database systems for the design of new ORACLE software applications. Responsible for overseeing the external vendor application design team in adhering to the hardware and software compliance regulations required by the World Bank.
• Code analysis and development to remove redundancy and data duplication in the transfer process. Development of in house design software applications to migrate the data from legacy database systems. Code development to export data into flat files from legacy databases and importation into new Oracle databases.
• Development of Oracle database queries for data extraction after migration from legacy systems as requested by the World Bank.
• Close working relationship with hardware and software vendors in terms of meeting required compliance for the new servers and database system.
• Implementation of scripts and batch files to consolidate and improve file management.
• Design and implementation of RAID disk systems and redundant server operations for minimized downtime.
• Developed a strong relation between the World Bank’s needs and the current government official policies.
• Developed new guidelines for the development of applications used in the migration to the ORACLE platform.
• Responsible for the design of the new offices LAN network and architecture between two new buildings and linked by fiber optic technology.
• World Bank consultant for the implementation of alternative energy sources and renewable resources in local projects.
• Responsible for managing the IT Department and daily server backups. Managed a team of 12 IT members, responsible for the daily upkeep of the servers and workstations.

Confidential, Santa Clara, CA

Webmaster and Network Administrator

Responsibilities:

• Created a VPN that would allow personnel to work from remote locations around the country.
• Implemented the use of RAIDS for server backups and disk arrays for storage.
• Responsible for the daily preparation and repair of hardware equipment.
• Responsible for the upkeep of the company’s servers and daily backups.