IT Support Specialist Resume

TECHNICAL SKILLS:

HyperV: SolarWinds Log and Event Manager SIEM tool

AWS: McAfee ePolicy Orchestrator (EPO)

Security Clearances: DOD Secret (Interim)

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Specialist

Assist in research and deployment of new technologies, processes, and initiatives in IT and across the company.
Participate in server patch cycles to ensure secure and smooth operation of servers and application updates.
Closely monitor Windows servers, AWS S3 Buckets, 3rd party applications and other resources to ensure reliable and available services; also troubleshoot problems as necessary.
Prepare new employees for onboarding using Microsoft’s Intune and Azure Active Directory.
Communicate professionally and effectively with internal and external customers, responding and interacting with users via email, Skype and HipChat.
Support Office 365 users and applications across several companies.

Confidential

Infrastructure Consultant

Member of the Cloud Migration team tasked with migrating 200+ DOJ physical and virtual servers and DOJ applications into Azure cloud.
Engaged with various DOJ component customers to perform investigative interviews about their servers/applications in an effort to learn of their environments, and to mitigate unforeseen circumstances.
Participated in daily Scrum meetings to discuss daily progress, expectations, problems found, and resolved problems.

Confidential

System Administrator

Managed and supported Microsoft and Linux servers in a virtual environment, including system installations, file system management, patch updates, access control and security management.
Led in the design and configuration of the customer’s SolarWinds environment for network and device monitoring and alerting.
Performed daily monitoring and response to unexpected network and server events using SolarWinds NPM and SolarWinds Log and Event Manager SIEM tool.
Secured customer servers by running Nessus scans against all systems, then performing security patches and STIG implementation as needed.
Managed and deployed applications and application patches via SCCM and WSUS.

Confidential

Systems Administrator - Systems Support

Managed Microsoft servers in a virtual and physical environment, to include system installations, file system management, patch updates, access control and security management.
Performed Active Directory administration in the areas of DNS, DFS, GPO, OCSP, Active Client CAC authentication, replication issues, the recovery of deleted user, system, administrator accounts, or OU structure.
Performed system and network monitoring using WhatsUp Gold (WUG) and SolarWinds NPM in addition to Splunk SIEM.
Created and maintained user mailboxes and distribution lists, and ensured database health and availability.
Used Cisco Ironports to monitor email traffic and quarantine lists, and blacklisted known malicious email senders and domains.
Provided mobile device support to include IOS, Android and Blackberry OS troubleshooting, application support, and mobile device configuration.
Deployed applications to user workstations via System Center Configuration Manager (SCCM).
Participated in an on-call rotation responsible for responding to all critical network outages and alerts in a timely fashion, resolving and working with other teams when necessary to ensure infrastructure health and operation.
Managed all enterprise printers and print queues on the CGI network - configured printers for email routing, and deployed printers via group policy (Printing Preferences).

Confidential

PC Technician (Contract/Temp)

Worked with a small team to complete workstation rebuilds and troubleshoot PCs, printers and scanners.
Provided desktop support and installed PC applications to over 30 users.
Provided end-user support to employees on new applications, systems and procedures.

Confidential

Camera Operator/Technical Director

Worked with a team of 6 to setup cameras, sound, and internet streaming equipment for production and live streaming of church services.
Cooperated with team members to operate cameras and TriCaster to deliver streaming content to a global audience.