SUMMARY:

• To utilize my skills and abilities to meet organizational goals in a dutiful, reliable, and professional manner. And provide unparalleled levels of customer service to contribute to organizational growth using over 15+ years of experience in diverse technologies experienced in a medium - scale and large-scale 6,000+-node enterprise network environments with a proven ability to work independently or as a member of a dynamic team.
• Implementation and engineering of Juniper ex2200, ex4200, ex4500, ex8208, Nortel 5500, 8600, Cisco (2516, 3620, 3640, 6509, 7513), BlueCat Adonis, Infoblox Grid Master,
• Implementation and engineering of DNS/DHCP, WAN, Wireless, MLT, 802.3ac, Virtual Chassis, LAN/MAN, AreoHive Wi-Fi Controller., Juniper SBR
• Client-server connectivity issues in Novell, Active Directory, Office365, Exchange, Windows 7, Windows Servers 2003 and 2008, Unix, Linux
• Local area technologies including Ethernet, Gigabit Ethernet, Token Ring, and STP, LACP, and FDDI
• WAN technologies RIP, RIPv2, BGP, OSPF, HDLC
• Implementation and engineering of VDI, VOIP, Metro E, Ciena, Network Virtual Chassis
• Support Tools Fluke TruView Clearsight Analyzer, Wireshark, CA Spectrum, SolarWinds,Putty
• Implementation and engineering of protocols ARP, MAC, RARP, ICMP, IGMP, TCP, UDP, IP, TFTP, FTP, SSH, Telnet, HTTP, HTTPS, SNMP, LDAP, POP3, IMAP4, SMTP, SSL/TSL
• Documentation Tools including Visio, Nmap, NetBrain, AtTask, Filezilla
• Implementation and engineering of fiber optics, multi-mode, single-mode,Cat6 cables, SFP, SFP+ gbits, gigabit ethernet

PROFESSIONAL EXPERIENCE:

Confidential, Takoma Park, MD

Network Engineer Network Infrastructure Implementation and Support

• Administrated, implemented, configured and managed network infrastructure security using Juniper Steel-Belted Radius AAA appliance for access control.
• Administrated, implemented, configured, and managed DNS/DHCP using BlueCat and Infoblox IPAM controllers.
• Assisted with the design, installation, implementation, and configuration Juniper Network Upgrade Migration Project, this involved replacing the legacy Nortel (5500, 5510,5596,8600) network infrastructure with virtualized Juniper Ex family Juniper (ex2200, ex4200, ex4500, ex8208) devices to cost-effectivity reduce the hardware maintenance.
• Configured Cisco(IOS), Juniper (Junos), and Nortel network devices by implementing the following: DNS/DHCP, user accounts, Radius, ssh and web-management, Syslog, NTP, interfaces and ports, VLAN ports and trunk assignments, VLAN tagging, console and management ports, SNMP community strings and groups, static routes, default gateway, and default routes, and STP or RSTP, and routing protocols.
• Led various new building and renovation projects on all three campuses which included designing, implementing, configuring, and documenting the new network infrastructure for AreoHive Wi-Fi Controller, VOIP, facilities building operations, UPS devices, VDI, VLANs, Wireless, LAN/WAN, Academic and Administrative networks into a Network Virtual Chassis solution.
• Assisted with the installation, implementation, and configuration of Juniper Ex network devices for the new Metro-E Ciena network campus MAN that served Data Center, and the Takoma Park, Rockville, Germantown campus as well the off-site Workforce Development locations.
• Assisted with the installation, implementation, and configuration of routing protocols PPP, RIP, RIPv2, BGP, OSPF, on Nortel and Juniper network infrastructure.
• Resolved complex (Tier II & III) network problems in a multi-vendor environment Juniper, Cisco, Infoblox, F5 Load Balancers, HP Server Farm, Vmware, Dell, Novell, Active Directory, Exchange, Office 365, Windows Servers 2003 and 2008 connectivity issues over the range of network technologies employed across the College, developed and implemented detailed and cost-effective targeted strategies and alternatives with a focus on client services.
• Managed major network projects and services using project management tool AtTask that were delivered promptly or completed far in advance of schedule.
• Hands-on experience with the installation, implementation, and configuration of TCP/IP protocols ARP, MAC, RARP, ICMP, IGMP, TCP, UDP, IP, TFTP, FTP, SSH, Telnet, HTTP, HTTPS, SNMP, LDAP, POP3, SMTP, SSL/TSL.
• Developed network documentation, including LIU, rack, and network infrastructure diagrams, using Visio, Nmap, and Netbrain.
• Implemented improvements and enhancements network Virtual Chassis, DNS/DHCP, Wireless, PolyCom, and Infoblox Grid Master which supported Confidential ’s 60,000 students, 10,000 faculties and staff.
• Evaluated new network technologies BlueCat Adonis, Infoblox Grid Master, Juniper SBR, SolarWinds, Fluke TruView Clearsight Analyzer, VDI (Virtual Desktop Infrastructure) with firm proof of concept testing and made recommendations regarding the integration of these technologies into the existing network architecture.
• Captured network traffic using Wireshark to analyze and determined the cause of problems. Analyzed and reviewing hardware vs. software, hardware vs. firmware, software vs. operating system, network vs. applications systems, from data collected with Fluke TruView Clearsight Analyzer which provided technical strategies for problem resolution.
• Met with internal and external entities, administrators, faculty, staff, students, contractors, government agencies, contractors, and service providers to review networking compatibility, service levels, and the functional needs of the college.
• Assisted in the planning, designing, installation, implementation, and configuration of the network architecture and documentation of STP, SNMP, VLAN, Link Aggregation(802.3ac), Ethernet, Gigabit Ethernet, Fiber Optics, OSPF, BGP, for the Wide Area Network (WAN) and Local Area Network (LAN).
• Utilized monitoring platforms Fluke TruView Clearsight Analyzer, Wireshark, SolarWinds, Nmap, and CA Spectrum, that isolated and resolved network and application performance issues, targeted performance trends, planned strategies, and provided reports on the overall health of the network infrastructure.
• Supervised contractors and vendors (Skyline and Sun Management) as they provided network support and participated in various projects and provided daily and occasional operational support.
• Researched the need and availability of appropriate hardware for project and production support, as well as to meet current and future capacity requirements.
• Provided internal clients with Tier 3 support, documented via Service Desk trouble ticketing application, for hardware, application related problems, local and remote access issues, and other network related problems.
• Installed, implemented, and configured Cat6 cables, multi-mode and single mode fiber cables, SX and LX gbits, power supplies on all network devices.

Confidential, Silver Spring, MD

Systems Engineer Specialist

• Assisted with implementing redundancy and diversification of network components and circuits to eliminate single points of failure to reduce mission critical system outages by 99.9% throughout our five-state corporate enterprise network.
• Assisted with writing ISO9000 documentation
• Approved weekly change controls for Network Operations.
• Planned and evaluated complex network systems over a vast five-state region; participated in planning, engineering, and designing Local Area Networks (LAN), Virtual Local Area Networks (VLAN), Wide Area Networks (WAN) for our various customers internal clients, network changes were added weekly and the number of changes varied.
• Coordinated dispatch of maintenance teams for network equipment and troubleshooting problems with clients and support staff.
• Responsible for LAN switch and router configurations, regularly performed routine and proprietary tests including acceptance tests to bring new client sites into production, and trained local or operations personnel and assisted the SNA/VTAM team whenever workforce coverage issues arose.
• Knowledge of network components related to Mainframe - Mid-Range platforms (communications of controllers, channel extenders, protocol conversion/gateway devices, and switches.
• Managed and resolved T1 and T3 WAN issues with Service Technicians to maintain network integrity and performance.

Confidential

Services Help Desk

• Provided customer assistance to internal Verizon clients with the printer, mini-computer, and mainframe access, terminal, server, dial-up connection, password, and application related problems and provided management reports on unresolved client issues and referred to 2-tier support for assistance.
• Documented and escalated all severity 1 trouble tickets via proprietary-ticketing systems.
• Handled inbound calls and recorded information on problems, questions, and requests and conducted timely first-level problem determination and resolution within the standard 5 minutes time frame.
• Assigned trouble tickets to other support groups as required; monitored and track problems through resolution, including follow up with other support groups.
• Provided ongoing communication to the customer on problem status and updated reports until the problem was corrected, (i.e. who corrected the problem, the nature of the problem, and the time the trouble was cleared).
• Participated in Service Desk related projects and often assigned to handle new clients reporting troubles whose needs required special consideration.