Facility operations Center Support Engineer Resume Sterling VA - Hire IT People

SUMMARY:

Five years of experience troubleshooting desktops, laptops, servers and mobile devices.
High attention to detail in all aspects of life.
Excellent customer service abilities and able to speak to customers very easily.
Ability to fix problems in a timely manner.
Over four years supporting clients in commercial and residential settings.
Responsible for several small companies’ IT security and data redundancy.
Experience using and editing active directory.
Experience with Apple products including IMac, MacBook, MacBook Pro’s and MacBook Air, IPad’s and IPhone’s.
Extremely comfortable using Mac OSX and IOS.
Experience with the professional ticketing system ServiceNow and RepairShopr.
Formally trained in all Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Publisher up to 2016.
Experience with maintaining integral backups and data recovery.
Excellent problem solving skills.
Experience explaining problems and solutions clearly to non - technical users.
Excelled with leadership roles and hands-on technical and functional expertise in information technology.
Experience using and troubleshooting windows 10,8.1, 8, 7, Vista and XP.
Experience working with Cat5E network cabling (crimping and implementing into workstations).
Familiar with creating crossover cables for linking computers directly together without a network hub .
Experience using various Linux distributions including but not limited to Ubuntu, Mint and Fedora.

PROFESSIONAL EXPERIENCE:

Facility operations Center Support Engineer

Confidential, Sterling VA

Monitor global data center Amazon facilities infrastructure platform.
Point of contact for internal and external teams.
Assists with the development of communication and escalation.
Ensures records are updated in a timely manner.
Assist with coordination and communication during emergency recovery efforts.
Assist with the development of tools and process changes that will enhance the team’s overall performance.
Offer assistance in a 24/7 365 environment.

Data Center Technician

Confidential, Sterling VA

Handle a large amount and variety of tickets while also completing special “project” tickets.
Software and hardware troubleshooting of x86 and x64 architecture based systems.
Working directly with engineers to solve large complex problems.
Created an excellent working knowledge of Linux and Windows operating systems.
Remotely accessed servers to diagnose various issues.
Helped with writing automation scripts to make mundane tasks easier.

Hardware Build Technician

Confidential, Warrenton VA

Responsible for imaging laptops, desktops, thin clients and kiosks with specific operating systems and user settings using system center configuration manager(SCCM).
Setup IPads and LG tablets using MaaS360 Mobile Device Management.
Created customer specific computer setups configured to the clients’ needs.
Track and update all work orders in the ServiceNow ticketing system.
Worked directly with engineers to test and troubleshoot SCCM.
Deploy computers at other Greystone locations as needed.

General Store Manager/Lead Computer Technician

Confidential, Fredericksburg, VA

In charge of keeping up with the day to day operations of repair shop.
Making sure all customers are satisfied and updated on repair status.
Install and update anti-virus and anti-malware programs on customer’s device.
Reformat client’s hard drive and reinstall operating systems.
Replace and install hard drives, LCD’s, keyboards, ram and motherboards on client’s machines.
Responsible for most on-site computer repairs.
Responsible for removing passwords on clients’ machines.