SUMMARY:

Experienced and knowledgeable IT manager. Skilled in server upgrades, remote site support, and project management. Knowledgeable in TCPIP, Active Directory, Group Policy,Windows 7,Windows 8, Windows 10. Windows Server 2008, 2012R2, MS Exchange 2007, Exchange 2010, Exchange 2013,VMware, Hyper - V, Backups, and disaster recovery. Worked with SAN and NAS devices. Worked with MACS on email and drive mappings and user support. Worked with LANS and WANS. Knowledgeable and skilled in Microsoft Visio having done design drawings for the network and server infrastructures for all of the companies I worked at.

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

• Worked a several upgrades at the Charlotte facility which required a great deal of work. added new Hyper V Windows 2012R2 servers, replacing old ones, the Data center in the office needed a great of work, retired old equipment and documented everything that was added and removed.
• Have worked on adding a new camera system to monitor the facility 24x7
• A big part of the job is user support so that means supporting a great deal of legacy applications, using the ticketing system to accept and resolve tickets for users not only in Charlotte but also the Texas facilities. have personally built a very good relationship with the managers and the users and have learned how to troubleshoot and fix their issues. there are have been servers at the data center in Data Center that have had issues there requiring weekend and evening trips to troubleshoot and fix the servers with problems. did a great deal of clean-up of unneeded cabling, labeled it and removed unnecessary hardware and cables.
• Am responsible for the WSUS workstation and server updates. I make sure updates are approved and servers and workstations are successfully patched. I send out notices and create maintenance windows.
• Am available 24x7 if needed, I am part of an on-call team that is rotated weekly
• I am also involved with our VEEAM backups.
• Have also worked on the Vonage phone system adding new users and phones and also reassigning existing phones and extensions.
• I also manage the SEP anti-virus system for Charlotte.
• Currently we are all Hyper-V
• Also work on FTP accounts, have created them and worked with customers on issues to resolve file transfers via FTP.

Confidential

Senior Systems Engineer

Responsibilities:

• Did project work including upgrades, adding new servers and Office 365migrations.
• Managed backups and restores for several clients using backup appliances to the cloud.
• Did group policy for various clients and escalation tickets.
• Worked on Office 365 issues for various customers.
• Worked on Hyper V and VMWare environments including creating new VM’s for both. Using ESX/ESXi
• Used Autotask for time tracking and tickets.
• Installed and configured Wireless Access Points.
• Client visits to discuss plans for the upcoming year and new projects and IT goals and outline what they needed done.
• Use n-Able to check server availability and install agents and AV software.
• Part of an on call rotation to handle server down issues during off hours, this is a critical part of the Confidential and have received phone calls in the middle of the night that must be responded to within the SLA. worked with a customer to interview and hire in house help desk support. did p2v for MS Hyper-V. did project management for all projects I was working on which included daily updates to the team and the client.
• When looking at a project to sell a customer I did a detailed scope of the work, materials and costs for hardware and labor. I also determined what hardware was necessary including vendor and models. did the WBS for each project to include billable hours including evening and weekend work.
• Noted Risk issues if certain things were not done.
• Worked closely with the customers to ensure reliability and their satisfaction.
• Did extensive testing prior to deployment when migrating applications.
• Created VMware host for one client and also created virtual machines for several other clients created with ISO’s and Server 2012 R2.

Confidential

Systems Administrator

Responsibilities:

• Supported several application environments, Primavera P6, Contract Manager, ProjectWise and Prolog.
• Create SQL server 2008, 2012 and 2014 databases for P6 locally and on a centralized server. Also upgrade SQL databases for the P6 environment.
• Backup and restore SQL databases and ran various scripts.
• Worked with all in a centralized environment, also work on P6 on a local install for some users.
• Monitor SCOM alerts for all servers.
• Use SCCM for ticketing system.
• Worked with the enterprise team to test all of our applications after a large move of our infrastructure to a datacenter from our outdated location.
• Received an award for the participation of the data center migration.
• Created new VM’s for a physical to virtual server migration for a major application. Worked with the team to do the actual migration during our maintenance window.
• Use LANDesk through Citrix to remote to client machines to fix various P6 issues.
• Responsible for approximately 75 VMware servers.
• Work with use users to resolve issues with engineering software around the country
• Work with VMware 5.5 and Windows Server 2008 R2 and Server 2012R2, creating virtual servers with both operating systems.
• Participate in a 24/7 on call rotation with 4 other sys admins.
• Maintain Citrix published application server and published applications
• Publish new Citrix applications.
• Worked with SAN devices with the storage team.
• Was responsible for 3 project offices with 125 users in each and about 600 remote users. 2 of the large sites had 2 VMware hosts and 15-20 VM Windows servers and tape backup in each office. Created new VM’s for both offices using Windows Server 2008.
• Did detailed Visio diagrams of the server infrastructure and printers for both offices in Salt Lake City and Denver. I used ESX/ESXI

Confidential

Responsibilities:

• Designed their infrastructure for growth and stability.
• Pointed out risks for certain servers and applications and detailed what they were and what was needed to fix them.
• When designing their virtual environment I discussed the strong points and weak points of each OS, Hyper-V and VMWare. I prepared a test server with each to show them.
• Held monthly meetings with CEO, CFO and IT person I worked closely updating them on what was done for the month and what was needed.
• Held bi-weekly meetings with the IT person to discuss his issues and needs. I was always available when needed to solve an issue.
• Worked on the annual budget to plan what was needed and cost for the coming year and justified it to the CEO and CFO with numbers and reasons behind the prject.
• Built 2 VMware hosts and eventually migrated all servers to VMware except for the Exchange Server. Created virtual servers on both hosts to include domain controllers and application servers as well as file and print.
• Added a 4 TB NAS device for storage for the Virtual server platform I built for them. I researched TCO for the best solution for the company.
• Handled all vendor management.
• Setup DNS and DHCP for all locations.
• Managed care of contract negotiation for the best prices.
• Managed the I.T. and work with the IT staff to direct projects.
• Managed all projects using MS Project and detailed scope of work and WBS.
• Managed all server maintenance including patches and upgrades.
• When I first started they had one server running Exchange, DC, file and print share, they didn’t adequately do backups, I put together a quote detailing the hardware and labor costs for the project and used MS project detailing the timeline.
• I created a proposal to add 2 new servers and rebuild an existing server and to move all roles except for mail off the current server. I set up a tape backup and an off site tape storage vendor. I managed all server patches using WSUS, backups and all hardware and software purchasing.
• Updated their Exchange 2007 server to the current version with updates and also replaced the certificate for OWA. Their existing one expired.
• Was responsible for the upgrade of Office to the latest version and also purchased new workstations for the office to replace the outdated ones.
• Was always available for issues and questions.
• Did a Visio of all their servers, firewall and networking equipment.

Confidential

Administrator

Responsibilities:

• Monitor two data centers for any issues with any of the 300 servers encompassing both sites. Handled duties with each site to make certain there is no downtime for any reason.
• Monitor all servers for two sites for any issues. Downtime is a major issue. Diagnose issue and contact hardware vendor if necessary.
• Monitor all backups and pull tapes at end of shift and send off site.
• Work on tickets and close issues.
• Bring new servers on line and decommission older ones.
• Work with other SA’s assisting them with other projects.
• Work with NetBackup for backups and restores.
• Add new users and rights and remove users.
• Patch Servers using WSUS.
• Use the Enterprise Change Management System to do work on servers.
• Install software on servers
• Provide server infrastructure support
• Perform Production Readiness Reviews
• Monitoring and Management
• Process automation
• Windows Server remediation

Confidential

Systems Administrator

Responsibilities:

• Was responsible for servers and users in all of the US locations. Took care of all phones both mobile and PBX and also assisted users visiting from outside the US when visiting any of the US locations. I was the only System Administrator for the United States.
• Manage three United States sites, 2 in Utah and one in Nashville TN. Two of the sites contain Exchange 2003.
• Manage user support for all three US sites using Windows XP
• Daily backups of all U.S. sites using Arcserve 11.5.
• Create new users, remove users and work on group policy.
• Responsible for all mobile phones in the home office.
• I have upgraded the data from a split T1 to two bonded T1’s for data and a separate one for voice and negotiated the best possible long distance rates.
• Managed the Avaya PBX phone system
• Prepare a disaster recovery plan and set up a contract for the Nashville office and have an offsite disaster recovery drill with Sunguard.
• New employee I.T. orientation and training using PowerPoint familiarizing the new hires on communications policies, software and hardware policies as well as security policies.
• Instrumental in the planning of a Citrix installation in the London office that was to be used for the entire company.
• Order and install new workstations and servers in all 3 sites.
• Travel to Nashville TN every 6 weeks for on site user support.
• Work closely with international IT team in global projects and user support.
• Managed all software licensing for all the US sites.
• Did Visio diagrams for the Nashville and the Utah offices.

Confidential

Network Manager / Systems Administrator

Responsibilities:

• Visited remote sites around the country, replacing domain controllers and setting up backup jobs where none existed.
• Oversaw the design and implementation of an entire network and phone system for a new fuel manufacturing plant.
• Supervise all monthly and quarterly Sarbanes-Oxley documentation.
• Upgraded Microsoft Exchange from .
• Administer and maintain the Citrix farm consisting of six Citrix servers and two test servers.
• Implemented network and data center monitoring tools to proactively improve system performance.
• Handled domain migration of a site of over 1000 users computers and servers and Exchange mailboxes..
• Maintain Surf Control web monitoring server and create activity reports when needed.
• Changed DNS on Windows 2000 server to point to child rather than parent, which resulted in better network performance and less latency.
• Worked on BES Server to add users with Blackberries.
• Crafted a plan to move a remote site servers to a data center rather than keeping them in the satellite office.