SUMMARY:

To start a new career in Cyber security using prior IT experiences in LAN, MAN, WAN and other IT infrastructure

INFORMATION TECHNOLOGY MANAGEMENT EXPERIENCE:

Confidential, Fort Worth, TX

Assistant Vice - President, Information Systems Manager

Responsibilities:

• Overall Management of the Computer Data Center 24x7, which served as a hub to 24 banking locations in a Wide Area Network.
• Management of all Information Systems Requirements in terms of Resources, Budgets, and Technical Personnel.
• Administration, Performance monitoring, upgrades, and maintenance of AS/400 mainframes, Novell Servers, Windows, and Unix Servers hosting a variety of Banking Applications.
• Administration, Performance monitoring, upgrades, and maintenance of Applications Programs, Workstations, and Peripherals in all 24 banking locations and the Data Center.
• Management of daily Technical Support for all End-users in all 24 banking locations and the Data Center.
• Management and Resolution of Service Desk open tickets for all 24 banking locations ensuring timely responses to technical issues.
• Management of Hardware, Software, and Infrastructure Vendors, including Service Contracts, and Licensing.
• Leading, coaching, motivating, and ensuring continuous training and cross training of technical personnel to improve efficiency and productivity in the department.

Confidential, Dallas, TX

Information Systems Director

Responsibilities:

• Providing Network Servers Services Support 24x7 for 2 major hospitals RHD Memorial (190 beds) and Trinity Medical Center (140 beds), including 5 remote Medical Clinics in different cities in a Wide Area Network setting.
• Providing Mainframe Applications Support by working with Perot Systems as the National Provider of Clinical and Ancillary Applications for Confidential Health Systems.
• Providing daily End-user Support for Workstations and other Terminal Hardware, including associated Peripherals and Application Programs in all 7 locations of the Local Area Network.
• Negotiating and Maintaining Service Contracts for Software, Hardware, and other Infrastructure Devices.
• Leading efforts in setting up Hardware and Software Programs for the Integration of new Medical Facilities into the hospital Local Area Network.
• Managing Staff training Development to ensure employees’ skills remained up-to-date with respect to Clinical Applications support in coordination with Perot Systems & other vendors of clinical applications (Admissions, Radiology, Pharmacy, Laboratories, Medical Records, and other Hospital IT Infrastructure areas)
• Managing and maintaining PBX systems including related additions, moves, and integration required by new facilities on the telecommunications network
• Providing 24x7 Technical Support for the maintenance and operation of the PBX Telephone Systems in each Hospital and Clinic.
• Budgeting for IT and Telecom Departments; providing Leadership and Training to IT and Telecom Personnel for each Hospital and Clinic.
• Serving as a member of the Management Team of Confidential Health System by supporting efforts of other Directors to improve productivity and efficiency in their respective Departments, i.e. Pharmacy, Radiology, Medical Records, Quality Assurance, Skill Nursing, Labor and Delivery, Admissions, etc.

Confidential, Dallas, TX

Information Systems Administrator

Responsibilities:

• Assist the Director of Information Systems in managing Department needs.
• Maintain Novell NetWare Servers and Company software license Agreements.
• Provide daily End-users' technical assistance, including support to remote End-users.
• Interface with software and hardware vendors, negotiate contracts and approve invoices.
• Maintain and manage software applications, Laptops, Desktops, and all peripherals.
• Maintain, review, and revise contractual agreements with local technical vendors.

Confidential

Application Programmer / Systems Analyst

Responsibilities:

• Modify existing COBOL source code on UNIX platform to enhance various applications and improve management reports.
• Design and code Micro Focus Cobol utility programs to meet end-users' needs and requirements.
• Conduct research from the helpdesk database to resolve logged tickets/issues found with application programs.
• Design and create new and ad-hoc management reports from company files using AWK scripting programming.
• Participate in the integration, testing and implementation of new software application programs.
• Write and organize documentation on existing utilities and application programs.

Confidential, Arlington

Senior Quality Assurance Analyst

Responsibilities:

• Mobile Device Testing of Financial Applications
• Browser and User Interface (UI) Testing of Confidential Applications
• Back-end Testing using Oracle SQL Developer version 4.0
• User Acceptance Testing, End-to-End Testing, Regression testing, Integration Testing
• Testing Automotive and Financial Applications in AS400 environment
• Testing & Verification of Data and Layout in Data warehouse environment
• Collaboration within QA Teams, as well as SA, BSA, PMO teams and contributing to overall QA process improvement and initiatives

Confidential, Austin

Senior Quality Assurance Analyst

Responsibilities:

• Creation of Test Plans for Confidential Driver License Division Web Application and Interfaces with other Government agencies applications
• Execution and verification of test cases related to new functionality and new features required by legislators
• Partnering with Development to coordinate Test of new Releases and conduct regression as necessary until software issues are resolved
• Working along side Business Analysts in understanding testability of use cases and generating scenarios to be tested for each new feature
• Daily use of QA Complete as a standard organizational tool for test execution and reporting and in conjunction with Jira
• Participation in Daily Scrum meetings to enhance collaboration within the team and contribute to overall QA process improvement and initiatives
• Coordinating additional testing with Business in UAT environment to validate all integrated functionality, features, latency, etc.

Confidential, Dallas, TX

Senior Quality Assurance Analyst / Business Analyst

Responsibilities:

• Creation of Test Plans for Organization’s Web Applications, including Sales, Invoices, Dashboards, Employee Admin, Project Admin, Security Admin, etc.
• Execution and verification of test cases for Web Applications as they relate to Integration and End-to-End verification
• Partnering with End-Users in various departments to Analyze system flows and determine applications needs for changes and/or enhancements
• Daily use of SharePoint by reviewing, monitoring, and updating software issues identified through QA processes and/or End-User in production environment
• Daily use of Microsoft Dynamics CRM to validate e-Commerce transactions including Sales, billing, and receipts to customers
• Validation of Data sharing and consistency across multiple platforms used by the organization
• Participation in UAT testing and involving all other stakeholders in the development processes

Confidential, Dallas, TX

Senior Quality Assurance Analyst

Responsibilities:

• Creation, execution, and verification of test cases for Confidential Website Administration Portal
• Reviewing & Updating User Requirements for Enterprise Applications such as CRM, E-commerce, Sales & validating security levels associated with these applications
• Participation in daily scrum meetings to share and update project status with Development and Quality Assurance teams
• Using Rally to report and monitor web server applications issues in an Agile software environment
• Performing automated testing using SoapUI to verify that online transactions are posting accurately to Web servers
• Designing and Running Queries on Oracle Database as part of verifying Web server contents
• Creating Test Data and managing accounts security on the Administration Portal relative to User Stories to be verified
• Setting up test data and test environment to verify financial transactions on the back end on the Administration Portal; also verifying reports layouts resulting form the data used
• Participating in bi-monthly Sprint planning meetings and contributing to the creation and interpretation of User Stories initiated by Project Managers
• Leading Test Cases Reviews and Participate in Software Code reviews with Quality Analysts and Development teams

Confidential, Dallas, TX

Senior Quality Assurance Engineer

Responsibilities:

• Executing Test Cases & Scenarios for Confidential Office Order to Pay POS application
• Working with Developers and Sales to run Regression and End-to-End testing
• Reporting issues and Verifying bug fixes using HP Quality Center Version 11.00
• Conducting QA functions in multi-platform environments, System & Hardware Administration, Remote Access, Microsoft SQL Server & Enterprise Manager
• Running Ad-hoc queries in Oracle DB, Executing Automated Scripts using QTP for test validation, participate in Requirements review & Defect management
• Providing telephone as well as Online Technical Support to Personnel in the field as needed; Supporting Applications in SDLC environment/methodology.
• Participating in UAT to ensure that software integration is free of defects

Confidential, San Francisco, California

Senior Application QA Engineer

Responsibilities:

• Writing & Executing Test Plans, Cases & Scenarios for INQ BLAST application
• Working with Development to test application on Android & iPhone 4 Devices
• Reporting bugs and bug fixes using Jira, Google docs, and ApTest Manager tools
• Conducting QA functions in multi-platform environments, including Windows, Mac Operating Systems; and Explorer, Chrome, Firefox and Safari Web Browsers
• Updating Requirements, Defect Management; Participating in daily Scrum meetings & Providing assistance in the Application Technical Design

Confidential, Warren, New Jersey

Senior Application Test Engineer

Responsibilities:

• Writing & Executing Test Plans / Test Cases for Visual Voice Mail applications
• Working with Development Team to diagnose & troubleshoot application issues on Android, Blackberry, Windows Mobile, and Brew Devices on CDMA network
• Reporting & Monitoring bugs and bug fixes using Quality Center and other tools
• Evaluating and Recommending Tools from vendors to improve software quality
• Participating in Scrum meetings & Helping shape Technical Design documents

Confidential, Irving

Senior Test Engineer

Responsibilities:

• Working with developers to test Microsoft for Exchange on Confidential E-Series and N-Series devices, including writing test plans and test scenarios
• Reporting and documenting issues found in various software releases in Lotus Notes and Quality Center
• Following up of issues reported from other entities in regard to software releases
• Supporting software builds and official releases for all devices with Microsoft for Exchange MTM; Defects Review and Management; User Requirement Updates
• Conducting UAT testing before product launch to ensure software and hardware quality