Network Operations Technician Resume Arlington, Virginia - Hire IT People

SUMMARY:

Strong analytic team player with Federal and Commercial experience with a proven track record of permanently resolving reoccurring troubles by thoroughly analyzing voice, data and transport communications systems while providing leadership and mentoring to junior level analysts and technicians.
Customer Focused and Analytical Operations Technician offering broad - based telecommunications experience providing excellent customer centric service.
Candidate offers 18 years solid telecommunications experience with a proven ability to investigate and resolve troubles both independently and in a team environment.
Remain multi-task focused in the most intense situations and environments, while gracefully managing customer expectations.

CORE COMPETENCIES:

VoIP, ISP, DS0, DS1,DS3 and HDSL backbone networks Work with customers, vendors, technicians, ILEC s
Telnet, test and troubleshoot routers and switches and CLEC s to resolve service impairment issues
International, Local, LD, and E911 trouble call routing Knowledge of TCP/IP protocol and OSI model
Troubleshoot and support LAN/WAN networking Experience with Cisco, Juniper and Alcatel routers

TECHNOLOGY INVENTORY:

POTS, DS0, DS1, DS3, P2P, Ethernet, TDM, MPLS, EFM, Ipeer and VoIP circuits ISDN, PRI, BRI, DHO, CAC/2820 Muxes, Cisco 7600 series, Juniper and Alcatel Routers Nortel DMS, Lucent 5ESS, Meta and G9 switches CAC Navigator, ADTRAN 4303, React 2001, Hatteras networks, Fujitsu, Ciena M6, TBS, Procomm Plus, Verizon and AT&T GUI/vtag, Octel, Centigram BMC Remedy, IRIS, CDR, IAS, Toll Free 8MS and ESM Network routing protocols BGP, DHCP, DNS, HTTP, SIP, SNMP, SSH, TCP, UDP ARP, PPP

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, Virginia

Network Operations Technician

Responsibilities:

Technician in Confidential ’s 24/7 federal network operations center. Actively work with local exchange carriers and Confidential internal Operations Center to ensure current services are active and restored within the Service Level Agreements. Provide technical support for government accounts only such as FBI, NASA, GSA, Ditco, DISA, DHS and others. Public Trust Clearance
Testing DS0, DS1, DS3, P2P, and Ethernet circuits
Coordinate maintenance conference calls to isolate network outages
Isolating customer network troubles logging into Cisco, Juniper, and Alcatel routers
Work with vendors to support end to end network infrastructure

Confidential, VA

NETWORK OPERATIONS CENTER Technician & PROVISIONING Technician

Responsibilities:

Testing circuits to isolate trouble from the central office to the customers location
Experienced with network circuit design, voice implementation and provisioning
Work with customers, vendors, technicians, ILEC’s and CLEC’s to resolve service impairment issues
Configure PRI, DHO, DSO, DS1, DS3, ISDN, BRI complex business and residential lines in Nortel DMS, Lucent 5E and Metaswitch network switches
Troubleshoot complex translations & call routing troubles
Train new technicians, team lead and worked with management in weekly meetings.

Confidential, Herndon, Virginia

NETWORK OPERATIONS TECHNICIAN

Responsibilities:

Monitor 21 DMS-500 switches
Create and close tickets reported by field technicians
DIAG lines; query lines to verify provisioning
Conduct TRAVER's in DMS to determine call and trunk routing
Contact central office managers to report DS3 outages
Restore T1 trunks and lines back to service after equipment outages
Log in to Ghepardo database to check routing
Escalate and prioritize tickets to engineering staff and field management
Train new network monitor technicians.

Confidential, McLean, Virginia

INVOICE CONSULTANT

Responsibilities:

Customer service responsibilities include monitoring customer satisfaction
Outbound calls included over 180 customer contacts per day
Responsible for ordering software/upgrade shipments and investigating customer relation issues
Worked customer trouble issues with Payment Link software

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Network Operations Technician Resume

Arlington, VirginiA

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