Customer Support Engineer Resume

SUMMARY:

A customer oriented Network Engineer with experience providing Test and Turn - up of new telecommunications equipment. Also, help desk and onsite support, installing new systems, upgrading and maintaining existing systems. Major strengths include good communication, interpersonal skills, and technical aptitude.
On-site Test and Turn-up of 7750/7705 Routers.
On-site and remote support for software upgrades.
On-site and remote support for turning up new network links.
Plan, Install, Commission and Maintain Network and Telecom equipment.
LAN Design, Cabling, and Equipment configuration.
Project Management for the Implementation of Networking equipment.

PROFESSIONAL EXPERIENCE:

Confidential

Customer Support Engineer

Responsibilities:

On-site Test and Turn up, Installation and Support of Nokia telecommunications equipment. This includes LAN/WAN, broadband, TDM, ATM, TCP/IP, and DSL as well as Network Management support.