Network Engineer Resume LaGrange, GA - Hire IT People

SUMMARY:

A highly motivated professional who has spent the last year working as a contractor while attending school.
Demonstrated expertise in installing, configuring, and troubleshooting complex LANs and WANs.
Excellence in providing network solutions along with hands - on experience of supporting advanced networking technologies.

TECHNICAL SKILLS:

LAN Technologies: VLAN, VTP, Inter - VLAN routing, STP, RSTP, PVST

WAN Technologies: Frame Relay, ISDN, PPP, ATM, MPLS

WLAN Technologies: Autonomous AP s, Lightweight AP s

Cisco Routers: CRS-1 and Cisco Catalyst Switches 3750, 3500, 2900

Routing Protocols: RIP, IGRP, EIGRP, OSPF, BGP

Infrastructure Services: DHCP, DNS, SMTP, POP3, RTP, TFTP

Network Management: SNMP, Cisco Prime

Documentation: MS Office, MS Visio

PROFESSIONAL EXPERIENCE:

Confidential, LaGrange, GA

Network Engineer

Responsibilities:

De-install existing Cisco hardware.
Replace Cisco Network hardware at multiple sites.
Configure, stage, and install switches, routers, core switches, and wireless access points.
Punch Down and Patch work, and additional cabling.
Ship equipment to the respective locations for installation.
Perform hardware extraction, serialization and staging.
Pack old equipment and label contents for shipping back to Cisco.
Provide troubleshooting and Tier 2 support for all equipment.

Confidential

Implementation Specialist/Desktop Support

Responsibilities:

Set up and supported Data collections program for start-up company (Make My Deal).
Retrieved Data Collections cases from Sales Force Data Collections.
Provided Implementation Guide to dealers with instructions on how to engage the Web providers.
Verified the positioning, functionality and coding of the Make My Deal Widget on the Dealer's website.
Followed up with Web Provider: answering any questions in regarding the implementation.
Provided excellent customer service, training, and support to remote use

Confidential

Implementation Specialist/Desktop Support

Responsibilities:

Created, updated, and deployed desktop and laptop images for Plant Floor Data Collections.
Installed and maintained scanners, printers, monitors, and PCs at multiple plant locations throughout the Southeast.
Monitored support tickets submitted from assigned sites to resolve, report, and log issues.
Provided telephone support for Plant Floor Data Collections go live rollout at Rock-Tenn.
Upgraded computers from XP to Windows 7.
Set up bar-coding in windows based environment.
Installed and supported Plant Floor Data Collections Program.

Confidential

Regional Technician II

Responsibilities:

Performed Tier II support on large servers, mainframe computers, peripherals, large system printers, and plotters.
Performed hardware maintenance, installation, network management, multi-vendor maintenance and software support.
Met Service Level Agreement (SLA) requirements and elevated or escalated issues as needed.
Verified that site environment meets the requirements prior to installation or rollout.
Installed customer systems according to the installation plan.
Assisted with performance management on traffic, configuration management, security management, software management, accounting management and remote system management.

Confidential

Desktop Support Technician

Responsibilities:

Migrated and upgraded laptops/desktops from Window XP to Windows 7 in rollout.
Hardware and software inventories, site and server licensing, and user access and security.
Installed computers and scripting, set up printer connections for Confidential and Confidential.
Performed break fix on various PC/MAC hardware and peripherals.

Confidential

Field Service Technician

Responsibilities:

Configured and supported all cash registers, printers, cash drawers, scales, computers, kiosks and monitors in secured areas.
Break/Fix support for PC and server hardware, software, and networking equipment.