SUMMARY:

To secure a challenging position within the telecommunications field utilizing my skills, experience, and training while allowing for continued professional growth.

SKILLS:

Network Routing and Switching: Cisco, Juniper, Force 10, Nortel, 3 - Com

Network Access: Network Node Manager, Solar Winds, HP Open view, Netcool, Unix, Remedy Ticketing System

Network Protocols: IP, IGRP, IPX, Access Lists, Extended Access Lists, RIP, OSPF, BGP, EIGRP, ISDN, ISL trunking, Frame Relay, ATM, MPLS, PPP, VLANS, Ethernet

WORK EXPERIENCE:

Data Center Network Engineer

Confidential, Reston, VA

Responsibilities:

• Provide onsite and remote technical support monitoring, managing, maintaining and upgrading of a large enterprise level network.
• Plans and supports network services, equipment and devices while maintaining QOS between two Data Centers.
• Maintains redundancy and operation of network equipment including configuration of Confidential IOS and Nexus equipment,F5 Loadbalancers, Firewalls, Riverbed devices for wan optimization as well as various other network hardware.
• Responsible for running copper and fiber connections in a raised floor environment and on overhead rails.
• Monitor network traffic and issues as well as capacity management utilizing SNMP, usage graphs and logging in Entuity Eye of the Storm monitoring tool as well as Wireshark for Packet Capture and analysis, and Network Traffic Analysis MRTG graphs.
• Prepares reports and documents all changes and information in Remedy Ticketing system as well as on our network share drive for reference.

VTC Network Engineer

Confidential, Ft. Meade, MD

Responsibilities:

• Was Responsible for providing daily support to Confidential by maintaining the Afghanistan Theater Video Bridge ( Confidential ) network and the personnel both Conus and Oconus.
• Responsible for maintaining the video Polycom and Tandberg endpoints as well as providing daily support to users by performing fault identification, technical support and resolution as well as vendor patch and release upgrades.
• Maintained network management utilizing Vidyo Portals.
• Troubleshot and resolved network issues with Gatekeeper routers, Confidential routers and switches and the Confidential Firewalls on both IP and ISDN lines.

Network Engineer

Confidential, Arlington, VA

Responsibilities:

• Worked as a Network Engineer configuring, troubleshooting and maintaining the on - site VA- Confidential TCP/IP network comprised of Confidential routers, switches and firewalls.
• Provided onsite support to end users as well as to proactive monitoring, maintenance, testing and troubleshooting any hardware, software or circuit related issues.
• Ran LAN cabling, connected users and kept precise documentation of any moves or changes on the network.
• Worked with Systems Engineers to bring up the DNS, DHCP and VMWare on the local network. Worked with technicians to install and connect VTC equipment to the network for use.
• Daily use of SNMP monitoring utilizing HPOpenview. Worked and documented all actions in Remedy ticketing system.

Network Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Worked as a Network Engineer and on the Active Directory team within the Confidential supporting over 45,000 users where we Assess, evaluate, and mitigate security risks in on enterprise-class Windows Active Directory domains, including the domain controllers, exchange servers, and IIS servers.
• Working with the Active Directory team we are also responsible for provisioning accounts, transferring data, un-archiving and archiving data, modifying Active Directory permissions and share drive permissions across three network enclaves.
• We also work with Network shares and NTFS permissions and Assist current operations engineers in the evaluation, design, and/or implementation of Group Policy, and changes to the Active Directory environment and document all actions in Service Manager ticketing system and provide client with weekly ticket metrics.

Network Engineer

Confidential

Responsibilities:

• we provided daily Network proactive monitoring, troubleshooting, and resolving of LAN and WAN issues in critically, secure TCP/IP Secret and Top Secret environments for the Confidential in an Enterprise Operations Center (EOC).
• Maintained both stateside and overseas network operations on a Frame relay and ATM network comprised of Confidential Routers and Switches and TACLANES.
• Maintained IOS upgrades and configuration changes as well as responsible for shipping and receiving of outdated equipment.
• Utilized HPOpenView, CiscoWorks, Confidential, Tivoli Network Node Manager and Linkway satellite system and documented and all changes or actions in Service Center ticketing system.

Network Engineer

Confidential, Camp Springs, MD

Responsibilities:

• Responsible for providing support to all Confidential customers for assigned area of responsibility, including troubleshooting of network problems on a daily basis including maintaining router, switch and firewall configurations and working with the end users as well as different solver groups to achieve desired positive results.
• Managed, installed, maintained, monitored and/or troubleshot all hardware and/or software issues utilizing Big Brother and Confidential monitoring systems to assure optimum performance and reliability.
• Coordinated projected activities with users and vendors in order to ensure that efforts are initiated and completed on schedule, traced and ran fiber to equipment, maintained Confidential routers, switches and Confidential firewalls both on site and at remote locations.
• Familiar with Confidential Nexus equipment.
• Updated and maintained DNS records and capacity planning reports.

Network Engineer

Confidential

Responsibilities:

• Perform network monitoring and troubleshooting in a Network Operations Center started up by Transportation Security Administration.
• Maintaining primary equipment throughout the network in support of pre-passenger vetting as well as maintain current up to date watch lists of passengers boarding various aircrafts across the country.

Network Engineer/Systems Analyst

Confidential, Greenbelt, MD

Responsibilities:

• Perform Goddard Space Flight Center (GSFC) on-site network management for all mission IP Networks, including IONet Closed, Open, IDEA, SDO and Restricted configurations including the EOSDIS backbone (EBNet), actively monitored and troubleshot the NASCOM IP networks around-the-clock (24X7), provided support for real-time commanding and telemetry return from spacecraft to end users.
• Supported data, voice, and video to manned and un-manned spaceflight customers. Resolved problems in the timely fashion necessary for mission support.
• Utilized HPOpenview for network monitoring, troubleshooting and maintaining full operations of primary and redundant OSPF and BGP network equipment on a network comprised of Switches, Routers (Nortel, Cisco, Juniper & 3-Com), WAN Circuits (T1,T3,DS3,OC3,OC192, MPLS, ATM, fractional T1’s and Sonet interfaces), Ethernet Hubs, FDDI Concentrators, Network Management Stations (NMS). Placed network probes and analyzers strategically on the network to monitor traffic and maintain network efficiency as well as troubleshoot issues.
• Responsible for configuring and upgrades of routers and switches and firewall access lists to ensure network was at optimal performance.
• Maintained documentation on network changes and submitted reports on network issues and anomalies.

Computer Network Technologist

Confidential, Chantilly, VA

Responsibilities:

• Responsible for providing 24x7 technical, operational and user support for the Federal Aviation Administration, United States Coast Guard, and the Department of State Networks both here in the U.S. and
• Monitors alarm systems and troubleshoots failures and degradation. Documents and maintains daily operations using Remedy Action Request System.
• Coordinates and participates in troubleshooting large domestic and international Frame Relay and Point-to-Point Networks utilizing over 1400 Confidential Routers.
• Resolves configuration problems pertaining to Confidential Routers, Veirilink and Eastern Research CSU/DSU’s.
• Provide customer service by interacting on a day to day basis with users, vendors, maintenance engineers and field technicians to isolate circuit faults throughout the networks.
• Arranged for corrective action plans including setting up vendor meetings, circuit testing and company Field Engineer dispatches to the sites.

Network Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Worked for the Department of Justice and other users around the country to ensure the Homeland Security network was up and operational.
• Monitored a secure network in a NOC environment, using HP Open view and various other monitoring tools to detect outages and issues. Configured
• Confidential routers, switches, CSU/DSU's and various other network equipment and shipped them to multiple sites.
• Opened and worked various change management requests and tickets and documented results and actions using Remedy ticketing system.
• Updated vendors on the status of requests and equipment being worked on.

Network Controller

Confidential, Columbia, MD

Responsibilities:

• In a Network Operations Center provided the first line of defense against network issues by providing proactive monitoring, fault analysis and isolation, and expeditious resolution to outages on multiple networks utilizing Netcool Onmibus and HPOpenview.
• Primary vendor contact to repair customer service stoppages to include the restoration of access, router, switch and network support equipment, telecommunications lines, and customer services.
• Documented actions in two separate ticketing systems.
• Equipment Replacement Team (ERT)-Proofread Controllers requests to have the equipment replaced and checked for correct equipment and proper format and completeness.
• Ordered equipment to be replaced and requested dates for replacements according to the maintenance schedule. Worked with multiple vendors and remote technicians, ensuring the equipment was replaced and back up and operational.
• Documented results in the proper tickets as maintenance was completed.

Small Extension Node Supervisor

Confidential, Ft. Stewart, GA

Responsibilities:

• Installed, operated, and performed maintenance on mobile subscriber telephone systems, voice and data systems, switchboards, and packet switches.
• Worked with Confidential Routers High Speed multiplexing SystemsCommunications Security devices, Encryption devices, programmable low and high frequency radios and digital Secure and Non-Secure Duplex Voice telephones.
• Troubleshot, repaired and maintained line construction sites to ensure circuits were free of shorts and opens.
• Utilized multi-meters and field phones to perform continuity, voltage, and ohm checks. Installed various types of cables with connections to single lines, lines in pairs and junction boxes.
• Utilized alternate and Direct current power supplies to operate electronic systems.
• Supervised and trained numerous technicians. Ensured technicians were technically proficient at installing, operating, and troubleshooting systems.
• Performed management and administrative duties related to personnel, training and logistics. Setup and maintained personnel rosters and status reports.
• Prepared work schedules, maintained equipment records, and ordered supplies.
• Planned, coordinated, implemented, and supervised training programs.