SUMMARY:

Cisco certified network associate routing and switching professional with proven success in desktop support, network administration, and network support. Strong ability to manage projects from concept to completion ensuring on - time, on-budget, and on-target delivery. Extensive background in helping develop and implement processes and procedures that enhance business efficiencies. Demonstrated skills in meeting and exceeding designated goals and expectations. Well-versed in working with internal and external customers at all levels.

CORE COMPETENCIES:

• Full Life Cycle Project Management
• Systems Launch / Implementation
• IT Storage Solutions
• Printer Server Migrations
• Technical Networking
• Network Connectivity
• Client Relations/Customer Service
• Problem Resolution / Troubleshooting
• Cisco Call Manager
• TCP/IP Connectivity

TECHNICAL PROFICIENCIES:

Systems: SCCM App Installer, Windows 10, Windows 7, Windows 2000 Professional, Vista, Windows 2003, Windows 2008 Server, XP Professional,, NT 4.0, AS 400, Citrix Metaframe (Clients and Servers), SCO UNIX and some LINNUX, Novell 3.12, 4.11 with Z.E.N. Works, DOS 6.22

Software: Windows Remote Assistance and Windows RDP, Novell, Console One, Norton Antivirus Console, Ghost Imaging Console, Cisco Call Manager Administration, Cisco IP Call Center, JD Edwards( AS 400) and RUMBA Mainframe, Dameware and VNC (Remote Control access) Altiris, Landesk, Veritas Backup, Active Directory and Exchange Management Console, Citrix Management Admin Console (Shadowing tools, User Console), Postini Spam Filter Email Manager, Iron Mail Spam Filter Email Manager, CA Service Desk Ticketing System, Heat Ticketing System, HelpStar Ticketing System, DK Helpdesk, Track-IT, Remedy Tracking System and Support Magic, SAP/ESS, Sybase and Oracle based Programs, People Soft, WORTS, Clarify 8.1, Blackberry Enterprise Administration, Internet Explorer Web Based Applications, MS Outlook 2000 and 2003, MS Office Suite2000 and 2003, MS Project, MS Office 2007, MS Office 2010, Lotus SmartSuite, Lotus Notes 6.03, Sagitta, Internet Based Applications, Cisco Call Manager and Cisco IP Call Center, MS Exchange Console 200

Hardware: IBM PCs and Laptops, HP Compaq Desktops, Laptops and Servers, DELL and HP Laptops, Desktops & Servers, Ricoh Multifunctional Devices, Toshiba Laptops, AT&T Globalyst, Xerox, HP LaserJet (Color and Black & White) and Inkjet Printers; HP Scanners And Gestetner Scanners (Multi-functional), Blackberrys, Cisco Routers and Switches, Cisco Wireless Access Points, HP Printers, Xerox Printers, Canon Printers, Plotters, Kyocera Printers, Wyse Thin Client

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Systems Engineer

Responsibilities:

• Lead teams involved in Windows 10 Upgrade and network printer server migration projects.
• Troubleshoot and repair systems, wireless, iPads, and VTC.
• Investigate and resolve issues with Enterprise Network-based computers and software applications.
• Monitor thin access points and related client details including client names, signal strength, IP addresses, MAC addresses, and Rx/Tx summary with Solar Winds Network Performance Monitor, Patching and VLan setup and basic insight into network protocols (TCP/IP), routers/switches, and Cisco Security. Manage network printers VLan and connectivity, file shares, and imaging (SCCM, Ghosting, etc.).
• Learn systems with little or no documentation while partnering with third-party vendors.

Confidential, Tampa, FL

Systems Engineer/Network Administrator

Responsibilities:

• Developed network accounts with Active Directory and ADA Plus.
• Helped users with desktop/network needs for Microsoft Windows 7, Cisco Voice/Telecom, and network printers.
• Determined hardware, Cisco phone, and software problems and conveyed remediation plans and status updates to users.
• Designed, built, imaged, and supported desktop and laptop computers, handheld devices, printers, monitors, portable data storage devices, and additional peripherals.
• Assisted global business users during normal business hours.
• Communicated remediation plans to users, and provide status updates.
• Created Network Accounts with Active Directory and ADA Plus.
• Provided desktop/network support for Microsoft Windows 7, Cisco Voice/Telecom, and Network Printers.
• Diagnosed hardware, Cisco telephone, and software problems.

Confidential, Tampa, FL

Systems Engineer

Responsibilities:

• Upgraded desktops, laptops, and WOWS to Windows 7 and deployed desktop images utilizing SCCM at Confidential .
• Supported ap plications for hospital proprietary applications medical programs using scanners (Cerner), MS Office Suite 2010 and Outlook/MS Exchange 2010.
• Resolved network connectivity and wireless network connectivity issues.
• Supported application support for Hospital Proprietary Apps Medical Programs using scanners (Cerner), MS Office Suite 2010, and Outlook/MS Exchange 2010 support.
• Handled network and wireless network connectivity issues.

Confidential, Tampa, FL

Active Directory Migration Technician

Responsibilities:

• Worked on two-man teams provided on-location support for post-transfer of Active Directory for healthcare management company.
• Utilized desktop support and scripted migration experience to help multiple users.
• Served as project tech on project for healthcare management company and Active Directory Migration project.

Confidential, Tampa, FL

Systems Engineer

Responsibilities:

• Served on three-person team supporting desktops, laptops, networks, and LANDesk Imaging System on company LAN/WAN for more than 1,000 nationwide personnel.
• Built and imaged laptops/desktops with LANDesk Imaging Server and Ghost.
• Assisted with Check point end point security encryption and sustained and managed Active Directory accounts.
• Aided 1,000+ employees nationwide.
• Completed mission-critical projects successfully within extremely short deadlines.
• Supported check point end point security encryption and maintained and managed accounts in Active Directory.

Confidential, Orlando, FL

Desktop Engineer Lead/Help Desk/System Administrator

Responsibilities:

• Constructed, preserved, and managed wireless networks and LAN connection issues for 5,000+ nationwide employees.
• Supported WAN system connection, Blackberry Enterprise Server, and network connectivity problems with Active Directory, Exchange Management Console, Cisco Call Manager, Citrix Management Console, and computer systems on WAN.
• Administrated Cisco Call Manager and IP Call Center.
• Assisted Windows XP /7/2003, 2008 Server and Citrix management Console needs.
• Created and sustained Active Directory accounts, computers, and groups.
• Managed new users and maintained exchange management console.

Confidential, Miami, FL

System Admin/Desktop Support/Help Desk

Responsibilities:

• Devised, monitored, and repaired wireless network, LAN/WAN connections, Blackberrys, and network connectivity issues with Active Directory and computer systems on WAN.
• Supported Windows XP, Windows 7 and Citrix (thick client) operating systems.
• Designed and oversaw desktop images using Ghost Server.
• Developed and preserved Active Directory accounts, computers, and groups.
• Created and updated network printers onto print servers and maintained DHCP server IP leases.
• Created and maintained Active Directory accounts, computers, and groups.
• Designed and altered network printers onto print servers and maintained DHCP Servers IP.