SUMMARY:

Seeking a permanent career home with a progressive technology - oriented organization that will utilize my skills and abilities to enhance its productivity, performance and growth.

SKILL:

• Experienced in project planning, testing, directing, analyzing, training and technical writing
• Able to develop and execute complex technical tasks, apply analytical problem solving methodologies, provide technical direction to support staff, interface with government and commercial contractor personnel, and effectively allocate staff resource

TECHNICAL SKILLS:

• Active Directory/Exchange 2007
• VNC / PCAnywhere
• Netcool BMC Patrol
• DNS
• Project Management
• Netcool BMC Patrol
• Linux (SUSE, Red Hat, Ubuntu)
• SQL
• Symantec Backup Exec 2010
• Win Server 08, 10, 12
• Unix (SCO, AIX & HPUX)
• VMWare
• Win 2K, 98, 95, Vista, 7, 8, 10
• PC's, Printers, Scanners
• Serial I/F Devices
• Firewalls / ASA
• SAN / NAS
• Wireless Network Devices
• Cat 5, 5e & 6 Cable Configurations
• Hubs, Switches, Routers
• Network Servers
• Telecommunication Equipment
• SCSI, SATA & IDE Hard Drives
• Raid Drive Configurations
• CSU/DSU Devices

PROFESSIONAL EXPERIENCE:

Customer Support / Network Engineer

Confidential

Responsibilities:

• Install, configure and troubleshoot criminal/applicant biometric livescan systems
• Perform 24x7 on call maintenance for all District of Columbia law enforcement agencies
• Support servers and workstations located in Washington, DC, Maryland, and Virginia
• Resolve customer support calls for hardware and software issues
• Conduct on-site user training
• Gather and report weekly/monthly server heartbeat reports
• Lead Biometric Install/Upgrade projects
• Schedule and administer system updates
• Maintain/Schedule system backups
• Test and write new hardware\software installation procedures
• Perform asset-management for all Confidential biometric equipment in the DC, MD & VA
• Maintain DC System Livescan Budget

Technology Consultant

Confidential

Responsibilities:

• Troubleshoot/repair/upgrade computer software, networks and peripherals
• Consult with customers about their technical needs
• Sale and install computers, networks and peripherals
• Maintain network operation

Technology Depot Computer Technician

Confidential

Responsibilities:

• Troubleshoot/repair/upgrade computers, and software
• Consult with customers about their technical needs
• Sale computers, and peripherals
• Maintain network operation

Network Administrator

Confidential

Responsibilities:

• Maintained the entire company's IT infrastructure
• Assisted in meeting the yearly IT budget for the company
• Wrote IT Policies and Procedures that were adopted company wide
• Maintained server backups via Symantec Backup Exec 2010
• Added/removed/changed/deleted users on the Active Directory (Ver 5.2) and Exchange Server 2007
• Built/ maintained/ changed all VM Servers (local and remote) as needed using VMware vSphere Client 4
• Managed all server network configuration/upgrades/installation/repair (Dell, IBM) running Windows 2K, 2K3 and 2K8 in the Reston, VA and Newtown, PA offices
• Implemented a running companywide hardware inventory and asset tagging program
• Troubleshoot and repaired all user/server/connection IT issues
• Lead for all IT infrastructure projects
• Maintained/changed/upgraded all telephone user and hardware issues (NEC NEAX 2000)
• Maintained/upgraded/monitored Cisco 5500 ASA IOS and hardware
• Tested/installed/troubleshoot end user software
• Worked daily on-call schedule
• Established a computer replacement program

Network Specialist

Confidential

Responsibilities:

• Managed all server network administration (Dell, HP and IBM) running Windows Server 2K, 2K3 and 2K8, VMWare 4 server virtualization installation, and cable installation throughout the District (including fiber and wireless)
• Migrate users from Novell to Active Directory 2K8 Server
• Diagnosed and analyze network traffic and make recommendations for network design and scalable implementation
• Managed SAN (HP LeftHand and EMC) installation, storage growth, troubleshooting and upgrades
• Maintained District backups via Symantec Backup Exec
• Managed District Groupwise and Exchange Mail Systems, Print Servers, Switches, PIX and Routers
• Relocate network hardware, peripherals, and equipment as needed
• Installed and configure network server software as needed
• Assisted with the installation, maintenance, troubleshooting, and repair of data communication circuits and equipment
• Diagnosed and repaired network equipment
• Serviced equipment according to established preventive maintenance schedule
• Maintained accurate updated records of preventive maintenance and network inventory
• Responded to after-hours emergencies as needed
• Implemented the design of WAN and LAN services for the district
• Network Asset Management
• Created, instructed and maintained network documentation

Network Administrator

Confidential

Responsibilities:

• Analyzed and documented the age and general condition of Windows (95, 98 and 2K) and non-Windows systems
• Analyzed network configuration and security reliability
• Provided a Visio diagram for each location
• Determined which servers can be administered remotely and confirm the library's internet phone line bandwidth capabilities
• Provided a recommendation for the use or replacement of computers, peripherals, networking equipment, backup systems, servers, firewalls, wireless and other devices Reviewed available tools, current systems and subsystems, and identified associated constraints and issues
• Provided a written report for each library network summarizing their status

Confidential, Dallas, Texas

Network Integration Engineer

Responsibilities:

• Monitor network connectivity via HP-UX Server
• Tweak log files within HP-UX to report network operability
• Setup coredump reporting from network peripherals to be directed to the HP-UX Server
• Install software upgrades and patches on all hardware within the network via HP-UX Server (ftp)
• Write shell scripts to automate installation and monitoring tools
• Become a communication hub between the customer and vendor for quality assurance
• Repair, determine root cause and effect for hardware and software issues
• Notate testing procedures and updates in Mercury Quality Center Project Management Application
• QA test and implement hardware and software loads for internet call diversion platform
• Detect unused protocols and implement where needed to get the best usage out of the network
• Maintain T1 connection to the Hilliard, Ohio Billing center
• Train and assist team members in testing hardware and making software modifications

Network Administrator

Confidential

Responsibilities:

• Lead project meetings
• Trained Loan Officers on all computer procedures and applications
• Maintained network setup, operability, hardware/software installation and upgrades
• Restored and Backup files and system info
• Setup user email
• Maintained company website by uploading new objects and scripts via HTML

Applications Developer

Confidential

Responsibilities:

• Lead and maintained Project Management tasks never missing a deadline
• Supported Senior Program Manager and clients (project wish list) in all phases of project
• Generated project documentation and data deliverables
• Responsible for project testing every piece of hardware that was installed in a Pizza Hut store
• Performed resource-leveling and schedule crashing to expedite project deliverables
• Facilitated training classes to teach technical aspects of computer systems and network operability
• Maintained Point of Sale Software Distribution Nationwide - Company, Franchise, & Canadian stores
• Suggested & tested new hardware and software
• Monitored application, performance and reporting of Unix servers via Monolith solutions
• Wrote UNIX scripts to automate various hardware, software and monitoring functions
• Admin to Production Servers - 13 SCO Unix, 4 Linux Mandrake & 2 Windows 2000 Servers
• Maintained 4 labs with 24 POS workstations - assisting QA, Development, International & Technical Services
• Implemented, tested and maintained disaster recovery for servers
• Wrote technical setup and turnover manuals for new hardware and software tested for installation
• Assisted QA after my initial testing in lab setup and answered questions about instructions