SUMMARY:

• Experienced Director of Information Services, Solutions developer, Manager of Information Systems, System Engineer, Trainer, Audit Coordinator, and Business Owner. I provide the demonstrated ability to apply broad technical knowledge and proven project management and communication skills to achieve technical objectives. I possess a record of successfully developing long - range plans for technology and Security and executing short-term strategies. I provide design and support for the full infrastructure development with management skills to get the job to completion. The many projects I have managed include but not limited to: connecting campus locations, Substantial Infrastructure re-design, integrating programs and overseeing major software upgrades, to maximize efficiency of operations, and severe security remediation. Extensive Tier 2 and Tier 3 troubleshooting with Root cause analysis for successful outcome of situations.
• Manage and maintain a multi domain Active Directory environment.
• Certified: (Past) A+, Network +, MCP, MCSE, MCT (2005)
• Working on CISSP

TECHNICAL SKILLS:

Operating Systems: Windows 2016, 2012, 2008, 2003, 2000 (Server and Professional), Windows NT (3.x, 4.x); Exchange 2000 & 2003, 2007, 2010, 2012 Office 365; Windows (all versions), SQL Server, Lotus Domino/Notes, Novell Netware (3.x, 4.x), IBM OS/2 and limited UNIX.

Citrix: Extensive Xenapp/Xendesktop

VMware: VSphere 4.x and 5.x

HyperV: All versions

Cisco: Unified Computing System (Blade Environment), Nexus Line

SIEM: Event Tracker

CRM: TigerPaw, ConnectWise

Remote Management: GFIMax, Kaseya

Office Applications: MS Office (all versions), MS Publisher (all versions) and Star Office, Word Perfect.

Web Applications: Documentum 5.x /6.5 sp3, FormWeigh

Scientific Applications: Empower Analytical Software

Accounting Applications: MAS 90, Peachtree and Business Works Accounting, QuickBooks Pro

Utilities: Dell Appasure, Backup Exec, Symantec Antivirus, AVG Corporate

PROFESSIONAL EXPERIENCE:

Confidential, Owings Mills, Maryland

Sr. IT Compliance Auditor

• Provide Logistics to internal IT department from Auditing partners internal and externally.
• Manage External Audit Requests for accurate fulfillment from the IT Business owner.
• SOC 1/ SOC 2
• HIPAA
• PCI
• Corporate financial Audits
• Managed and Re-designed department SharePoint site.
• Created Standard Operating Procedures for department functions.
• Managed Internal CareFirst Auditing reporting Statistics.
• Audit Activity Gantt Chart
• Issue Management Database
• Create update reporting to C-Level Leadership
• Point of contact for Requests for Proposals for information regarding Internal IT department.

Confidential, Westminster, Maryland

Owner

• Hands on Owner of Compliance security Audit and Assessment and IT Service consulting firm.
• Conducts full compliance Audits for multiple verticals.
• HIPAA
• PCI
• Policy assessments
• Workflow evaluations
• Implement broad range of assessment tools for delivery.
• Developed accurate assessment reporting to meet client compliance requirements.
• Responsible for conducting security assessments on client site and remotely.
• Provide vulnerability gap analysis to remediate vulnerabilities.
• Design and/or update Disaster recovery planning.
• Well versed in communicating complex concepts from Staff up to C-level individuals
• IT Service delivery Consulting for Managed Service Providers.
• End to end assessment of Service delivery to improve company bottom line.
• Technical Delivery
• Technicians
• Helpdesk vCIO Services
• Security Sales Engineer and Knowledge expert Training.
• Corporate recruiting.

Confidential

Director of Security and IT Operational Services

• Hands on Director at a 36 Person Managed Service Provider, managing multiple teams. Managed workflow of team’s project load as well as managing my own portfolio of projects and tasks.
• Director of Security.
• Developed refined security Assessment for client delivery.
• Implemented broad range of assessment tools for delivery.
• Developed accurate assessment reporting to meet client compliance requirements.
• Primarily responsible for conducting security assessments on client site and remotely.
• Security Sales Engineer and Knowledge expert in sales Process.
• Responsible for providing vulnerability gap analysis to remediate vulnerabilities.
• SIEM (Security Information and Event Manager) Development.
• Created opportunity to be the knowledge leader/Project Manager to assist manufacturer to redesign Enterprise level software to be implemented in the SMB market.
• Development of an appliance to standardize efficient delivery.
• Created cloud instance for remote storage and reporting.
• Assisted in development of standard delivery practices.
• Responsible for Weekly reporting review of system.
• Re-designed and updated Disaster recovery planning.
• Reviewed and Managed Company Security Policies.
• On site compliance officer.
• Implemented HIPAA and PCI Training.
• Director of IT and Helpdesk Services. Active Participant.
• Redesigned as Project Manager of Helpdesk Delivery.
• Developed Centralized delivery system for queue management.
• Redefined roles in helpdesk department.
• Redefined roles of Administrator and Engineer Department
• Development of productivity metrics and reporting.
• Developed a Network Operations team to focus on client Alerting and remediation.
• Developed a field maintenance team
• Re-designed and assisted implementation of standard client maintenance metrics.
• Managed internal Network Team.
• Re-designed internal network Infrastructure utilizing Microsoft Hyper-V.
• Corporately Migrated to Office 365

Confidential, Westminster, Maryland

Project Manager/System Engineer/Team Leader

• Hands on Manager of 220 bed hospital Engineer/Administrator team of 10. Managed workflow of team’s project load as well as managing my own portfolio of projects.
• Projects Managed:
• Project manager and planning architect for a several million-dollar network and server infrastructure redesign, leveraging Cisco Nexus and UCS, VMware and IBM SAN
• Redesigned, upgraded and developed new Citrix system while leveraging Xenapp and Xendesktop for Enterprise use.
• Managed Implementation of 30+ Physician offices being integrated into the hospital as a physician’s care system: Infrastructure, Logistics, and security.
• Integral project management in launching conversion of newly acquired Cancer Center with Server, software and client endpoints.
• Managed Server-side implementation for several multi-tier solutions for the hospital; Horizon Parental Care, Getwell Network, Practice Partner upgrade, etc.
• Implemented physician user portal to enable secure offsite access to results.
• Re - design of Disaster and high availability recovery planning for IS infrastructure.
• Infrastructure management. (Onsite and Remote)
• Future infrastructure Planning design and implementation.
• Backup Management.
• Extensively Managed communication with vendors and suppliers.

Confidential, Baltimore, Maryland

Manager of IT

• Managed Technology for a research Pharmaceutical manufacturer in an FDA validated and regulated site. Project Manager in developing and designing multiple infrastructures install and upgrades.
• Major Projects Managed:
• Extensive Server 2003 Upgrade & Configuration management
• Documentum 5.3 Install/ major infrastructure upgrade.
• Documentum Upgrade to 6.5 sp3.
• Install and develop infrastructure to support FormWeigh manufacturing Software.
• Upgrade and develop new infrastructure to support newer version of Empower software.
• Enhancements to Excelodose Manufacturing equipment upgrade.
• Developed and implemented Secure Site Wireless network infrastructure.
• Implemented VMware for Test and Developments systems.
• Upgrade software and install server for Glatt manufacturing equipment.
• Upgrade Office platform from Office XP to 2007.
• Developed user portal with full Help Desk Abilities.
• Management of Active Directory
• Configured and managed Exchange environment
• Help desk support of users
• Created user portal with full Help Desk Abilities.
• Infrastructure management. (Onsite and Remote)
• Future infrastructure Planning design and implementation.
• Backup Management.
• Disaster recovery planning.
• Managed communication with vendors and suppliers.

Confidential

System Engineer / Technology Instructor

• Managed technology for multiple high-profile clients, including multi domain environment, hardware and software; multiple platforms, such as:
• Client: Windows 95, 98, 2000, XP and Vista.
• Server: Windows NT, 2000, 2003, Linux.
• Citrix Environments.
• Virtual Environments.
• Mass storage environments.
• Engineer in PAIT (Professional Affordable IT) a Program focused in providing partial outsourcing of IT management to clients:
• Infrastructure management. (Onsite and Remote)
• Future infrastructure Planning design and implementation.
• Backup Management.
• Disaster recovery planning.
• Help desk support.
• Maintained communication with vendors and suppliers and made appropriate recommendations regarding technology to owners.
• Technical instruction:
• Used lessons based on real-world situations to enhance students’ understanding of subject matter.
• Provided consultation on selection of Curriculum.
• In house corporate technical support to users.

Confidential

Owner

• Technology firm focused on the needs of the small to mid size business market:
• Network Design and implementation.
• Disaster Recovery assessment, planning and implementation.
• Technology Training.

Confidential

Technical Instructor

• Provided instruction in courses on Comptia A+ and Network +, receiving high remarks from students based on ability to clearly explain difficult technical concepts to students and generate interest in learning.
• Used lessons based on real-world situations to enhance students’ understanding of subject matter.

Confidential, Baltimore, Maryland

System Administrator/ Major Projects Manager/Facilities Manager/ Senior Instructor

• Managed technology for 12 classroom training facility, including multi domain environment, hardware and software; multiple platforms, such as:
• Client: Windows 95, 98, 2000, ME, and XP.
• Server: Windows NT, 2000, 2003, Linux.
• Managed all aspects of the facilities Department:
• Technical Department.
• Building and site upkeep.
• Computerized HVAC.
• Managed all classroom scheduling:
• In house classes.
• Outside room rentals.
• Develop classroom setup guides and class infrastructure:
• Microsoft CTEC Learning.
• Applications Training.
• Cisco Certification Classes.
• Extensive Development of a Disaster recovery plan.
• Maintained communication with vendors and suppliers and made appropriate recommendations regarding technology to owners.
• In house technical support to users, and clients.

Confidential

Computer Science Teacher / System Administrator

• Developed, implemented and updated technology curriculum for middle and high school students in 6th-12th grades, exposing students to MS Office and Publisher applications, web design, computer components and ethics through course projects.
• Incorporated cutting-edge elements into curriculum to ensure students fully understood operation of computers, their relation to society and the impact of technology on their lives.
• Managed technology for facility, including hardware and software; multiple platforms, such as Windows 95, 98, 2000 and ME and Macintosh; and three servers.
• Created connectivity between two campus locations, using a WAN, and served as the architect for infrastructure of administrative and classroom technology in new $4 million building.
• Integrated programs to create a unified grading and administration program and networked business and financial offices to facilitate exchange of information.
• Provided technical support to 100 staff members and maintained 60 workstations in two computer labs, business office and library.
• Maintained communication with vendors and suppliers and made appropriate recommendations regarding technology to administration.
• Served as the main resource for decision-making for digital telephone system.
• Conducted Y2K compliance