SUMMARY:

Results - focused professional with remarkable experience in network engineering, service management, and relationship building. Highly regarded for providing system support, monitoring, and technical expertise to diverse technologies. Skilled at performing technical design analysis, developing execution plans, implementing robust networking skills, while facilitating effective results collaboration with other peer engineering professionals.

KEY STRENGTHS:

• Various WAN Technologies
• Telecommunications Equipment Provisioning
• Cisco UCS support/troubleshooting .
• Voice-Over I.P. Support
• Troubleshooting & Configuration IP/PBX support and LAN/WAN Network Support
• Cisco Collaboration Edge Support and Administration

TECHNICAL EXPERTISE:

• Cisco Collaboration Edge (C/E Gateway )Architecture Support /Integration and Troubleshooting (Mobile and Remote Access/MRA)
• VoIP - MGCP/ H323 /SIP Support/Troubleshooting - QOS/VTP/CDP/VPN/MPLS/Wireless Access Points
• CISCO Hardware: 500/800/1700/2600/2800/2900/3600/ AS5300 series Routers, Switches:Cisco500 /Cat 29xx / 35XX/ 65XX
• CISCO Universal Broadband Routers 900/7200 and 75XX Series Routers, CISCO 1900, 29XX Series Switches
• Cisco Unity Connection 7.X and 8.X,9.X,10.X, Cisco Call Manager 7.X and 8.X,9.X,10.X deployments/support and troubleshooting
• Cisco Call Manager Express, Cisco IPCC, Auto Attendant, Mobility, SYNAPPS Paging Servers
• Cisco Confidential Communications Implementations and Support, Cisco UCS B and C series server support and maintenance
• Mobile Device Integrations and support for Instant Messaging and Voice Video( Cisco Jabber 9.Xfor IPad/IPhone/PC/Android) provisioning and support
• I.S.D.N (PRI/BRI) Frame-Relay / T-1 - T-3 /ATM/Point-to-Point, SIP Trunk support
• Cisco Advanced Services Support and Implementation
• IP/PBX support and troubleshooting (Fonality /Cisco Call Manager 7.x,8.X,9.X,10.X11.5 support )
• Cisco Nexus 1k/2k/5k/7k Data Center support solutions
• Cisco WebEx Meeting Server /Cisco Meeting Rooms (CMR) Cloud Based (SAAS) Integration /Support/Rollouts (WBS30)

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Voice / Collabaration / UC Engineer

Responsibilities:

• Create/Design/Support with all UC Documentation in order to support PRA users and internal IT staff groups with CUCM/CUC/.Jabber.IP Phones, Webex,CMR and Cisco Telepresence devices
• Migrate all the Cisco Desk Phones from the CUCM 7.1.5 to the CUCM 11.5 cluster via scripting (Bulk Process ) 7k endpoints
• Migrate all the Cisco IP Communicator endpoints to the Cisco Jabber 11.8.3
• Design, implement and support the installation of Cisco Telepresence MX800, SX10 endpoints (50 endpoints)
• Active Directory / LDAP Account creations/sync /integrations /synchronizations
• Organize and create internal training for the IT support TEAM to manage all new collaboration infrastructure
• Cisco Endpoints: Cisco Jabber (11.7.1), 8845,7937,9941,7945.7965,CIPC provisioning
• Cisco 44xx ISR G2 Router (CUBE) trunk to ITSP/SIP service provider via MPLS (CenturyLink) support
• Design/Create/Support the implementation of the Video Infrastructure which consist of of Expressway Servers/Telepresense endpoints and Cisco WEBEX CMR
• Participate in key projects of client to provide recommendations and guidance for system migrations,
• Service launches and technology initiative conceptualize, design and configure U.C. Voice servers
• Design/Create/Implement Cisco Telepresence Management Suite (TMS 15.5) w/ Cisco Cloud Connect Audio (CCA) cloud
• Assist in Cisco Confidential on premise migration to Genesys “ PURECLOUD “cloud based contact center platform
• Performed over 50 site transport migrations f (cutovers) from local ISDN/PRI to AT&T SIP provided circuits
• “Open Text /Right-Fax “ 10.5 (F.O.I.P) T.38. server support implementation and management

Confidential, Batesville, Indiana

Sr. Voice / Collabaration Engineer

Responsibilities:

• Deployment, Integration, Testing & Support of Cisco UC-Voice Infrastructure
• Delivery/Service Assurance systems, VOIP and UC Solutions & peripherals
• Work closely with Project managers throughout the implementation process
• Work closely with internal and external stakeholders including vendors
• Active Directory / LDAP Account creations/sync /integrations /synchronizations
• Informast /Cisco Paging Server 10.5 server integration /troubleshooting & support
• Cisco Endpoints: Cisco Jabber (11.7.1), 8845,7937,9941,7945.7965,CIPC provisioning
• Cisco 3945 ISR G2 Router (CUBE) trunk to ITSPSIP service provider via MPLS (CenturyLink) support
• Cisco Mobility /Single Number Reach Implementation/Troubleshooting
• Participate in key projects of client to provide recommendations and guidance for system migrations,
• Service launches and technology initiative conceptualize, design and configure U.C. Voice servers
• CUCM 10.5, Unity Connection 10.5, IM&P, UCCX 10.5 and other UC application’s building blocks: Partitions, CSS's
• Device Pools, Users, Extension Mobility, MOH, DN/DID,BAT Files, their modification and import, media resource/conferencing, gateway configuration MGCP, H.323 and SIP 7 SIP trunka, Dial-peers, PRI/T1, SRST, ICT/UC Clusters,
• Route List, Route Groups, Hunt Groups/List, Translation Patterns, CTI RP etc..
• Cisco UCS 210 B Series Blade /ESXI 5.0 Hypervisor UC Environment management
• “Open Text /Right-Fax “ 10.5 (F.O.I.P) T.38. server support and management
• Cisco / Calabrio Work Force Optimization 10,5,1…Advance Quality Management (WFO/AQM ) Network/Phone/Gateway
• Compliance ”recording provisioning for Cisco UCCX 10.5 (Contact Center) agents and supervisor advanced management

Confidential, Manassas, Virgina

Sr. Confidential Communications Engineer

Responsibilities:

• Stage Install, Integrate all Cisco Voice servers and VMs within “VCenter” environment
• Create, define voice servers backup solution and validate
• Install, configure and troubleshoot issues related to Cisco Voice Gateways ( 3945,s),(CUBE,s) Border Element, (7.X-10.X)
• Responsible for operational health and stability of Confidential 's production Cisco environment (CUCM/Unity/UCCX 9.1.2 )
• Cisco Paging Server ( Informacast Paging) 8.5 (Created Receipient Groups and users and IP speakers) - planned.integrated paging and broadcasting
• VMWare /ESXi ( Voice Servers / CallManager / Cisco Unity Connection) deployments and installations, troubleshooting
• UC on UCS (virtualization) support / troubleshooting g on Cisco C-M220-series servers/blades running VMware
• Provided knowledge transfer and detailed design updates/operational documentation to clients and “ Network Operation Center “ internal and external teams along w/ new hire voice engineer training
• MyFax - Support,create and manage new and existing MyFax accounts
• Cisco CUCM-system provision,maintenance,user and phone provisioning
• Work with various Vendors on all new implementation/migrations
• Support colleagues with PRI & SIP circuits ( issues and migrations)
• Dial Plan management, Technical Escalations, Network configurations, system troubleshooting
• Cisco UCCX ( 9.1.2) support
• Cisco C220 M series RAID controller replacement and verification (hardware)
• Cisco 79xx and Cisco 78X5 (wireless phones ) provisioning and troubleshooting

Confidential, Atlanta, GA

Sr. Confidential Communications & Collaboration Engineer

Responsibilities:

• Plan and execute “Proof of Concept” steps in (Development & Production) environments and document all efforts
• Develop, Implement Confidential Communications collaboration platforms that enable collaborations and connectivity of associates and external business via voice, video, Instant Messaging and Cisco “cloud based “WebEx conferencing solutions
• Cisco Telepresence Video endpoints( MX700/SX10) installation, provisioning and troubleshooting and support
• Cisco WebEx (WBS31/SaaS) Cloud Based “Collaboration Meeting Server / Collaboration Meeting Room (CMR) provisioning,admintsration and enterprise rollout
• Cisco Jabber 9.1 Integrations/deployment/provisioning/troubleshooting and Enterprise rollouts
• Cisco Collaboration Edge (Expressway gateway C/E) “Mobile Remote Access” support and troubleshooting
• “Mobile Remote Access” device “BYOD” provisioning of Collaboration endpoints (Jabber 9.x WebEx for (I pad/IPhone/android )
• Analog-to-Sip carrier transport conversions Remediation’s and endpoint upgrades
• Cisco Collaboration Infrastructure Integrations (CUCM 10.5Unity Connection 10.5/IM&P/WebEx Cloud/)
• Develop Confidential Communications technical strategies and roadmaps for day-to-day operations for helpdesk and tier 2/3

Confidential, Buffalo, New York

Sr. Confidential Communications Architect / Engineer

Responsibilities:

• Converted Confidential bank branch sites over to “SIP” as Transport Protocol via carrier “Level 3”
• Created /Designed and Validated (BRD,s) Build Request Details for (Branch Location Designs) documentation for 100 sites
• Scheduled.coordinated and Implemented bank branch phone system conversion cutovers/testing and validate all UC related features
• Cisco Unity call handler creation (IVR Greetings) for all sites / CUCM support and configurations
• Evaluates hardware and software products to determine effectiveness of use with strategic design of VoIP and IP Telephony applications
• Adding/deleting voicemail accounts,modifying Auto Attendants,reconfiguring voice gateways (29xx/39xx),VG224,ATA configuration to support analog devices(fax machines/alarm systems/etc
• Assist/spearhead the ordering of new DID and confirming of existing DIDs to support SIP cutovers and Provisioning team
• Provided knowledge transfer and detailed design updates/operational documentation to clients and “ Network Operation Center “ internal and external teams
• Actively participate in the planning, design, and implementation and troubleshooting of
• Solid experience in performing technical design analaysis,developing execution plans,implementing robust networking skills while facilitating effective results collaborating with other peer engineers/architects
• Solid experience in providing system support,monitoring, design and technical expertise in a diversity of Cisco technologies

Confidential, Bellevue, Washington

Sr. Confidential Communications Engineer / Confidential Engineer

Responsibilities:

• Responsibility for the design, implementation, and support of Cisco Confidential Contact Center Enterprise (Cisco Confidential ) VoIP technologies for both Data Centers and Global Contact Centers on a 24x7 basis
• Plan and execute “Proof of Concept” steps in (Development & Integrations) Lab environments and document all steps
• Responsible for operational health and stability of Confidential 's production Cisco Confidential environment
• Evaluates hardware and software products to determine effectiveness of use with strategic design of VoIP and IP Telephony applications
• VMWare /ESXi ( Voice Servers / CallManager / Cisco Unity Connection) deployments and installations, troubleshooting
• UC on UCS (virtualization) support / troubleshooting g on Cisco B-series and C-series servers/blades running VMware
• Provided knowledge transfer and detailed design updates/operational documentation to clients and “ Network Operation Center “ internal and external teams
• Actively participate in the planning, design, and implementation and troubleshooting of
• Drive the improvement of Ecommerce production systems utilizing support expertise to set and improve existing standards for system administration, systems integrations e.g., process, builds, monitoring, reporting, and documentation. Identify and solve difficult engineering issues.