SUMMARY:

To assist in the development of business objectives within an Engineering and Management Information Technologies environment infrastructure. To join a highly sophisticated, goal oriented professional Engineering team with the latest facets available within this fast paced Information Technologies marketplace.

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA.

Service Reliability Engineer

• SQL Administration, IIS Administration, Windows Administration , Terminal Services on 2008R2 and 2012R2. Back - up and Recovery. Code deployment. Application Support and troubleshooting . On call 24x7x365 rotation. Experience working in large scale environments and Data Centers. Good Listening and descision making skills . Creativity and problem solving skills. Ability to work under pressure and perform multiple tasks
• MS Server 2008 r2, MS Server 2012 r2, SQL Server 2012.
• MS Office 2013, OneNote, Visual Studio, Lync, AD, GPO, RDP, Basic PowerShell scripting.
• Help Desk, Notification Manager, Code Flow, Source Safe, Juniper Network Solutions, MS IT Diagnostics, Change Management.

Confidential, Tucson, Arizona

Business Intelligence Architect / IT Manager

• Infrastructure, Architecture, Administrator of operating systems, application layer, web tier, database connectivity, solution design, integration, network design, and implementation of Finance business from an I.T. perspective.
• Senior system Engineering from an administration approach for LAN/WAN, Windows 2K, 2003, 2008R2 advanced server as well as the Hyperion application and Essbase 9.3.1 for a pharmaceutical manufacturing industry.
• Maintained all of the MAXL, SQL2K / SQL2005 / SQL2008 / TSQL, SQL Server reporting Services, SQL Server Integration Services, SQL Server Analysis Services, RDBMS, DTS, SSIS, SSAS, SSRS and batch scripts to close the books every month and at the end of the year for all financial reporting and analysis along with data profiling, data mapping, repository tools, and modeling tools.
• Developed the Profit and Loss and other various reports.
• Triage incoming Remedy ticket incidents related to Desktop, Web sites, infrastructure, Hyperion, Essbase, Network issues, Migrations, Data cohesiveness, and customer client support via remote connectivity and tier 2, and tier 3 support for client level to meet service level agreements on a 24x7x365 type of rotation.
• Responsible for the daily care and feed of all development, Test, Q.A., and Production environments inclusive of hardware and software.
• Change management lead for all code moves (e.g., change control, security, Sarbanes Oxley 404).
• Back up and disaster recovery architect and script developer.
• Project manager for Hyperion Essbase cube development for the company Capital also PM for the implementation of Arcplan front end and cube development.
• Server enterprise level and desktop level troubleshooting for hardware, software, peripherals, ports, licenses, service pack levels, application versions, and patching.
• Maintenance and administrator for the Exchange server 5.5 on advanced Confidential server 2003.
• Active directory administrator for the finance systems and Hyperion groups, users, and ou.
• Policy administrator for desktops, laptops, and servers utilizing BigFix and Group policies.
• SQL Server Management studio database administrator for six of the Hyperion databases and 2 for Arcplan databases.
• Architect for the Hyperion suite of products inclusive of workspace, Hyperion Financial Management, Essbase, Planning, Reporting, Shared services, Open LDAP, IBM Websphere, B.I.+, and the network from the finance perspective.

Confidential, San Diego, California

Senior Systems Engineering Manager

• Progressive experience implementing and supporting enterprise n - tier (COTS) systems on Windows server operating system (2000, 2003, 2008) in a production environment that includes (1) installation and maintenance, (2) capacity planning and disaster recovery, (3) performance tuning, (4) enterprise security concepts, e.g., zoned network, and (5) an understanding of client/server network architectures (e.g., general TCP/IP, HTTP/S, DNS).
• Senior System Administrator supporting change management (PVCS), server hardware and software in an enterprise environment (e.g., n-tier systems, multi-server, multi-site, clustered, load balanced), in production.
• Windows Administrator for: BEA Web Logic 8.1, J2EE/Java JDK1.4, Citrix 3.0, Hyperion 9.0.1, 9.2.0.2, 9.3.1, and currently with 11.1. Deltek Cost Point 4.0, 5.1, 6.12, Visual Basic, Windows Scripting, VMWare 4.1. Altiris Agent 6.0.2352. Oracle accounts provisioning, Helios production support, Time and Expense production support, Cognos production support, Active Directory, Exchange 2003. Trouble shooting and full time on call 24x7x365 for all environments and applications in Production and Windows infrastructure. self-disciplined, customer-oriented, flexible attitude, and detail oriented; solid written and verbal communication skills; the ability to assess and troubleshoot systems infrastructure issues; the ability to operate independently where appropriate, and to understand when to escalate issues to management; the ability to establish effective working relationships with technical peers, customers, and management through contributions provided in team settings, working groups, and committees.
• Function as a senior member of ITS Systems Engineering Team responsible for planning and supporting of SAIC's internal financial platform (Costpoint, Time and Expense, Cognos, Helios, Hyperion and Essbase). Create, install, maintain, and troubleshoot Costpoint, Time and Expense, Hyperion, Cognos and other supporting instances. Perform product configuration, performance turning, and ongoing maintenance of the financial platforms as required to ensure optimal performance and availability as well as change management. Work with application and other infrastructure teams to facilitate application on-boarding, testing, move-ups, and user security infrastructure integration. Plan and execute patch management and product release upgrades and hotfix.
• Worked directly with customers, process owners, and technical peers on infrastructure support considerations. Other responsibilities include: (1) creating and maintaining documentation, e.g., standard operations procedure, work instructions (2) supporting and responding to incidents, e.g., service outages, (3) problem resolution, (4) participating in 24/7 on-call support rotation and off hours maintenance, and (5) understanding and adhering to company policies and processes (e.g., change control, security, Sarbanes Oxley 404) that apply while performing systems engineering and administration functions.
• Knowledge and experience in hardware, software, networking, firewall, DMZ, AD, and other supporting infrastructure. Experience supporting UNIX and windows server technology, tiered applications, complex enterprise systems and web applications that includes geographically disbursed users.

Infrastructure Architect

• Infrastructure solution design and implementation.
• HP and CISCO, MCSE, SAN. SAP and ERP (Enterprise Resource Planning) implementation at an Enterprise Level.
• Tape Libraries, Backup Software, Linux, UNIX, OSX and networking projects.
• Strong personal and communication skills in addition to a high level of knowledge of enterprise solution sets, comprehensive knowledge in backup & disaster recovery as well as an expertise in high availability clustering.
• Providing technical expertise to sales account managers and working with them to focus corporate resources to help close business.
• Using knowledge of technology, products, processes, and consultative sales skills to educate customers on the value of our solution sets.
• Staying abreast of industry trends through professional associations, trade journals, networking, and associated training and seminars.
• Leveraging industry and technical background to create high - level solutions, which utilize existing assets while delivering long-term value; develop preliminary project, services, and support plans.
• Delivering the project plan, Statement of Work and Services Proposal content developed for the customer based upon system requirements and architecture.
• Maintaining clear and concise activity, progress, and time recording reports to customers, which are coordinated with Syscom employees or Partner Resources to ensure projects are delivered on time, within budget and to the satisfaction of the customer.
• Articulating the full value of the Syscom Technologies Solutions and Services business to the customer, providing a single point of contact during the project for all aspects of the engagement; ensuring a strong and seamless relationship by maintaining communications about the project to the sales, customer and delivery personnel team.
• Assist with maintaining and supporting our company infrastructure.

Build Chief - Technical Systems Engineer

• Project Management full life cycle from concept, requirements gathering, architectural design, coding, testing, implementation, and production. Accurate work planning and execution; accurate project expenditure and time tracking. Responsible for the development of less experienced Engineers; mentor and teach, select, develop, and motivate assigned Engineers local and remote.
• Consulted and positively cultivated internal and external relations with Value Added resellers, Engineers, proprietary code developers, change management, upper - tier management, technology companies, suppliers, as well as colleagues.
• Manage, develop and maintain personnel and business software applications; debugging, designing, coding, testing, code migrations, technical spec writing, rollout, admin and user support.
• Enterprise level technical services; software and hardware architecture design and maintenance; security operations for 300,000 + users utilizing 100 mixed OS servers for the S.O.S.I. project.
• Data modeling; database administration for SQL 2000 and Oracle 9i; software architecture engineering; methodology for enterprise level proprietary applications. Load Runner and various QA applications.
• Store engineering and rollout implementation.
• Exposure to ERP, SAP, Desktop, Servers, XP-tablets, Linux, UNIX, Cisco Routers, Cisco Switches, Cisco Firewall, all Windows platform and advanced servers software configuration, debugging, and support. Siebel, Siebel EAI, Middleware, M-Queue Series, and proprietary listening daemons. IPlanet, Web Logic, Tomcat / Apache, iis and various other Web Servers, MS-Exchange, ISA Servers. SQL, Oracle, DB2, AutoCAD.

Senior Technical Support Engineer

• Pre - Sales Engineering inclusive of Field Service Engineering.
• Troubleshooting, implementation, coding of proprietary software
• Technical Engineer on Server based operating systems Windows 2000 Server, Windows 2000 Advanced Server, XP, and Windows 2003 Servers.
• Support for various Advanced Server based environments for companies such as Confidential, Expedia, The United States Senate, Ford Motor Company, Delta Airlines, General Electric, National Semi Conductor, Disney, DirecTV, Georgia Pacific, John Deere, Confidential, Mattel, Reebok, Converse, and Johnson & Johnson.
• Exposure to C++, VBS, XML, ASP, Java, HTML, Linux, UNIX, SQL, Oracle, iis 5.0, Confidential .NET, Programming Logic and Design. AutoCAD. Cisco switches / routers. Firewall / Security TCP/UDP.
• Cygwin, UNIX Emulators, LINUX Emulators, Terminal Services, Remote Desktop, PCAnywhere, Xwindows, Proprietary Emulators. Xterm, Hummingbird, and NetMeeting.
• Technology infrastructure manager for Call Center, as well as the day to day operations of both the technology center and the international call and command centers 7x24x365.
• File migrations from UNIX to Windows, and Windows to Unix Servers.

Customer Care Manager

• Maintained the eShare help desk and customer support procedures.
• Managed an Engineering staff of twelve telephony engineers.
• Small Business server administrator.
• Implemented the internal hardware support center.
• Field Service engineering and field trouble shooting on telephony servers.
• Maintained the Spanish and English speaking client base for eShare.

Confidential, Atlanta, Georgia

International System Engineer

• Pre - Sales, Sales, implementation, education, and post sales Engineering.
• Administration, Implementation, installation, configuration, and development of information technologies via UNIX, Sun Solaris, AIX, LINUX, DOS, Win95, Win98, Win2000 Server, Win2000 Advanced Server, Win2000 Professional, Win-NT, Samba, NTFS, and Telephony.
• Execute Point of Sale, demonstrations, Enterprise Sales consulting, and synergetic relations with engineering client base. Field Service Engineer.
• Maintain worldwide Network connectivity, Net Servers, IPlanet, Web Logic, Tomcat / Apache, and various other Web Servers. Hosting various sites, networks, and Gateways.
• Implement, maintain, install, and trouble shoot Mainframe, AS400, DSL, Hubs, Bridges, Routers, TCP/IP, NetBEUI, IPX/SPX, B-ISDN, Broadband, T1 and T3 Lines, High speed packet sniffing and data transfers.
• CNC routers, CAM, laser cutters CNC driven boards and circuits 220 Volts. Establish and influence the direction of training in AutoCAD, Top CAD, and Design CAD, as well as Machine Engineering with 2D and 3D CAD/CAM design rendering.
• Cygwin, UNIX Emulators, LINUX Emulators, Terminal Services, Remote Desktop, PCAnywhere, Xwindows, Proprietary Emulators. Xterm, Hummingbird.

Confidential, Atlanta, Georgia

International Systems Engineer

• Developed training for internal sales and client Engineering staff.
• International Field service Engineer and pre - sales Engineering.
• Maintained all aspects of Management Information Technologies, Mainframe, AS400, and all Networking - CNC routers, CAM, laser cutters CNC driven boards and circuits 220 Volts.
• Strategize and developed hardware, software, and Machining applications as well as M.I.S. and I.T. solutions. Enterprise level consulting.
• LINUX, UNIX, Win95, Win98, WinNT, Win2k, SQL, Oracle, LAN/WAN, CAD/CAM, AutoCAD, IPX, SPX, NetBEUI, TCP/IP, and all aspects of Networking including but not limited to CISCO, HP, SAMBA, NTFS.

Confidential, El Paso, Texas

Systems Engineer

• Implemented and developed various aspects of Information Technologies and IT departments.
• Confidential 3.1 upgrade to Win - NT Enterprise Level.
• Directed and established an internal Help Desk system for internal Engineering resources.
• Established, managed, and maintained the information technology center for the internal Help Desk systems.
• Executed all Information Technologies strategies and MIS standards, as well as Computer Aided Engineering. Certified QS9000.

Confidential, El Paso, Texas

Systems Engineer

• Pre - Sales and Sales Engineering.
• CAD / CAM computerized clothing patterns manufacturer.
• Digitized apparel patterns on Gerber Garment Technologies computerized systems.
• Implemented the IT department for Confidential, Inc.
• Printed apparel patterns on GGT AS700 plotters and delivered them to cutting room and manufacturers.