OBJECTIVE:

Seeking employment in Systems Administration

SUMMARY:

Understand data center processes. Troubleshooting servers and familiarity with system monitoring. Customer Service / Service Desk Support, Systems Monitoring, Systems Administration, Configuration Management, Data Management, Release Management, Quality and Control, Desktop Publishing, Reprographics.

TECHNICAL SKILLS:

Hardware: IBM BioApp Server 3550, IBM Blade center - HS20, Storage Area Networks (SANs), IBM 4560SLX Virtual Tape Library (VTL)VLAN’s, Cisco switches, backup server-XSeries 365, Tape Library switch-SMC 7008ABR, Director Xseries 346, IBM BioApp Xseries 365 server

Software: VMware, VMware Client, Remedy, Service Manager ticketing system, Active Directory. APC ISX StructureWare 7.0, 6Sigma Room 7, Service Center, Service Manager, IBM management director console, Veritas NetBackup, Storage Manager Client 9, Broadcom, Advanced Control Suite 2, Microsoft Office Suite, Visio, Photoshop, Pagemaker, OCR scanning,TextBridge, Adobe Acrobat.

Operating Systems: Server 2003, Windows 7 & XP, Apple OS X, basic knowledge of Linux and SQL.

WORK EXPERIENCE:

Systems Administrator

Confidential

Responsibilities:

• Confidential setup for meetings and briefs in UNCLASS and CLASSIFIED environment
• Assist users with desktop support issues as needed
• Liaison for all hardware support on watch floor

Systems Administrator

Confidential, Washington, DC

Responsibilities:

• Repair and configure computer workstations on all UNCLASS machines
• In charge of all UNCLASS backups using Barracuda and Symantec software
• Tools used at my job daily include, Active Directory, Barracuda, Symantec
• Configure servers, Install new printers, Windows workstations
• Setup new office cubes
• Setup Active Directory accounts using Microsoft Exchange email 2010 software
• Install OS on workstations and Servers: W7, Windows 8, 8.1 and 10

Systems Administrator

Confidential, Springfield, Virginia

Responsibilities:

• Performs daily monitoring and reporting of servers on multiple server environments through RDP, VMIS and VCOPs tools on virtual machines.
• Monitors customer environments on 18 different systems, networks and systems in insure health and optimum performance.
• Installs hard drives and LTO tapes in servers, reseated blade servers and hard drives.
• Creates and updated user accounts within 18 environments using Active Directory.
• Performs tasks in VMware vSphere such as adding storage, snapshots, cloning and configuration changes.
• Assists tenants with accounts using VMware tool and VMware Client.
• Patches servers with updates and updated DAT files for McAfee Anti-virus software.

Service Desk / Tier II Support

Confidential, Chantilly, Virginia

Responsibilities:

• Chosen to work with TIER II Application team with developers to troubleshoot and assist over 3,000 users on a DoJ application. I reduced the amount of customer tickets by assisting users quickly.
• Performed troubleshooting techniques, used RDP and Lync communicator.
• Analyze and troubleshoot application working side by side with developers, engineers and Government managers. Create, reset and delete accounts.
• Was given full access to database systems for Application to perform critical audits for managers on site.
• Conduct physical configuration audits of data center components and update applicable documentations.
• Prepare monthly reports. Work with Configuration Management monitoring and auditing server rack equipment in data center On-Site and Off-Site locations.
• Trace power and fiber cables from server rack equipment to under the floor receptacles.
• Create VISIO, Excel and Word documents with text and graphs of data center showing power consumption, temperature and humidity.
• Prepared documentation ROP’s for temperature heating and cooling of data center racks. Installed temperature probes on server racks.

Service Desk /Tier II Support

Confidential, Chantilly, Virginia

Responsibilities:

• Acknowledged and resolve Tier II service desk trouble tickets using Service Manager and Active Directory.
• Assisted callers with Tier II service desk support on a variety of workstation software, hardware, and platform issues. Utilized Remote Desktop Connection (RDC) to help troubleshoot software issues for 300+ users.
• Supported nationally dispersed users on several internally developed applications (~10k users).
• Repaired or upgraded end-users workstations: RAM, NIC cards, switch boxes, network cables (Cat 5e and fiber cables).
• Performed initial workstation installs or user relocations; logging-on each system to ensure user has connectivity and hardware is operational.

Help Desk Tier

Confidential, Washington, DC

Responsibilities:

• Managed daily monitoring and control of all computer server systems for our team.
• Performed basic Linux commands to run queries on data ingest team.
• Managed front-end customer service for incoming calls related to help desk functions and software tools.
• Point-of-contact on quality and control for the data ingest team.
• Handled a heavy volume of Help Desk tickets for customers. Assisted the team with gathering data for our weekly and monthly manager reports.

Systems Administrator

Confidential, McLean, Virginia

Responsibilities:

• Performed daily system monitoring and maintenance of two regionally dispersed server sites consisting of 350+ servers.
• Assisted with troubleshooting and networking for server systems.
• Developed/prepared documentation on work performed on systems. Patched all servers and assisted in upgrading software on all servers.
• Conducted firmware maintenance on all servers. Performed system administration duties to maintain customer computer lab. Replaced IBM hardware for local test environment and both server sites.
• Updated workstations to grant account access to users. Prepared and maintained monthly and weekly reports.

Dose Reconstruction Assistant / Research Assistant

Confidential, McLean, Virginia

Responsibilities:

• Supported a team of 25+ scientific analysts. Conducted research and data gathering from the document library and company and customer databases.
• Assisted end users with company and customer desktop computers and peripherals. Interfaced with remotely offices and team members. Organized and maintained case file and documentation library.
• Monitored and reported case status. Designed and maintained a Microsoft Access database for the document library.
• Prepared and maintained reports and correspondence.
• Managed meeting scheduling, office relocation, facility requests, and e-mail lists.

IT Assistant

Confidential, McLean, Virginia

Responsibilities:

• Controlled all IT inventory, telecommunications / facilities requisitions, and NT Domino accounts on company capital assets and Government Furnished Equipment ( Confidential ).
• Provided administrative support to contractors, subcontractors, and customer members assigned to the project.
• Managed four major office moves in the relocation of 200 staff members; including company capital assets as well as Confidential to different locations.
• Scheduled meetings, organized welcome packages for new staff members, and updated e-mail distribution lists.