Voice Network Engineer Resume

SUMMARY:

Experienced professional with an extensive background in telecom/ computer networking, hardware/software installation, configuration, system administration, and programming.

SKILLS:

Servers, Workstations, Hyper V, VMware vCenter vSphere, Cloud Services, Microsoft Azure, Routers, Firewalls, Backup Solutions, network configurations.
Lucent DACII, DACIV, SLC2000, DMX, OC48, OC12, OC3, OC1, DWDM
Nortel OC48, OC12, Access Node UE9000 + OPC, DWDM
Cisco Optical, ONS, DWDM, Multi - Platform MUX, PIX
Fonality PBXtra VoIP server
Tellabs Titan 5500
38 GHZ Radio, ADTRAN Channel Banks
Synchronous Optical Networking (SONET)
Power Plant AC/DC conversion, Mobile Diesel Generator, Rectifiers
Basic DOS 6.2, PC hardware maintenance & repair, Novell, Microsoft DOS for Network Users

EXPERIENCE:

Confidential

Voice Network Engineer

Responsibilities:

Supporting the enterprise telephony Time - division multiplex and voice-over-IP platforms; (including telephones, analog and digital, fax, modem, and POTS lines, BCM, Centrex, and Key Systems, ISDN, T1s, call routing software, softphones.
Supporting voicemail systems, toll free services, and audio conference lines .
Systems status and network connectivity, and a variety of moderately complex applications and hardware and software problems.
Documents and resolves failures regarding enterprise Voice applications and hardware and software.
Performs detailed router and switch troubleshooting, resolves failures or directs them to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
Facilitates repairs of hardware and software consistent with established service levels. consults with senior staff when solution is unclear.

Skills: A+, Net+, Security+ CSSA, MCSA, MCSE, CCNA

Confidential

IT Customer Engineer

Responsibilities:

Responsible for maintenance and repair of customer IT network products and systems, which may include network infrastructure hardware (i.e. Servers, Workstations, Hyper V, VMware vCenter vSphere, Cloud Services, Microsoft Azure, Routers, Switches, Firewalls, and Backup Solutions) and software networked configuration. s A+, Net+, Security+ CSSA, MCSA, MCSE, CCNA

Confidential

Technical Services Engineer/ Customer Engineer

Responsibilities:

Responsible for on-site installation, maintenance and repair of customer IT network products and systems, which may include network infrastructure hardware (i.e. Servers, Workstations, Hyper V, VMware vCenter vSphere, Cloud Services, Microsoft Azure, Routers, Switches, Firewalls, and Backup Solutions) and software networked configurations. s A+, Net+, Security+ CSSA, MCSA, MCSE, CCNA

Confidential

Network Technical Specialist

Responsibilities:

Responsible for Hardware/Software, Configuration/Provisioning, Maintaining and Troubleshooting, Circuits and Central Office Equipment, Customer Prem Equipment, LAN, WAN, HVAC, AC/DC Power Plant / Generators.
Supporting the following, Synchronous Optical Networking (Sonet), STS3 & STS1, DS3, DS1, DS0 (Pots) Lucent DAC2,DAC4, SLC2000, DMX OC48, OC12, OC3, OC1, DWDM Nortel OC48, OC12, Access Node UE9000 + OPC, DWDM Cisco Optical, ONS, DWDM, Multi Platform MUX Tellabs Titan GHZ Radio, Wireless, Power Plant AC/DC conversion, Rectifiers, CAC and Adtran Channel Banks, On Call 24/7, CCNT Certified, DSCE Certified, COT Certified, AFOT Certified.
Modified CVS stores computer and communications systems to upgrade version to the Confidential program, testing software, setting up and configuring CVS store pharmacy RX2000 systems Traveled 75% of the time to different CVS locations in the Eastern Region.
Installing RX2000 system, installation of network hub, testing central connectivity, installing POS system, converting to the RX2000 system.

Confidential

Lead Engineer

Responsibilities:

Maintained and updated 10 remote voice memo systems located throughout Michigan.
Duties include: 24 hour dispatch for hardware and electrical troubleshooting, report and order new services as needed for expansion, acted as Telco liaison on T1 and channel bank trouble-shooting and repair, promoted from local franchise technician to corporate employee after company buyout.

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