SUMMARY:

• An outwardly thinking professional experienced working with all levels of the business in the Information Technology field focusing on Client Service Delivery and Production while implementing the right fit technology.

TECHNICAL SKILLS:

Software: Hyper - V, VMware, Exchange 2013/07/03/00/5.5, Active Directory, Group Policies (GPO), DHCPDNS, Microsoft Office, Citrix, Unified Messaging, Microsoft SQL, CMS, DR, Office 365Windows Server 2012, 2008, 2003, 2000, NT4, NT3.5, Windows Client 10, 8, 7, XP, 2000, XP, 9x3.1x, OSX, End Point Protection, SharePoint, Google G-Suite, Quest Software Tools, Solar Winds Monitoring, Novell, HP SIM, What s Up Gold, Alert Monitor, Dell Open Manage, Barracuda Email Filtering and Archiving, Backup Exec

Hardware: HP, Dell, IBM/Lenovo, Apple, SAN Storage, Wired & Wireless Network Technologies, CiscoMeraki, Checkpoint, Bluecoat, SonicWALL, WatchGuard, Nimble SAN, Avaya/Mitel/Toshiba/

Toshiba/Vonage Telecom Systems on Prem and Cloud Hosted, Network Video Cameras

LAN/WAN Design, VoIP, Security Systems, Mobile devices, Firewall Security

Management: IT Director, IT Manager, Team Lead, IT Training, Project Management, Process Owner, Vendor Management, Procurement, Telco Services Management, Contract Management, Merger and

Acquisition Activities

PROFESSIONAL EXPERIENCE:

Director of IT

Confidential

• Windows Server 2012r2 Hyper-V HA Clustering
• Hosting Exchange 2013
• Web Servers
• Active Directory
• 30+ Client VDI of Windows 7
• Disaster Recovery Capabilities
• Storage - Implemented Nimble SAN for Hype-V Clustering with future growth to DR Site and Cloud backup capabilities
• Networking
• Cisco Meraki SD-WAN Stack to streamline Private Mesh architecture for 20 locations and Wifi
• Cisco ASA, ISR Firewalls, SonicWall, WatchGuard, BlueCoat Networking technologies
• Migration from local Toshiba PBX to Cloud Hosted PBX Service and integration with CRM platform
• Active Directory
• DHCP, DNS, ISA/RADUIS, Certificate
• Application Deployment via Active Directory Group Policies
• Redundant Site design and deployment
• AD Domain Trusts, Inter-Networking and Consolidation
• Email Services - Microsoft Exchange 2007, Migration to Exchange 2013 & Office365
• End Point Protection - Deploy TrendMicro OfficeScan Suite with End Point Encryption
• End User Computing - Implementation of Business direction from PCs to Laptops
• Reduced cost by migrating compatible systems to Windows 10 systems via the Microsoft Free Upgrade
• CRM Integration and Development
• Migrated CRM from legacy CRM Adapt Software to Current CRM Bullhorn
• Technical Guidance for Bullhorn CRM core Software Upgrade
• Oversaw technical migration of Accounting platform from Business works to Great Plains
• 3rd Party Partner Identification and Integration with Corporate CRM (Ebsta and EasySoftware)
• Developed and deployed Client IT Services
• Vendor Management
• Election and Pricing for VARs
• Telecom Service Provider Evaluation and Selection
• Managed Print Service Designation
• Contract Evaluation, Revisions and Approvals
• Office Construction - Active participant from inception to moving day

Windows System Administrator

Confidential

• Managed Active Directory with DHCP, DNS and Exchange
• Managed data center of 200+ servers supporting 4000+ End Users across the US and Canada
• Project Plan review and Guidance from Exchange 2003 to Exchange 2007
• Corporate integration activities
• Performed technical screening of potential candidates
• Data Center Migration to Savvis Colo and Hosted Environment
• Merger Activities - Laidlaw was acquired by First Group and merged with First Student
• Interconnecting 2 Exchanges Orgs, AD Domains and 3 Notes Orgs
• SME for AD Domain integrations and GPO modeling
• Inter-Forrest Trust Setup and Maintenance

Network and Server Administration Supervisor

Confidential

• Managed the Server team with 3 reports
• Managed Corporate LAN, WAN and Wifi
• Corporate server farm consisting of 89 servers in a 1300 node environment
• Supported over 800 employees with service focus to the executive staff to provide intranet/internet, messaging, file and print services.
• Project planning, management and guidance
• Active Directory maintenance, planning and implementation

System Engineer II

Confidential

• Managed Corporate LAN, WAN and Wifi
• Server O/S - Microsoft Windows Server 2003/2000/NT4, Novell Netware 3.x/4.2/5
• Applications - Microsoft ISA/RADIUS, SQL 7/2000, Exchange 5.5/2000/2003, CMS, Backup Exec
• Maintained Corporate server farm consisting of 89 servers in a 1300 node environment
• Supported over 800 employees with service focus to the executive staff to provide intranet/internet, messaging, file and print services.
• Active Directory maintenance and implementation
• Divestiture Activities - Confidential was sold to Private Equity and Diamond division was divested
• Setup new AD environment
• Setup Exchange environment and exported email organization

Network Administration Equipment Maintenance Technician

Confidential

• Configured and maintained new computer systems and printers
• Implemented a web-based chat and corporate knowledgebase.

Software Quality Analyst

Confidential

• Testing development software to ensure proper operation with various Microsoft and Novell O/S
• Managed source file maintenance, testing and distribution of InstallShield installation packages
• Final Escalation for Software Support Division
• Created End User documentation and lead in-house corporate training on new software developed

Network Support Technician

Confidential

• Performed PC upgrades, troubleshooting and maintenance
• Token Ring network maintenance
• Provided report generation and distribution supporting a Unix-based AS/400 mainframe.

Cage Cashier

Confidential

• Guest Cashier Services, Vault & Marker Bank administration balancing $60,000 to $22,000,000