SUMMARY:

• Network Administration / Systems Engineering / Telepresence / Systems Integration / Technical Support
• Over 18 successful years of combined experience in Network Engineering, IT Technical Support, Security, Voice, Telepresence, Network Administration, Project Management, Systems Integration and Client Relations.
• Provide technical administration and support in an IT environment ranging from servers, workstations and network infrastructure.
• Transform project from conception to full development lifecycle through successful production development.
• Recognized problem solver; customer - centric team member with proven communication skills.
• Abbreviated learning curve and determination to perform and accomplish tasks at a high level.
• Benchmark quality service at every milestone while producing ‘outside the box’ solutions on every project.

TECHNOLOGY SKILLS:

• Cisco Nexus Switches 9k,7k,5k,2k; Cisco Routers and Switches; Arista Switches; Brocade switches
• Cisco Firewall Service Module Cisco Ace Virtual Load - Balancer
• Implementation of HSRP, NAT, PAT, QOS, VLAN
• Protocol (OSPF, EIGRP, TCP/IP, VTP, STP) Implement SNMP on devices to allow for network management
• Implement traffic filters using Standard and Extended Access-Lists, Distribute-Lists and Route Maps
• Testing/Monitoring with MRTG, Nagios, OPNET, Cacti, Sniffer, Wire-Shark, Ping, trace-route, NETANALYST, REACT, Protocol Analyzer, Alcatel/Newbridge Switches, IPAM tool
• Working knowledge of RIP, IGRP, BGP, IPSEC

CAREER P ROGRESSION:

Confidential, Austin, Texas

Principal Network Architect Engineer

Responsibilities:

• Develop the architecture for monitoring network consumption, capacity constraints and trending
• Perform system capacity planning to ensure appropriate growth and evolution of systems
• Consult with clients and internal engineering groups to create and/or review requirements, functional specifications and designs
• Partner with other engineering and support personnel to document and implement installation, provisioning, troubleshooting, monitoring, performance analysis, reporting and other operational flows
• Analyze forecast numbers and models to forecast traffic requirements and capital costs for system
• Oversee testing of networks to evaluate architecture design, concept performance and features of the design
• Provide escalated technical support to management and customers to identify and resolve operational issues
• Research and evaluate network technologies, new products, literature, patents and current practices that support business requirements and/or new industry technology
• Conduct high - level client programs) on technical product capabilities and associated efforts
• Lead cross-functional technical teams to design and implement effective network architectures for the client

Technology Utilized:

• OSI Layer 2 (spanning tree, vPC, EtherChannel, etc) and Layer 3 switching/routing (OSPF, EIGRP, BGP)
• Cisco s datacenter product line: Nexus Products, Catalyst products (65xx, 49xx switches) Provide infrastructure for Hypervisor vendor such as VMWare
• Private and public cloud provider (VMware vSphere, Amazon Web Services - AWS, Microsoft Hyper-V/Azure, OpenStack)
• Provide datacenter infrastructure for multiple vendors
• Basic Linux
• Networking concepts, providing complex, technical expertise in network design for major clients

Confidential, Austin, Texas

Information Management Principal (Sr. Network Engineer)

Responsibilities:

• Assisted with Network Management Tools (Opnet, NAM, and Network Instruments)
• Lead Engineer for 27 - state agency, VRF Transformation Project and for the VOIP Project upgrade from Call Manager v4.0 to v7.0
• Supported EIGRP, OSPF, RIP, FR/ATM, ACLs and TCPIP
• Collaborated with network management tools Solarwinds, NetScout, Opnet, NAM and Network Instruments
• Utilized Cisco ACE Load-Balancer, 6509 Cisco switches
• Designed, implemented and troubleshot VLANS; added/deleted firewall service rules upon the customers request
• Implemented and changed spanning tree protocol, VLAN protocol, inter-VLAN routing, and trunk with ISL and 802.1q
• Added/deleted new users, created user device and voicemail profiles using VOIP Call Manager and Unity voicemail system
• Coordinated methods, procedures, test models and technical information ensuring accurate troubleshooting analysis
• Created, worked with and completed incident/change tickets for various state agencies using Remedy Ticketing system

Confidential, Austin, Texas

Telepresence Engineer

Responsibilities:

• Supported, maintained and troubleshot WAN/LAN, Security, VOICE and Telepresence - related technologies
• Led and managed in-depth technical notification to the customer and timely triage on a 24/7 basis
• Oversaw configuring, troubleshooting, debugging and administration of Cisco technologies of Routers, Switches, Cisco Call Manager, Cisco Telepresence, Tandberg endpoints, Firewalls and the Voice technologies
• Identified root cause of incidents; worked with customers and Cisco engineers to quickly resolve outages via Remedy Ticketing

Confidential, Austin, Texas

Enterprise Solutions Architect

Responsibilities:

• Constructed specific solutions, scope documents, risk profiles and corresponding financials
• Maintained and utilized detailed industry and internal services knowledge in the construction of industry - leading services solutions
• Utilized expertise to construct specific and detailed solutions that encompassed process, technology and staffing plans
• Constructed risk assessments and corresponding remediation plans relative to complex services proposals
• Composed Statement of Work and/or other documents using departmental automation tools
• Provided a trusted expert advisor role as a Subject Matter Expert for technical services, to both internal and external customers, ranging from formal advice to internal and external customer presentations
• Followed organizational SOPs relative to cost modeling, approvals and reviews
• Solved complex technical and solution problems; provided input to product management, marketing and engineering teams
• Wrote and documented technical aspects and solutions; articulated complex problems in an easy to understandable format
• Defined initial goals; addressed complex issues; dealt with a large number micro tasks utilizing an understanding of processes

Confidential, Austin, Texas

Cisco Network Engineer

Responsibilities:

• Assisted with Network Management Tools (Opnet, NAM, and Network Instruments)
• Lead Engineer for 27 - state agency, VRF Transformation Project and for the VOIP Project upgrade from Call Manager v4.0 to v7.0
• Supported EIGRP, OSPF, RIP, FR/ATM, ACLs and TCPIP
• Collaborated with network management tools Solarwinds, NetScout, Opnet, NAM and Network Instruments
• Utilized Cisco ACE Load-Balancer, 6509 Cisco switches
• Designed, implemented and troubleshot VLANS; added/deleted firewall service rules upon the customers request
• Implemented and changed spanning tree protocol, VLAN protocol, inter-VLAN routing, and trunk with ISL and 802.1q
• Added/deleted new users, created user device and voicemail profiles using VOIP Call Manager and Unity voicemail system
• Coordinated methods, procedures, test models and technical information ensuring accurate troubleshooting analysis
• Created, worked with and completed incident/change tickets for various state agencies using Remedy Ticketing system

Confidential, Austin, Texas

EMC Technician

Responsibilities:

• Performed tel - netting, pinging and trace-routing using various commands in different routers that isolated issues in the network
• Accessed Tellab switches, Juniper, Cisco and Focal routers to verify serial interfaces and check settings
• Checked how router interfaced with physical lines, deciphering which segment had issues and isolated
• Provided Tier I/II technical support for ATM, Frame Relay with basic TCP/IP and routing IP troubleshooting
• Performed maintenance and troubleshooting of transports, including DDS, Frac-DS1, DS1, DS3, OC3, OC12 and OC-48
• Managed Network Management Systems - Alcatel/Newbridge 4 060, 36177, 7470 & 7670 switches)
• Monitored testing systems - NETANALYST, REACT, REACT PVS and Agilent WAN/LAN Protocol Analyzers
• Coordinated information between customers and various aspects of Level 3/ Confidential s infrastructure
• Handled escalated items in need of immediate attention; researched chronic customer issues for in-depth trouble resolution
• Advised of various methods, procedures, test models and technical information to ensure accurate trouble analysis with best customer service