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Sr. Devops Engineer Resume

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Santa Clara, CA

SUMMARY:

  • Proven ability to analyze existing systems and schedule upgrades to increase performance and productivity.
  • Experience testing large scale web - based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Linux production environment running MySQL and Oracle.
  • Performance and stress testing tools and approaches for driving realistic customer simulations
  • Manage release branches and deployments in various environments.
  • Proven Linux skills: including system administration, script development, file system management, searching/finding files.
  • Good understanding of TDD/BDD Practices (Gherkin)
  • Created supporting documentation for systems and software usage and control.
  • Good team player with solid attention to detail, and the ability to work well in a collaborative team environment.
  • Experience in software installations and configuration on different operating systems.
  • Experience with concurrency, multithreading, and the deployment of distributed system architectures.
  • Excellent problem solving skills combined with best performance under pressure.
  • Proven ability to work unsupervised and supervise the work of others.
  • Enthusiastic, efficient, quick learner; able to adapt to new environments and tools easily.
  • Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies.
  • Background with test and server monitoring tools (e.g. Jenkins, Nagios, Netcool, MS SCOM, HP Open View)

PROFESSIONAL EXPERIENCE:

Sr. DevOps Engineer

Confidential - Santa Clara, CA

  • Designed test automation framework in Java, Python wrote test cases in Selenium WebDriver.
  • Worked with engineering team on schema and query design to optimize performance.
  • Worked with various cross functional teams in an Agile/SCRUM based software development model.
  • Created and executed test cases and test scenarios for various functionalities and billing using Selenium IDE, TestNG, Robot, JUnit, Page Object, Cucumber, Java, Python.
  • Deploy and maintain automated build systems CI/CD Jenkins.
  • Developed containerized docker architecture solutions.
  • Developed and maintained containers on a private DockerHub.
  • Isolated and reported bugs using Jira, verified fixes through regression testing.
  • Collaborated with development and architecture teams to influence the architecture and design of software and help to bring quality into the design of the product.
  • Setting up test environment utilizing VMware and AWS instances to test product using different OS(Linux, Windows, Mac OS X).
  • Worked with Source Code Management system Git/Bitbucket and with build manager for Java projects Maven.
  • Experienced in testing of apps which utilizing GIS/GPS/Navigation.
  • Created and executed SQL Queries to perform backend database testing and to obtain test data using Oracle SQL developer.
  • Experienced in unit testing, requirements testing, user testing, load testing, functional and regression testing, E2E testing.

DEVOPS ENGINEER

Confidential

  • Developed, made backend testing and deployed IVR modules to production IVR servers. developed scripts by Python, SQL and PLSQL for: automation control of system parameters collecting and analyzing information about the historical calls into the contact center creating a data table reports
  • Worked with different kinds of AWS instances. I was responsible for the installation, support and maintenance servers of CRM systems and create cable connections to other systems and set up their.
  • Developed specifications for new projects of CRM System IVR and support business as a dedicated engineer of the project life cycle to meet the needs of each business client.
  • Developed containerized docker architecture solutions.
  • Developed and maintained containers on a private DockerHub.
  • Embedded and deployed different CRM Systems, according to business requirements.
  • Designing and implementing for fully automated server build management, monitoring and deployment by Puppet.
  • Created Puppet manifests, profiles and roles module to automate system operations.
  • Automated processes for collecting historical data of calls to the call center, with subsequent analysis and sending of the report to stakeholders.
  • Provided Data-center support and administration. Streamline CRM systems server architecture and maximize usability for business clients of company. Control by investigating upgrades and new technology before implementation. Manage multiple simultaneous customer design and risk avoidance projects.
  • Communicated with other departments for joint implementation of business projects and to solve existing problems.
  • Worked out, tested and deployed IVR releases, according to business requirements.
  • Spearheaded Windows remote server automation effort by building script library by using the command line utilities to run complex scripts across dozens of servers with very low effort.
  • Played integral role in CRM systems(IVR, Symposium, WFM Genesys 6.0) architecture team and Client Operations group to provide SLA based services to existing clients, promoted team knowledge, wrote extensive system documentation and developed technologies to expand the company's service offerings.
  • Carried out deployments, performed tuning, provide support and did migrations using Apache, Nginx.
  • Provided, administrated and configured by Java WEB application of incoming calls statistics using IVR running on Jetty WEB Server. Provided, administrated and configured by Java WEB application incoming calls statistics for Genesis WFM running on Apache Tomcat.
  • Created a procedure, that ensures full control of IVR information system with the possibility of report sending based on PL SQL.

SYSTEM ENGINEER

Confidential

  • Worked in Data-Center with different types of servers (1,2,5 units and BladeSystems) . I was responsible for the installation, support and maintenance servers of CRM systems and create cable connections with other systems and their subsequent tuning and start up.
  • Automated processes for collecting historical data of calls made to the call center, with subsequent analysis and sending of the reports to consumers.
  • Developed, tested and started IVR releases by production servers of CRM System IVR(environment of development included Python, VB, SQL, XML, PL/SQL ), according to business requirements.
  • A configured CRM information system IVR servers (dialing management in parametres in Call Centres ), a configuration of Intel Dialogic equipment according to the requirements of connected PRI E1(signalisation SS7 or ISDN).
  • Supported and administrated SVN based on "Visual SVN" server and client software "Tortois SVN".
  • The constant analysed a work of CRM systems, implemented the new technologies.
  • Provided 24x7 hardware, systems monitoring and problem management via HP OpenView/SCOM and custom administration tools. Provided immediate solution to problems according to SLA.
  • Supported, administered and configured CRM information systems Nortel Symposium, WFM Genesys 6.0, IVR.
  • Supported, administered and configured WEB-App (Apache-Nginx, Perl, MySQL, SAMBA, DHCP, FTP, Cups, HylaFax) of real-time statistics incoming calls to IVR Running on Debian Linux.
  • Instrumental in launching nationwide network of self service (self service and electronic queue kiosks at customer service center of ' Confidential ')

SYSTEM Administrator

Confidential

  • Supported, administrated, configured group-server running on Debian Linux.
  • Mounted, supported, connected, installed started IVR and MS SQL servers running on OS Windows Server
  • Systems monitoring and problem management via HP OpenView, utilizing NetCool, Nagios
  • Maintained technical knowledge in networking area; operating system (Server and PC).
  • LAN Administration: added users; printers; removed users; controlling access right list.
  • Monitored server performance.
  • Responsible for creating, testing PC images using Image Centre and Ghost.
  • Supported more than 250 users at the Confidential Site in Kyiv and remote users in Western and South Ukraine.
  • Backup administration.
  • On-Call (24x7).

Systems Administrator

Confidential

  • Provided connectivity (LAN, Internet) troubleshooting and support for approximately 3,500 users.
  • Used Asset Insight to keep track of the software installed on the PCs and then use Ghost to create images.
  • Installed and supported PDAs, such as HP(Windows CE).
  • Team Leader for the Windows 2000, IBM laptops and desktops rollout.
  • Supported, installed and tuned up phone systems based on "Avaya Definity"(PBX).
  • Designed and managed critical DNS, Active Directory, DHCP, anti-virus strategy, Windows 2000 based file/print/app services and internal/external WWW/FTP sites.
  • Managed Sybase DB based sales force automation software and security system.

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