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Application Support Analyst Resume

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Arlington, VA

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SUMMARY:

  • A Network and Telecommunications support analyst with over 18 years’ experience with Hardware and software installation and integrations. Proficient in Office 365, Cisco systems and windows platforms. Looking for a long - term position to grow within a company and expand knowledge base.

TECHNICAL SKILLS:

  • Cisco Systems
  • Dell
  • EMC symmetric
  • Office 365
  • Remedy/ITSM
  • SAN
  • Storage
  • Tek/Quantum Tape Libraries
  • Windows HP

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Application Support Analyst

  • Created processed document and operational procedure for testing application in an environment with various platforms such as MAC, Windows XP, Windows7, and Windows10.
  • Installed Cisco Any-Connect software, tested, troubleshoot, and diagnosed issues in a production environment.

Confidential

Independent Contractor

  • Served as an Independent Contractor to Confidential .
  • Accepted work order from third party through Confidential to perform task on client’s premises. Replaced faulty parts on multifunction printers.
  • Installed devices such as printers and accessories.
  • Ran diagnostics on Network devices.
  • Troubleshot devices and produce remedies.

Network Server and Telecommunications Support Analyst

Confidential, Virginia

  • Managed set-up, administered, support and troubleshoot Network devices in LAN and WAN environment.
  • Managed and performed upgrades to system hardware and software components as required.
  • Installed and tested hardware and software. Provided support and was involved in performance monitoring and reporting, problem identification management, and resolution.
  • Maintained required levels of system and Network Security, provided after-hour system support as required during system down time incidents.
  • Troubleshot desktop, printer and network connectivity problem.
  • Installed LAN lines, via Nortel PBX frame. Troubleshoot dead phones, re-established connections and activated new phone lines. (Manage ~6 thousand connections).
  • Cross trained contractors/employees to troubleshoot network and telecommunication issues. Supported off-site network infrastructure through a secured VPN structured Network.
  • Performed Migration, replaced 65 Cisco 5500 model switches with Cisco 4506s and Cisco E6500s models.
  • Maintained updates on outgoing documentation including documentation for procedures and processes.
  • Configured and installed security patches on replacement devices.
  • Worked with level 3 network Consultant/Vendor.
  • Managed task and oversee completion of vendors work.
  • Performed System migration in standard Environment for over 4000 clients. Migrate desktop/laptop from Windows NT to Windows XP, Windows 7, thru Windows 10.
  • Installed and configured Lotus notes ini file on client’s workstation.
  • Installed required applications in the company’s standard environment and documented processes.
  • Instrumented the implementation of pilot scheduled deployment of Windows 7 to Windows 10 Operating Systems.
  • Responsible for resolving equipment failure, troubleshoot root cause and performed hands on remediation.
  • Interfaced with Global Network (WAN) group to troubleshoot equipment failure and minimized system down time for Satellite Campuses.
  • Replaced legacy Cisco devices, (switches, routers, and ailing components) on a routine basis.
  • Transferred devices (Windows Servers, UNIX, and Linux Servers) from legacy switches to new.
  • Spearheaded processes to clean and remove old Ethernet/Fiber Optic cables from decommissioned switches in cable closets and Computer room.
  • Coordinated effort to expand company bandwidth by installing Ethernet circuits, which greatly improved system performance in the Public Relations Office.
  • Setup Network and configured VLAN and dedicated switches to accommodate client’s needs. Maintained Cisco Wireless controllers with more than 300 Access Points attached. Monitor LAN switches for failed components (failed power supplies, faulty fans, disable ports, and faulty blades).
  • Cross trained new recruits to assume Voice and Network responsibilities during my absence.
  • Maintained accurate and timely tracking of Network equipment (zero asset loss).
  • Maintained a safe workplace and followed prescribed Job Safety Analysis when performing any task.

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