Systems Administrator/ System Analyst Resume

SUMMARY:

Obtain a position within a thriving company that utilizes my innovative aptness, leverages my existing technical inclination, and offers opportunities for growth. Bilingual.

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator/ System Analyst

Efficiently assisting end users with application support.
Liaison between the business and the VP of IT to enforce security compliance.
Setting up VPN connections, Win 10, Win. 7, Lexmark Certified, AUTOCAD
Enterprise System Administrator/ Windows 2012 server
Multi - factor Authentication, Exchange Server, O365 Management
SharePoint/Mapping network drives/ File transfer Protocol
Coordinate Service Now ticketing system for Helpdesk, Asset Management, Group Policy Updates, Active Directory Management

Confidential, Wilmington, DE

Helpdesk Coordinator

0365 Management, In-house Ticketing systems
Documenting and maintaining a knowledge base of technical issues/ resolutions, Win 7 and Win 10 environments
Train the new employees on all company procedures
Provide tier 1-tier 2 support to end users, 50+ calls daily

Confidential, Paulsboro, NJ

Configuration Technician

Unpacking appropriate CPU, hardware and software and then installs each at default or to custom specifications.
Tested configured systems for appropriate functioning and troubleshoots for any errors found.
Followed customer pc system hardware and software specifications based on the configuration services being performed and the instructions supplied

Confidential, Wilmington, DE

Tier 2 Desktop Support Specialist

Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
Troubleshooting level 1 /2 issues that have been escalated, EIL Inventory

Confidential, Wilmington, DE

Helpdesk Coordinator

Confidential, Wilmington

Desktop Support, IMAC

Disassembly of Workstations, (HP EliteDesk, Lenovo ThinkPad Docking stations, and Avaya Telephone Systems.)
Re-integrate, following documentation design, to fit user needs/specification, Cable management
Printer Variegation, Monitor Resolution adjustments, and Network configuration ensuring all users were online with the ability to perform job duties properly
Companies include Chubbs/ ACE, Morgan Stanley, Amtrak, IBM JPMorgan Chase

Confidential, Wilmington, DE

Business System Analyst Intern

Functioned in support of business systems management, reviewing of business requirement, design; as to say turning business requirement documentation into technical tasks and overseeing to completion.
Quality Assurance Analyst: efficiencies analysis, change management, software version control, and enhancements management. Proven ability to understand and follow complex instructions to successful conclusions.