PROFESSIONAL SUMMARY:

• 6+ years of experience in design, implementation and configuration of Office 365, MS Exchange Server, Lync, Skype for Business, System Center, VMware ESX/ESXi, Windows Server, Active Directory, and Networking.
• Expertise in Active Directory design support (GPO s, AD Schema, OUs, LDAP, Sites, Replication, etc.)
• Working knowledge of Microsoft Exchange Server 2003/2010/2013 Hybrid, Outlook, Outlook Web Application (OWA), email queue and Exchange Push Mail for mobile devices.
• Supporting the end user production environment with implementing and maintaining Active directory environment.
• Worked with Office 365 Tenant implementation with Azure AD Connect and ADFS for Single Sign - On.
• Experienced in configuring and deploying the Mailbox servers.
• Implementing and Managing Client Access Servers.
• Expertise in providing solutions for High Availability in Exchange.
• Planning, configuring and managing Messaging security, Administrative security and auditing.
• Experience in Monitoring, troubleshooting the server using tools such as event viewer, MMC, Exchange Management shell, power shell.
• Defining security boundaries with GPO structure implementation.
• Working knowledge of Exchange online and Skype for Business Online and Microsoft Lync 2010/2013.
• Experience in Administering Exchange Online using ECP or EAC (Exchange Admin center).
• Expertise in creating Exception Group policies for Windows Server in AD.
• Implemented the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messenger.
• Expertise in Installation, Configuration and administration working knowledge of Office 365&Microsoft Exchange 2010, 2007, 2003 administration.
• Extensive experience in configuring and managing. Troubleshooting Physical, Virtual infrastructure in Cloud and On Premise on Windows server, Active Directory, Networking, Storage, VMware, Hyper -V, AWS Cloud, Microsoft Azure (IAAS, PAAS, SAAS), MS Exchange, Office 365, PowerShell scripting, and Power Shell.
• Configuration of Air Watch MDM by VMware to all Active Sync Users.
• MDM and MAM mobility management with Airwatch.
• Good knowledge on configure and supporting Active Directory, ADFS, DNS and DHCP services.
• Experience in Monitoring, managing and troubleshooting the server using tools such as event viewer, MMC, EMS, PowerShell, message tracking tool, regsvr32, regedit, and Regedt32.
• Excellent hands on Managing forest, multi-tree, Active Directory Domain Infrastructure and Naming Services and AD Forest consolidation as well as Office 365 Exchange Online Deployments
• Have provided L3 support for Server 2003/2008/2012 on the components, Exchange 2007/2010/2013, AD, Networking issues with DNS, DHCP and IIS etc.
• Migrate Android and other devices using intune.
• Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews.
• Excellent understanding of Created Product Backlog, Sprint Backlog and managed User stories.

TECHNICAL SKILLS:

Servers: Windows Server 2003, 2008/R2, 2012/R2

Messaging Environment: Lync 2010/2013, Exchange 5.5, 2000, 2003, 2007, 2010, 2013 Hybrid and Office 365

System management tools: vCenter, SCCM, SCOM and DPM

Operating Systems: Windows NT, 2000, 2003, Windows XP, 7, 8.1, 10

Virtualization tools: VMWare, Hyper-V

Cloud: AWS, Microsoft Azure, Office 365

PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, CA

O365 Admin/ Microsoft Exchange Analyst

Responsibilities:

• Configured DirSync and ADFS for Active Directory synchronization and single sign-on with Office 365.
• Successfully migrated Exchange systems from 2007 to 2013 as well 2013 to Office 365.
• Vast experience troubleshooting issues with Outlook, Exchange server, ActiveSync and OWA.
• Troubleshoot issues with Skype for Business 2016.
• Primary On-site support for Office 365 issues.
• Perform scripting administration tasks and reporting using PowerShell.
• Worked on the administration of Windows 2008/2012 server, Microsoft Exchange server 2007/2010/2013 Hybrid.
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Excellent knowledge of Agile based methodology project implementations.
• Administered user and group accounts. This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and membership management.
• Hands on experience PowerShell scripting to migrate existing data for new 3rd party tool.
• Strong Administration skillset for Active Directory within Windows Servers creating and maintaining user accounts, managing group policies, DNS, etc.
• Experience providing resilient solutions for email infrastructures.
• Utilized Windows Azure to synchronize local password to domain for Office 365.
• Provided user support and troubleshooting of Active Directory environments.
• Working and Deployed with upgraded Microsoft Exchange 2013 to Office 365 Environment.
• Planned a Retention solution for Exchange server 2007/2013 and Backup for Enterprise Network and Active directory.
• Performed a multiple administrative task in ECP and administering the Users, SFB, Password, Exchange and Security Management.
• Implemented single-sign ON Authentication method with Office 365 and configured DirSync and ADFS for Active Directory Synchronization.
• Troubleshoot issues related to office 365 deployments, outlook and mobile clients.
• Migration from 2007 to 2013 as well 2013 to Office 365.
• Troubleshooting Experience with Outlook, Exchange server, ActiveSync and OWA.
• Migrating from Physical Server to Virtual Server.
• Expertise in creating user accounts, assign group rights, create Distribution Groups, Public Folders, maintain Windows folder security, create group policies etc.
• Maintaining virus protection, OS & service packs, general operations, and providing back-up and disaster recovery
• Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications
• Represented as an active member with Service-Now ticketing tool in resolving the issues as soon as possible and minimize the tickets count as different projects keep going on.
• Administered User and Group accounts. This includes user password resets, user creation and disabling, user/team group creation, and membership management
• Install and configure users with VPN access & remote access Experience with System Center Configuration Manager (SCCM).
• Experience in installation and configuration of MS SQL Server and experience working on different databases like SQL Server 2005, 2008, 2012.
• Configured DirSync and ADFS Servers for synchronization and single sign-on.
• Developed transition plans and managed migration projects across a variety of scenarios including on premise, Hybrid and hosted Exchange, and application upgrades. Including Active Directory Federated Services with Windows Server.
• System Administration experience including installation, administration, and maintenance of SharePoint 2013, 2010.

Environment: Office 365, IMAP, P2V Migration, VMware, Windows 2008/2012 server, Microsoft Exchange server 2007/2010/2013, Active Directory, DNS, SCCM, Outlook Anywhere, Lync 2010/2013 and Skype for Business.

Confidential, Tinley Park, IL

System Analyst

Responsibilities:

• Monitors critical applications during business hours as defined within the prevailing Service Level Agreement by performing health monitoring and maintenance activities to ensure service availability, integrity, and quality are upheld.
• Integration with Azure backup.
• Pre-migration test for user from Exchange 2013 to Office 365.
• Design and implement Azure AD, Azure AD Connector, AD FS, OCS to Lync 2010 and Exchange Migrations, Migration of Exchange servers, Migration to Office 365.
• Involving in configuring and managing virtual and physical infrastructure in cloud and ON premises on windows server, Active directory, Microsoft Azure. Ability to implement and deploy Azure offerings including both the IaaS and PaaS offering.
• Responsible in successful migration of the Microsoft Exchange 2010 environment to an Exchange 2013 scenario, provided support and administration and complete documentation.
• Installed and the managed the active directory, Created the GPO’s based on the requirements and placed them as OU.
• PowerShell Scripts to automate migration steps.
• Maintained organization of new and removed Active Directory users created by Exchange.
• Support in responsible for the Active Directory (AD), GPO, Domain Users, Users and groups and given appropriate permissions, shares and privilege to access to LAN and Domain Environment.
• Setting up Outlook Anywhere for the environment and perform databases maintenance using essential tools.
• Experience in deploying virtual servers using VMware’s ESX/ESXi platforms.
• Establish high availability using techniques such as continuous replication, recovery storage groups, network load balancing, single copy clustering, and similar techniques.
• Manage recipient objects, including migrating recipients from previous versions of Exchange server to Exchange server 2010/2013.
• Performed administration tasks, including modifying the Active Directory, server and database maintenance, deletion, creating Notes ID's, password resets and client configuration.
• Administered daily tasks both for the on premise and the cloud environment using PowerShell.
• Handled administrative tasks within Active Directory.
• Responsible for account claim problems, Password problems or any IDM related issues for the user and remedies.
• Involved in installing and configuring the IDM suite, connecting with LDAP directories and database, setting up and maintaining provisioning and reconciliation procedures with different trusted sources and target systems.
• Manages the authentication and authorization infrastructure in IDM.
• Integration and configuration of PeopleSoft systems, Active Directory, and Exchange related applications.
• Build IDM Directories and Environments with optimal role definitions.
• Added additional from End server ti increase availability for Lync.
• Added, deleted, modified user/group permissions and access in Active Directory.

Environment: Office 365, Exchange 2007/2010/2013, Skype for business, Lync 2010/2013, DAG, Outlook Anywhere, AD, GPOs, Azure AD Connect.