Systems Engineer Resume Washington, DC - Hire IT People

SUMMARY:

Provides analysis related to the design, development, and integration of hardware, software, man - machine interfaces and all system level requirements to provide an integrated IT solution.
Develops integrated system test requirement, strategies, devices and systems. Directs overall system level testing.
Success installing, supporting, and managing networks and computer systems that keep information flowing.
Strong knowledge and comfort with Microsoft-based server environments, as well with all peripheral processes. Windows 2008 R2/2012 R2, Active Directory, Exchange, installs overall operating system.
Experience in implementing and maintaining network hardware and software, troubleshooting network problems, and ensuring network security, availability & performance standards.
Knowledgeable, thoughtful, and respecting leader who promotes employee satisfaction, implements forward-thinking, and exceeding standards.
Accomplished communicator, skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

TECHNICAL SKILLS:

Platforms: Windows 7, Windows 8, OS x v10.9, OS X v10.11, MAC

Tools: Remedy, Active Directory, CMAX, Cisco AnyConnect Secure Mobility Client, Remote Access, WaaS, ATS, ETP, E3, PICS, ELMO, JAAC escalation procedure, INSMenu, OCS, AADEX, CBPNET, CBPSecure, ACE portal, Champs, Bridges, CRM, Maxstar, Microsoft Office Suite

Hardware/Projects: IBM Mainframe servers, CISCO routers, CISCO switches, MVSS, RVSS, IFT, Boarder Wall Prototypes and Mock-ups, MDP.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Systems Engineer

Responsibilities:

Transforming needed operational capabilities into an integrated system design through concurrent consideration of all life cycle needs.
Integrating the technical efforts related to system and software development, manufacturing, verification, deployment, operations and support, disposal and user training for systems and their life cycle supporting products and services.
Developing credible and timely technical information to support the program management decision-making process.

Confidential, Washington, DC

Systems Engineer

Responsibilities:

Install LAN network components to ensure local area network security, track and renew licenses for software and equipment, monitor LAN performance, upgrade LAN network software and hardware, create network redundancy and backups to ensure continuity.
Delivered elite customer service through responsive interfacing, requirements gathering, problem assessment, prompt determination of corrective actions, and comprehensive follow-up.
Liaised with vendors to address escalated outages quickly.
Provided recommendation for users improving network performance tested and analyzed with routing network facility tools, quality assurance reviews, and evaluations.

Confidential

Analyst Tier 2 / ACE Support Team

Responsibilities:

Completed advanced troubleshooting and analysis methods, Remedy coverage.
Provided effective troubleshooting, researching, diagnosing, documenting, and resolving technical issues on Windows 7 and 8, OS X v10.9 and 10.11, tablets, MS Office suite, network connections, hardware and peripheral equipment.
Acted as Subject Matter Expert to Tier 1 analysts, reviewing orders, assisting in solving basic technical problems, and investigating escalated issues.

Confidential, East Lansing, MI

LAN Administration Analyst, Systems Engineer

Responsibilities:

Delivered internal customer troubleshooting service, including after-hours on-call support, on local servers and accounts, file and print servers, CHAMPS, BRIDGES, CRM, and MAXSTAR programs and applications.
Acted as Subject Matter Expert for senior management on special projects and installations.
Completed department reviews and application audits for Confidential .

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Systems Engineer Resume

Washington, DC

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