SUMMARY:

• Strong customer service orientation.
• Proven analytical and problem solving abilities
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Highly self - motivated and directed
• Skilled at working within a team-oriented, collaborative environment
• Detail oriented individual

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Systems Administrator, Senior - Team Lead

Responsibilities:

• Work on the TIS Converged Application Provisioning Team, as the Team Lead for the thousands of Windows builds and support them prior to the servers Go Live to Production
• Working to replace all the physical server builds and older OS versions across the company
• Assist internal departments with requests to build new VM servers for all environments/domains including Dev, Test, QA, Prod
• Building VM s mainly with Windows 2016, 2012, and some 2008 as exception builds.
• Of those servers we build standard Application servers, Citrix servers which are being replaced by VMware Horizon builds, Web / IIS servers, and SQL 2017, 2016, 2014, and 2012 Database servers as Standalone or AlwaysOn
• Review server build requests from the ServiceNow portal, approves or rejects accordingly
• Submits the builds into our vCenter Orchestrator UI, troubleshoots any issues within vCO or vRealize Orchestrator for the actual build process
• Completes any ancillary software installations either through BMC BladeLogic Server Automation Console or manual installs
• Support all servers, for maintenance requests, software installs, and reviews incidents open against the servers
• Work with WFA (Work Flow Automation) tool to create NAS. Work with creating encrypted NAS, at rest or in motion, along with replicated NAS across datacenters
• Ensure proper access has been granted in accordance with Confidential regulations across domains
• Work with the departments and vendors to install the various requested applications, and or troubleshoot issues
• Use BladeLogic to install pre - packaged software, also run PowerShell scripts for various automated tasks
• Work with other team members of the Projects and Provisioning Team to ensure task and tickets are handled within the proper SLA within ServiceNow
• Regularly work with other teams within Confidential for various issues or concerns. For example work with the Backup/Avamar team to troubleshoot Avamar related issues.
• Update documentation as needed
• Hold regular meetings to review any issues, and get feedback from the team
• Assist my manager with various administrative duties, and act as their delegate. For example: approve employee time cards, generating metric reports to speak to our progress, meet with potential new employees, train new employees, etc.

Confidential, Pittsburgh, PA

Citrix Consultant

Responsibilities:

• Manage Citrix Infrastructure, consisting of multiple Citrix farms of Xenapp 4.5, & Xenapp 6.5 versions, traversing across different domains. Containing over 100 Citrix servers, and individual file servers in cluster environments. Including several print/file server clusters with MSA & SAN attached storage devices
• Manage Citrix Web Interface access for both Internal & External Citrix access over secure VPN
• Participate in Change management infrastructure, which requires documentation extensive documentation, along with approvals from colleagues and supervisors
• Work within the change management timeframe windows for all changes
• Migration of Citrix Xenapp 4.5 to Xenapp 6.5 for multiple farms, with an estimate of over 10,000 end users
• Troubleshoot and resolve customer issues occurring within the Citrix environment within a timely manner to meet the proper SLA timeframe
• Work with mostly physical, and some virtual HP servers running Windows Server 2003, 2008, and testing with 2012

Confidential, Pittsburgh, PA

Citrix Consultant

Responsibilities:

• Maintain and support various Citrix Farm versions from XenApp 4.5 to XenApp 6.5, running on physical and virtual Windows 2000, 2003, 2008, and 2012
• Support and built multiple Web Interfaces to support internal and external mobile devices.Responsible to troubleshoot and support internal and external end user Citrix issues world - wide
• Lead and participate various projects including application installations, Citrix Farm upgrades and patching, server reduction and replacement
• Create documentation to be followed for future installations
• Work with the team to maintain outstanding customer service record

Confidential, Pittsburgh, PA

Network Administrator

Responsibilities:

• Coordinates with the IT team, business application and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives
• Manages communications (e - mail, instant messaging, etc.) and connection solutions, including workstation connectivity. LAN/WAN, (multiple cities nationwide)
• Manages end-user accounts, permissions, access rights and storage allocations
• Anticipates, mitigates, identifies, troubleshoots, resolves and escalates as appropriate hardware and software problems on servers, input/output fleet and workstations
• Supports application development teams throughout project life-cycles
• Conducts research on emerging products, services, protocols and standards
• Negotiates with vendors, outsourcers and contractors to secure software products and services
• Configure Windows 2000/2003/2008 Servers, Exchange Server 2003, XP, Vista, and Windows 7, also Apple/Mac s OS X Lion
• Work with Active Directory 2003/2008, Citrix Version 1.8 and XP, VERITAS Backup Exec, Symantec NAV/Ghost, Microsoft Office 2003/07/10, Virtual Machines/VMware/Hyper-V, IIS 6, SQL Server 2005/2008
• Aid in configuration of Cisco Routers and Switches, SonicWALL firewalls, and WatchGuard firewalls
• Independently supports 150 + users, across multiple office locations nationwide