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Customer Service Representative Resume

3.00/5 (Submit Your Rating)

Philadelphia, PA

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SUMMARY:

  • Recent business and technology graduate seeking an entry - level help desk support or junior network administrator role that would utilize my formal education, excellent customer service and organizational skills, dedicated work-ethic, and strong desire to learn/grow.

PROFESSIONAL EXPERIENCE:

Confidential - Philadelphia, PA

Customer Service Representative

  • Educated and assisted callers on issues regarding insurance products, policies and procedures, claims processing, or provider participation.
  • Resolved critical issues while multi-tasking in a fast-paced environment.
  • Prepared and forwarded requests to appropriate operating area and utilized follow-up tools.
  • Documented call summaries, tracked call trends, and maintained phone logs.

Confidential - Willow Grove, PA

In-Store Computer Repair Technician

  • Escalated and consulted with Senior Support staff
  • Mentored fellow Associates to develop their ability to explain and demonstrate more complex technology to customers.
  • Provided excellent customer service to both internal and external customers.
  • Identified, removed, and protected against malware
  • Working knowledge of desktop networking configuring and troubleshooting both wired and wireless
  • Proficient in performing break/fix, installations and upgrades

Confidential - Philadelphia, PA

Computer Repair Technician

  • Refurbished computers and placed in area classrooms within the nonprofit community

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