Network Operations Center Technician Resume

SKILLS:

Expert knowledge of Active Directory / Group Policy, Exchange, SharePoint, and Office products.
Expert knowledge of Windows - based systems, including: 95, 98, 2000, XP, 2003, Vista, 2008, 7, 8, 8.1, 10, and 2012, as well as Office 365.
Very strong knowledge of Linux-based systems, including RHEL / CentOS and Debian / Ubuntu.
Expert-level knowledge of managing and maintaining IBM Tivoli backup solutions.
Expert troubleshooting skills, covering both network / server hardware and software.
Strong knowledge of virtualization solutions, including VMWare, Hyper-V, XenServer, and OpenVZ.
Working knowledge of SQL, Internet Telephony, including on-site PBX and managed services.
High-adaptability, with the ability to learn and master new things quickly.

EXPERIENCE:

Network Operations Center Technician

Confidential

Responsibilities:

Responsible for taking calls from customers, handling critical issues, monitoring systems, creating and working tickets, and more for many diverse environments.
Technologies include, but are not limited to, Server 2003 - 2016, VMWare, Hyper-V, Exchange, Office 365, and more.
Top performer on the team for handling and closing critical tickets.
Average close rate of 470 tickets per month.
116 % open / close productivity rate, achieving 99.7% first response SLA for Critical tickets, and attaining 99.9% on the 48 hour resolution target for Critical tickets.
Developing procedures for remote installation of software on both Windows and Mac.

Network Control Center Engineer

Confidential

Responsibilities:

Responsible for configuring, maintaining, and deploying the servers needed for the core operations of Confidential of Science, Engineering, and Medicine.
Technology involved included Dell PowerEdge servers, IBM Tivoli enterprise backup, VMWare, and more.

Datacenter Technician

Confidential

Responsibilities:

Responsible for installing, configuring, and maintaining servers of all types, primarily Linux-based (Red Hat / CentOS, Ubuntu, etc.) as well as Windows and VMWare, and troubleshooting any problems the customer may encounter.
Extensive hardware troubleshooting was involved.
Also responsible for basic Cisco configuration and troubleshooting.

Systems Administrator

Confidential

Responsibilities:

Deployed and maintained Windows servers, desktops, and network hardware for a variety of clients ranging from small to medium-sized businesses.
Responsible for all aspects of network management, from desktop support to servers and logical and physical network design.
Responsible for architecting Group Policy to ensure optimal configuration network-wide.
Ensured clients were protected from data loss through use of both local and offsite backups.

Network Administrator

Confidential

Responsibilities:

Responsible for administering and maintaining medium to large networks (up to 200 hosts) ranging from Windows XP and Server 2003 to Windows 7 and Server 2008.
Designed and deployed Group Policy to ensure best use of very limited resources.