SUMMARY:

• Experienced in systems integration engineering with over nine years of experience in Information Technology.
• Highly skilled in troubleshooting Tier II and III issues.
• Extremely organized; detail oriented and has great multitasking skills.
• Excellent at Researching and testing products or technologies to fit the needs of our clients.
• Always looking for research and alternative solution for problems focused in reduce costs and improving automated tasks.
• Great focus on Standardization and Centralization. Microsoft Azure.
• Project Management experienced.
• Staff Management experienced.
• Office startups experienced.
• Proactive.
• SAS70 Certification Experience.
• Solutions deployment (Virtulization, Email, Hybrid solutions with O365)
• Unified communications (CCM, AVAYA, Lync, Skype)
• Datacenter design and implementation
• Server deployments (Software and hardware)
• Network OSI design.
• Scripting/automation (Bash, VBs, Powershell, batching)
• WDS, WSUS, and SCCM deployment and maintenance
• Routers, Switches, Firewalls, Network Design (CISCO, HP, Juniper, Palo Alto)
• Widows, Linux, MacOSX,

SKILLS & EXPERTISE:

• Active Directory Windows Server Requirements Analysis ITIL
• IT Management VMware
• IT Service Management Documentation Telecommunications Testing
• Business Intelligence ERP
• Business Analysis Solution Design Security
• Analysis Outsourcing
• Software Project Management SQL
• Integration Business Process Cloud Computing Visio Virtualization SQL Server Disaster Recovery Unix
• SAP
• Data Warehousing Windows
• Project Delivery Change Management Process Engineering Linux
• MS Project
• Business Process Improvement Program Management
• Team Leadership Server Architecture
• Database Administration Databases
• Oracle E - Business Suite Operating Systems
• SharePoint
• Software Documentation Networking
• Servers
• Microsoft Exchange Microsoft SQL Server Management

EXPERIENCE:

Independent Senior IT Consultant

Confidential

Responsibilities:

• Work next to Regional IT Director and Regional Project Manager to achieve their goals. Assisted in critical decisions/strategies.
• Member of the task force to help local IT Department to finish their project.
• Work with Four Season corporate PM to address the tasks and complete.
• Replace existing network structure with Cisco infrastructure.
• Datacenter build server rack, install and setup. Network equipment maintenance and rack.
• Install new network infrastructure at the location and its connectivity between all the different locations in the island.
• Data and power wiring
• Assist with the design of the new technology and its implementation
• Assist Four Seasons Directors, users and vendors on their needs related to infrastructure.
• Check all guest rooms as well with the main areas for any connectivity issue.
• Work along with vendors to assist on their request and solve any conflict between their solution and local network topology and security.
• Technology involved: Microsoft Servers, Active Directory, Dell Servers, Dell laptop/desktops, Cisco network, Oracle Opera, Oracle Micros POS, Airwatch, Ipad intelity. Hospitality IP TV.
• Project management
• Direct assist to IT Director and CIO
• Datacenter relocation, upgrade and maintenance.
• Airwatch depoloyment and maintenance
• Resort expansion, system setup for all new rooms
• Vendor relationship
• Network design and implementation.
• Four Seasons at Ko Olina
• Four Seasons at Manele Bay
• Four Seasons at Koele
• Four Seasons lounge at Honolulu Airport (HNL)
• PCL Construction certrified

Independent Senior IT Consultant - Local IT Manager

Confidential

Responsibilities:

• Started as Internal Systems and Network specialist to move the office to a new location.
• Became the highest reference for USA Office related to IT Systems and Confidential clients.
• Improved Confidential internal Systems and procedures.
• Purchases, quotes.
• Manage service contracts
• Design, Security, Support, Implementations, installation and solutions for Confidential clients.
• Work together with the HQ in Germany and other subsidiaries in Kuala Lumpur and Singapore. vCenter and Veeam implementation. 100% Windows Server company and HP/Cisco networking products.
• Microsoft Dynamics CRM Deployment/Troubleshoot/Administrator
• Deployment for new technologies internally and in client sites.
• Consultant for new technologies and solutions.
• Tintri Datastore Implementation.
• Systems: Windows 2008/2012, vCenter, ESXi, HP P2000, Open-E, Tintri, Netapp, Active Directory, Exchange 2013, Veeam, HP Blade Technology
• Ship IT infrastructure design/installation
• Setup Seatrade 2014/2015 convention stand at Miami Beach Convention Center. Managed service contracts and installed all IT equipment and setup properly for the show.
• Responsible for the Fidelio to Oracle transition in the US Offices.
• Projects: Bahamas Grand Celebration, Bimini Superfast, Royal Caribbean Cruise Lines, Holland America, Norwegian Cruise Lines.
• Opera System Installation/Troubleshoot
• Interface ifc8 Opera installation/troubleshoot
• Head engineer, PM for DRP/BCP solutions evaluation based on Microsoft Azure and Office 365.
• Design/implementation for hybrid Exchange 2013 and Office 365. Project didn't go production based on the new owners (Oracle) centralization solution.
• Skype for Business
• Microsoft Lync
• WDS, WSUS, and SCCM deployment and maintenance

Regional IT Systems Manager

Confidential

Responsibilities:

• Top reference as IT and support for Latin America (Argentina, Brazil, Colombia, Mexico and Miami) with a total of 200 employees.
• Designed and kick off for LATAM region IT infrastructure, focused on standardization and centralization solutions based on North America infrastructure.
• Defined standard procedures for support and infrastructure in Latin America.
• DRP manager. IT and facilities project manager according with business requests detecting goals and defined strategy.
• Evaluated any viability of any implementation: time, costs, and projects requirements. Project manager and follow up during execution, scope changes, budgeting and risks to keep all projects under IT standards.
• Developed standardization and centralization solutions.
• Virtualization.
• Help with support and service to NA (Toronto, Manhattan, San Antonio, Mountain View, Remote users). Up to 400 users.
• Windows Storage Server Administrator
• Windows Backup Server Administrator
• Windows Active Directory Administrator
• IBM Lotus Notes Administrator
• Telephony, Call Manager, Unity
• Assets Management
• Network Administrator (Project manager for Cisco solution at Sao Paulo and Buenos Aires deploy)
• Budgeting for the region, hardware and software purchases focused on centralize the region in NA offices with his standards.
• Evaluate best solutions for the region focused in North America solution or getting new solutions for both Latin America and North America (DRP, BCP, IP Tel, Server Clustering)
• Developed new support standards and procedures for all the Americas.
• Global referenced as Support solution from all offices around the world as they uses to reach me for any kind of support.
• Remote support solution and internal remote solutions.
• Developed ghost imaging using Confidential
• WDS, WSUS, and SCCM deployment and maintenance

Helpdesk & IT Support Manager

Confidential

Responsibilities:

• Manage Local Support Area to improve user support.
• Improved IT Systems performance with the IT Admins.
• Desktops, laptops, mobile, telephony and external provider budget manager.
• Assets Management.
• Research for new solutions.
• Active Directory, Windows Server, BES, Slingbox, AS/400, Netbackup and Citrix Administration.
• PBX Administration
• Project Manager for new solutions such as IT Telephony, Password Self-Service and CRM.
• Developed standardization and centralization solutions.
• Testing for new systems such as Exchange 2008, Windows Server 2008 and Windows 7 integration.
• Virtualization with Thinapps.
• BCP, DRP
• Office Upgrades (cabling, providers contract, advisor for the arquitect)
• Worked on a backup transmission for World Cup Soccer 2010
• About 400 employees in one building and more around the world in sports event, including Coral Gables.
• Developed ghost imaging using Confidential

IT Leader / IT Director Assistant

Confidential

Responsibilities:

• Manage IT systems and Local Support specialists in Argentina.
• Security systems manager (computers and building).
• Work with Atlanta, GA team.
• Server, networking and IP Tel administration.
• Research for new solutions.
• Project Management for new euHReka deployment for clients, a SAP-HR customized .
• Kickoff for AR Local Support Area and its standards.
• SAS70 Certification Manager.
• Budget management.
• Assets Management.
• External provider management.
• Virtualization with XenApp.
• IP Telephony project manager “Connecting all offices around the world” created plan to all Call Manager servers interact as a whole phone network.
• Traveled to the USA for meetings and new office movement to a new location.
• Datacenter rebuilt.
• Arinso S.T.A.R member (honor lists) because of new office startup.
• Standardization and Centralization solutions.
• About 200 employees.
• Cisco Call Manager and Unity Administator
• Developed ghost imaging using Confidential

Local IT Support

Confidential

Responsibilities:

• Provide support for computer stations and users in Argentina.
• Active Directory Administration
• Hardware inventory.
• Network administration and VPN support
• PBX Support.
• Remote support.
• Developed ghost centralized solution.
• Worked on new offices layout and offices kickoffs setting up workstations and massive ghost cloning of about 200 computers at the same time.
• About 400 employees.

IT Support

Confidential

Responsibilities:

• Provide local and remote support for computer stations and users worldwide.
• Develop new ideas to improve support and systems stability.
• Virtualization.
• Started AR Support Area and global standardization.
• Systems Centralization.
• Project Manager for Outlook Mobile Access.
• User account manager for all systems available
• Active Directory Administrator.
• PC Recruiter Admin
• CISCO Call Manager and Unity Administrator