Operations Specialist - Technology Resume Tysons, VA - Hire IT People

TECHNICAL SKILLS:

Software: Active Directory, SQL, Java, HTML, Microsoft Office, Microsoft Exchange, JIRA, PRTG

Networking: Switch, Firewall, Physical/Virtual Servers, Configure VPNs

Operating Systems: Windows Vista/7/8/10, Windows Server 2003/2008/2012 , Small Business Server, IOS

PROFESSIONAL EXPERIENCE:

Confidential, Tysons, VA

Operations Specialist - Technology

Responsibilities:

Investigate computer systems to identify potential attack vectors and work with team members to develop clear IT strategies that mitigate security vulnerabilities
Oversee projects to optimize the firm’s IT infrastructure; work on a project to control applications from being accessed or installed on 150+ computers via a program called CyberArk EPM; plan a project to help users securely store their usernames and passwords in a centralized safe area through a password manager called LastPass
Utilize JIRA to track and delegate projects; propose test strategies for stakeholders to optimize risk management and controls specific to IT
Organize a project to upgrade 75+ computers from Windows 7 to Windows 10; ensure that all internal applications were compatible with the Windows 10 operating system; train users on the new features that Windows 10 provide to optimize their efficiencies
Develop a system to perform routine inventories of technology systems such as software, infrastructure-inventory, and scripted jobs; enabling our accounting team to automate and manage the fixed asset's lifecycle - from acquisitions to disposals
Conduct training workshops for staff on new applications and devices; present new ideas to leadership in order to get proper funding for the projects

Confidential, Bethesda, MD

IT Specialist

Responsibilities:

Provided IT support and network security for 60+ organizations in the Washington metropolitan area; prepared patch management strategies to help clients handle upgrades to their software applications and technologies more efficiently
Created group policy objects (GPOs) for numerous client organizations to provide centralized management and to secure user’s computers from infiltration and data breaches
Utilized the Office 365 Admin Center’s advanced capabilities to protect client information from data loss; managed the anti-malware and anti-spam filtering to protect mailboxes from phishing attacks and other email threats
Monitored 100+ network devices through network-monitoring software; resolved issues regarding firewalls not being able to communicate with internal networks; investigated network ports to verify if they are working properly; assisted network engineers to configure new firewalls if a replacement was necessary