CAREER SUMMARY:

IT Professional with over 15 years of experience supporting Windows, Windows Servers, Active Directory, System Administration, Application Analyst, Cyber Security/Resiliency and VM support in the industry. Strengths include but not limited to, attention to detail, customer service, oral communication, problem - solving, conflict resolution, time management, leading and motivating teams. Ability to adapt well to a changing environment, develop improved methods, and producing quality work while maintaining deadlines.

TECHNICAL SKILLS:

HARDWARE SKILLS: Dell Equipment Desktops and Laptops IBM Compatible Personal Computers Blackberry PDAs WAP s Peripheral Equipment and Installation CAC/PKI Email Encryption Supporting Hardware (backup tapes, hard drives, network interface cards, etc.)

COMPUTER SKILLS: Windows OS (WIN7, 8, 2010) MS Office Suite ( ) Workgroup Administration (USAF) Microsoft SQL Management Studio

PROFESSIONAL EXPERIENCE:

Confidential, Hyattsville, MD

Systems Administrator (Lead)

Responsibilities:

• Serve as team lead and client’s main point of contact
• Perform daily system monitoring, verifying the integrity and availability of virtual servers, server resources, systems, and key processes
• Apply enterprise security frameworks and capabilities, such as FISMA, NIST SP rev 4, etc. towards existing Agency initiatives
• Prepare briefing and meeting materials and data call responses
• Interface with clients and end users to Translate security control families into layman language for small businesses who do not have IT or security professionals on staff daily for the purpose of incident, problem, and change management
• Create cybersecurity toolkit/deliverables to aid in the implementation of project tasks
• Perform periodic performance reporting to support system capacity planning.
• Work in a team environment with other Systems Administrators to provide overall operations and maintenance for all MV OCC environments.
• Apply systems and security patches to all workstations and servers in accordance with established policies and procedures.
• Utilize remote desktop tools to troubleshoot escalated incidents and to deploy and remove local applications.
• Manage updates to hardware and software to maintain currency as well as the overall data center administration requirements.
• Review directory service logs by auditing the web/application/database.
• Monitor system capacity - storage, memory, and CPU Test; install and report status of patches and hot fixes.
• Support the preparation and development of technical documentation to include, but not be limited to: instructions, guidelines, policies, and procedures
• Review and analyze cybersecurity policies
• Assist with gathering, analysis, and reporting of data to organizational, management, and executive-level governance organizations
• Administrative experience in Windows Server 2003/2008/2012.
• Demonstrate understanding of name resolution (DNS, WINS).
• Demonstrate and provide system administration to multiple Citrix virtual applications and VMware vSphere
• Provide system administration to SQL Server 2008 R2/2012, MS SQL backups and restores

Confidential, Washington, DC

Systems Administrator (Lead)

Responsibilities:

• Managed all IT needs for 911 & 311 Call Center (Dispatchers & Call takers for Confidential ).
• Managed Security Patching, Windows Updates, McAfee scans, and updates of Systems.
• Managed DNS/DHCP issues in active production environments
• Provided Tier III/other support per request from various constituencies; investigated and troubleshoot issues.
• Administered Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 350 users.
• Performed daily backup operations, ensuring all required file systems and server data are successfully backed up to the appropriate media, recovery tapes or disks; sent recycled media to off-sites as necessary.
• Performed regular file archival and purge as necessary.
• Created, changed, and deleted user accounts per request.
• Repaired and recovered hardware or system software failures.
• Applied OS patches and Server upgrades on a regular basis; configured new services and upgraded administrative tools and utilities.
• Upgraded and configured system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
• Performed periodic performance reporting to support capacity planning.
• Performed ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Assisted with Migrating to Windows 2003 Server/Exchange 2003 Server with mobile Integration Services

Confidential

Senior Systems Analyst (Team Lead)

Responsibilities:

• Configured and maintained Active Directory 2008 environment which supports over 18,000 user accounts.
• Maintained over 12,000 mailboxes in an Exchange 2007 environment.
• Migrated Air Force users and organizational mailboxes to DISA Enterprise email.
• Experienced in a Microsoft Windows Server Active Directory environments, understanding services as DHCP, DNS, Active Directory, Group Policy, and NTFS permissions.
• Maintained all systems relative to supporting the overall Confidential mission including SharePoint administration, Server Monitoring, Anti-virus management, Blackberry Server maintenance, IP Address management, Active Directory Management, and a host of servers supporting specialized applications used by Air Force ( Confidential ) customer.
• Monitored system capacity - storage, memory, and CPU; Test, install, and report status of patches and hot fixes.
• Configured, installed, and maintained hardware/software equipment including routers, switches, and network appliances and upgraded operating systems of 300 workstations at 5 locations.
• Developed procedures, programs, and documentation for backup and restoration of host operating systems and host-based applications.
• Performed routine Security Patching of Systems relative to the Air Force ( Confidential ) network.

Confidential, Rockville, MD

Senior Technical Support Specialist

Responsibilities:

• Served as the multi-tier point of contact for researching, diagnosing, documenting and resolving server, network, database and work station issues.
• Served as a Domain Administrator.
• Provided technical support to over 300 users, V.I.P., and Super V.I.P.'s.
• Managed and performed special technical projects including software installs and hardware upgrades with short dead lines.
• Managed network drive access and user account access via Active Directory (AD).
• Setup and provided technical support during office moves and migrations.
• Created OU's and Groups in Active Directory as well as grant permissions and rights.
• Configured and troubleshoot PC, network printers, air cards, and mobile devices.
• Performed Secondary SharePoint Administrative duties.
• Performed Windows updates and Backups along with MacAfee Security patches as-needed on various servers.
• Created technical documentation to be used for future troubleshooting and operational use.
• LAN closet access to verify connectivity to switches.
• Imaged PC's via Ghost Cast server.
• Added pc's to their proper domain.

Confidential, Annapolis Junction, MD

Senior Technical Support Specialist

Responsibilities:

• Served as a Domain Administrator.
• Provided technical support for over 2000 Confidential employees including V.I.P. and Super V.I.P.'s.
• Managed and performed special technical projects including software installs and hardware upgrades with short dead lines.
• Managed network drive access and user account access via active directory.
• Setup and provided technical support at offsite conferences.
• Configured, installed, and troubleshot Cisco VPN software and Credant encryption software.
• Created OU's and Groups in Active Directory as well as grant permissions and rights.
• Configured and troubleshoot pc, network printers, air cards, and Confidential issued Blackberry devices.
• LAN closet access to verify connectivity to the switch.
• Created technical documentation to be used for future troubleshooting and operational use.
• Imaged pc's via Ghost Cast server.
• Added pc's to their proper domain.
• Imaged pc's for special projects using Ghost Cast.

Confidential, North Bethesda, MD

Tier II Computer Helpdesk Analyst

Responsibilities:

• Diagnosed, troubleshoot, and resolved networking connectivity issues, received from telephone, electronic mail, and/or walk-in requests from customers.
• Used microcomputer software to troubleshoot system issues; administered software and patched upgrades.
• Used Active Directory for Creation/Maintenance of user accounts, renaming workstations, and resetting passwords.
• Provided one-on-one desk side for customers requiring assistance on standard software applications and/or IT equipment.
• Setup, installed, configured, and troubleshoot hardware and software devices for over 1000 users.

Confidential, Arlington, VA

Test Bed Engineer

Responsibilities:

• Served as a Team Lead of a 5 person Test Team that services over 2000 customers using hardware, and software support.
• Tested software prior to distributing to customers to help identify security, completeness, correctness, and quality of developed computer software.
• Evaluated software performance with a group of testers to distinguish software faults and failures and meet the software expectations of the user.
• Evaluated hardware, firmware, peripherals, software packages, etc., for use by staff and provided recommendations to accomplish the desired objective; installed, configured and maintained network communications hardware.
• Used remedy as the primary ticket system for retrieving test request; tested any piece of hardware, or software applications for the IMCEN (Information Management Center) portion of the U.S. Confidential .
• Utilized Confidential to image computer workstations before testing materials to be implemented into the IMCEN software library.
• Used Active Directory to rename computers after re-imaging, added them back to the proper domain.
• Worked extensively with classified Confidential hardware, software, and network related issues.

Confidential, Arlington, VA

Tier II Computer Helpdesk Analyst

Responsibilities:

• Setup, installed, configured and troubleshoot hardware and software devices such as CAC and Blackberry for over 2000+ end users and corporate installers.
• Performed hardware/software testing and installation; perform network and desktop based detection of viruses to counter/eliminate/control.
• Detected, contained, and eliminated suspicious malware and spyware infestations; provided limited one-on-one desk side for customers requiring assistance on standard software applications and/or IT equipment.
• Troubleshoot, diagnosed and resolved networking connectivity issues that were received from telephone, electronic mail, and/or walk-in requests from customers.
• Used microcomputer software to troubleshoot system issues; administered software and patched upgrades.
• Utilized Confidential to image computer workstations.
• Used Active Directory for creating user profiles, renaming workstations, and resetting passwords.
• Performed inventory and asset management duties for the organization.
• Provided limited one-on-one desk side for customers requiring assistance on standard software applications and/or IT equipment.
• Provided general technical support for all dial in/remote access systems and other remote systems.
• Connected Microsoft Outlook Clients to MS Exchange Server through user profiles.

Confidential, Andrews AFB, MD

Information Management Specialist

Responsibilities:

• Managed and Provide administrative and desktop support for the 459 MSS orderly room that managed the processing of pay for unit reservist.
• Administered multi-server Windows NT LAN, 100+ workstations 100+ end-users.
• Recommended, evaluated and purchased IT assets (servers, pc’s, laptops, other computer hardware and software); maintained inventory of IT assets and purchased software licensing and tracked licensing compliance.
• Designed and implemented multi-node network expansion.
• Administered and maintained Microsoft Exchange Server and user accounts.
• Maintained system tape backups and implemented disaster recovery plan.
• Served as Help Desk / End-user support for hardware, software and Windows operating systems, also maintained servers, PC’s, workstations and printers.
• Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades.