SUMMARY:

• Over fifteen years’ experience in information technology field specializing in Systems Engineer functions. Demonstrated the ability to successfully manage and maintain the stability of enterprise systems. Major strengths in problem solving, analytics and highly detailed oriented. Ability to work both independently and in team environment with little to no supervision. Ability to handle multiple projects and deadlines simultaneously including under fast - paced environment. Excellent proven records in customer service and supports.
• As a Federal Government contractor, serves as a System Engineer and Mcafee ePO Administrator for a large enterprise.
• Analyze, configure, and troubleshoot McAfee ePO policies for managed systems on production networks and provide system administrator support, operations, and maintenance of the client’s McAfee ePO servers.
• Installed, configured, and troubleshoot McAfee ePO server software, deploy applicable security products to client workstations and servers, and upgrade or update ePO’s modules and end-point products to meet IA baseline requirements.
• Provide technical feedback and expertise to government personnel on the ePO configurations, deployments, and engineering of networks to facilitate the proper implementation of the site’s McAfee ePO architecture.
• Provide weekly status to the site’s Information System Security Manager (ISSM) and report on metrics derived from the McAfee ePO and related point products and all managed nodes.
• Train Junior McAfee ePO administrators to enhance their skill levels.
• Implement security controls and hardening on various operating systems in accordance with IA Security Technical Implementation Guides (STIGS) and all ACAS findings.
• Run remediation scan via ACAS security center against managed target systems
• Coordinate and interface with a team of system administrators and network engineers to configured required security products, monitor potential impacts, and resolve all issues.
• Build new VMs or migrating physical machines to virtual VMware environment using P2V,
• Work with other systems, network, IA, storage engineers in mitigations relating to managed systems and applications issues and vulnerabilities.
• Serve as a SME for Host Base Security System(HBSS) or McAfee EPO for the Defense Health Agency (DHA) relating to product and deployments and enforced mandated policies where applicable.
• Implement and manage vCenter server technology to add redundancy to ESXi and virtual machines failover. Features such as High Availability (HA), Distributed Resource Scheduling (DRS), and vMotion were used through vCenter to prevent server’s downtime. Perform P2V and migration using VMware vCenter converter.
• Plan, coordinate and install Windows systems and VMware updates including hot fixes, security patches, and firmware during scheduled monthly maintenance.
• Participate rotational On-Call for ePO related issues.
• Participate in monthly Microsoft security patch updates and servers’ reboots.
• Scheduled off-hour for emergency maintenances

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Senior McAfee EPO Administrator

• Install, configure, update, and maintain Microsoft Windows servers for the Defense Health Agency (DHA). Functions as a Systems Engineer for Windows Operating Systems in a physical and virtual VMWare environment.
• Successfully upgraded McAfee ePO 4.5 to 4.6(in 2014) to 5.3 (in 2016) - and to 5.9 (in 2018)
• Managed, troubleshoot, and deployed McAfee Agent 5.x, McAfee VirusScan Enterprise 8.8, Host Intrusion Prevention 8.0, Data Loss Protection 10, Host IPS 8.x and firewall, and Policy Auditor.
• Work with network security team in deploying new firewall change requests.
• As part of the Systems Engineer and Compliance teams, worked with all tiers to ensure all systems receives updates with all McAfee security patches and end-point product updates.
• Primary function as McAfee ePO Administrator includes but not limited to:
• Scheduled or manual deployment of McAfee end point products to all managed systems and new machines
• Create and monitor all requested daily/weekly reports of systems compliances
• Configure HIPS firewall thru approved firewall change requests
• Ensure daily McAfee content and DAT updates are pulled and deployed to all nodes successfully
• Control external USB storage, block all cd or DVD - rom, and mobile devices thru McAfee DLP Policy Manager
• Ensure all infected and unclean machines are properly quarantined for further analysis
• Stay up to date of all approved McAfee extensions and end-point software packages
• Work on ENS 10.5.x extension and end-point packages and migrate all managed legacy products to ENS.
• Work and assists Junior McAfee ePO admins and provide one-on-one training
• Work with managers and assist with answering all McAfee related incoming questionnaires received from clients
• Replace failed hardware; work with vendors to isolate and resolve hardware problems.
• Address and rectify systems problems by working with Microsoft, McAfee, and other vendors as necessary to get problem(s) resolved as quickly as possible.
• Monitor server’s downtime using Solar Wind and take appropriate action to report and correct issues.
• Coordinate with Project Management, Security, and Asset Management, Customer Service, and Helpdesk teams as necessary for problem support and project management.
• Participate in new projects by working with network security, network and systems engineers to ensure all network traffics are configured accordingly, lock down all new systems
• Monitor faults, performance, and capacity issues; prepare remediation reports and documentation.
• Daily review and analysis of reports for network status and baseline performance, conduct periodic reports; research, identify, and analyze trends of utilization and errors. Use Remedy to document and track trouble tickets and its resolution, establish/recommend resolution strategies accordance with fault, performance, or capacity-related items.
• Maintain user and system account accuracy via MS Active Directory and EPO.
• Provide 24x7 support for MS Windows servers and environment, participate in rotating "on-call" schedule, and participate in monthly weekend maintenance - servers’ deployments and reboots
• Scheduled and deploy out of band change managements.
• Evaluate analytically and systematically issues of workflows and organization. Develop plans for appropriate corrective action.
• Function as a technical lead or supervise system engineers or others of equivalent, as needed.
• Ensure corresponding documentations are accurate and maintained.
• Conduct gap analysis, as needed. Provide results and recommendations to management for review.

Confidential, Fairfax, VA

Microsoft Windows System Engineer

• Served as System Administrators supporting private, State and Federal clients in Windows XP, Windows 7, 2000, 2003, and 2008 in a VMware vSphere ESX virtual and physical environments. Provided Active Directory support (create users and groups, applied/updated group policies). Applied basic scripting with Windows batch, VBasic. Analyzed and updated script content.
• Installed and managed Microsoft Windows Server platform, and managed service tools (e.g., WSUS, Blade Logic, Terminal Server).
• Deployed AIX and Sun Solaris systems and served as a backup Unix administrator for two years.
• Managed and administered McAfee Enterprise - EPO and all nodes.
• Provided workstation support (e.g., installing, imaging Windows 95, 98, XP, Vista, and Windows7). Ran diagnostic tool using PC-Diag to scan for hardware issues such as memory, hard disks, motherboards, network, CPU, and video. Scheduled automatic check disk to scan and recover files from bad sectors. Scheduled automatic disk defragment using third party software such as Disk Keeper 2011 to reduce OS and applications bottleneck. To help user workstations recover in case of a disaster, we used Acronis True Image One-click Protection tool to back up vital system data and Master Boot Record. Provided base OS image to deploy to new laptops or desktops. Troubleshoot Microsoft Outlook email issues. Backed-up user’s data profile and reinstalled corrupted email application.
• Served as member of a project team to help unboxed, rack, stack, and run cables for IBM, DELL, and HP Blades, installed and configured Microsoft Windows 32-bit and 64bit OS in our new data center.
• Worked with the project team to perform server P2P and P2V migration.
• Worked with DBAs, Network, and Application teams to write-up build books for project transitions or existing environments, and supported all current issues.
• Strong knowledge in Intel hardware platform which includes HP, DELL, and IBM blades systems.
• Provided monthly 24x7 rotational on call support among team members.
• Worked with vendors, when required, to troubleshoot hardware/software issues.
• Worked with DBAs, Storage, Network, and Test teams to troubleshoot application and OS bottlenecks.
• Configured console access through HP ILO, DELL-DRAC, and IBM Management.
• Provided upgrades of server firmware, systems bios, and hardware drivers update, when necessary.
• Installed systems management software to provide better monitoring on hardware components.
• Installed monthly Microsoft Windows security patches and application hot fixes through WSUS and BladeLogic (a third party patch deployment tool).
• Tracked and provided user supports through SharePoint and Remedy (Change Management tickets/process).
• Attended yearly Disaster Recovery Exercises at SunGard datacenter facility.
• Followed the OSI service manage guideline for enterprise hosting:
• OS and Product Software Upgrades
• OS and Product Software Patch Maintenance
• Server Security per SOW requirements
• 7x24x365 Break/Fix Support
• Standard Audit Support
• Server Build Book Documentation and updates.
• Incident Management per ITIL Standards
• Change Management per ITIL Standards
• Request Management per ITIL Standards
• Problem Management per ITIL Standards
• Standard Health Check Reporting

Confidential, Richmond, VA

Workstations Support Specialist

• Attained a comprehensive knowledge of installing and configuring Windows 95 and Windows NT workstations that resulted in reduced operational costs.
• Performed computer hardware and software upgrades for
• Administered and maintained over 300 workstations.
• Leveraged prior experience to migrate the network from Windows 3.x to Windows 95.
• Supported help desk with complex technical problems.

Confidential, Richmond, VA

Service Technician

• Gained an excellent comprehensive knowledge of computer hardware (motherboards, hard drives, disk drives, modems, sound cards, video cards, network cards, CD-ROMS, tape backup devices, printers, BIOS, processors, and RAM).
• Attended school full-time while working (including weekends) 20-30 hours a week.
• Reinforced good client relations by providing on-site client support.
• Built IBM compatible PCs using Intel and AMD CPUs.