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It Specialist Resume

Dallas, TX

TECHNICAL SKILLS:

Operating Systems (OS): Windows XP, Windows 2000, Windows 7, Windows 8, Windows 10, Windows Server 2008, Windows Server 2011, Windows Server 2012, Microsoft Exchange Server 2010, and Mac OS X.

Software: Microsoft Office 2007, Microsoft Office 2010, Microsoft 2013, Microsoft Office 2016, Active Directory & Security Groups, Outlook, Outlook Web Application (OWA), GPO, PowerShell, Vslogger Call Recorder, ESET Antivirus, VMware, RingCentral, Adobe Photoshop, eFax, sFax, UPS World Ship, Absolute Lojack, Ccleaner Cloud, TeamViewer, AxTraxNG, Skype for Business PSTN, Cisco Meraki Systems Manager Agent (MDM), TightVNC, +Rescue LogMeIn, Avaya IP Office, Momentum Mobility Softphone, and IBM MaaS 360 (MDM).

Cloud Applications: Office 365, Cisco Meraki Dashboard, AppRiver, Alarm.com, TeamViewer, Join Me, Ccleaner Cloud, Absolute Lojack, RingCentral, eFax, LSO, UPS World Ship, Virtual Fax, IBM MaaS 360 (MDM), IBM Kace Ticketing System, +Rescue LogMeIn, Runzheimer, Motus, Apple DEP, and Skype for Business PSTN.

Hardware: SIP Print, Allworx PBX/ Enterprise Phones system, Polycom Phones, Avaya PBX/ Enterprise Phones system, Barracuda Spam Filtering, Cisco Meraki Firewall, Cisco Meraki Switches, Dell & HP Switches, Cisco Meraki WAP’s, Datto, Security System and Access Control, Xerox Scanners, Kyocera Printers, Postage Machines, Zebra Thermal Printers, APC Battery Backups, Analog Fax Machines, Cisco ATA, Docking Stations, Voice Circuits (T1's), and Data Circuits.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

IT Specialist

  • Maintain, troubleshoot and fix any phone problems at Corporate headquarters, call center, and remote offices.
  • Knowledge and experience with end - user operating systems, including Windows 7 & 10 Professional.
  • Maintain & manage email security using Barracuda Cloud solution to protect against spam/malicious/phishing emails.
  • Communicate with the software development team about Tech Mobility\AX database issues.
  • Manage & maintain Runzheimer portal by adding sales representatives to have access to the Equo app.
  • Coordinate with HR Department to help users with Dayforce cloud base clock issues which is also access through the Okta portal.
  • Setup company cellphones for all Service Technicians, Service Dispatch, & Executives, including tracking and remote wipe capabilities using IBM MaaS 360 MDM solution.
  • Manage all Confidential AT&T and Verizon Wireless accounts and make sure all wireless user information is correct.
  • Collaborate and be a liaison with third-party vendors or businesses to complete project work needed to be done for the company.
  • Maintain and fix multi-function printers or copiers if any problems arise.
  • Utilize Remote Desktop Connection (RDC), TightVNC, TeamViewer, or +Rescue LogMeIn to remote into servers or workstations to troubleshoot remotely.
  • Manage employees in Active Directory (AD) on the Domain Controller (DC) with password resets, disabling account, and setup security groups.
  • Manage employees in Exchange 2010, adding distribution groups, and Exchange Mobile active sync.
  • Manage users in Office 365 and using Microsoft Exchange 2010 as an Active sync to upload setting changes to the cloud.
  • Utilize Kace ticketing system to keep track of all internal tickets and assigned them accordingly based of priority level.
  • Make guides for the IT department & Briggs Employees, add them to the IBM Kace knowledge base and internal Wiki for documentation.
  • Very diligent on completing tasks, tickets, and projects given to me from executives, employees, and vendor project managers.
  • Software installation, upgrading and configuration of phone related software’s.
  • Researched, troubleshoot, and repair computers, laptops, phones, headsets, OS and other related issues on user machines.
  • Provide help desk support for Corporate headquarters office, 35 remote sites, and 1,200 employees at Confidential .
  • Knowledge and experience running CAT cables, terminating them with modules, and threading\punching CAT cables into patch panels.
  • On call 7x24x365 for any IT related problems for all Confidential Employees.
  • Make company related trips to 35 branch offices for related projects that needed to be done within USA.
  • Make company related trips to 30 branch offices for phone related projects that needed to be done within USA.
  • Train employees and explain any new policy or system implementation that is being placed before it’s executed.
  • Knowledge and experience with end-user operating systems, including Windows 7 & 10.
  • Manage & maintain Runzheimer portal by adding sales representatives to have access to the Equo app.
  • Setup company cellphones for all Service Technicians, Service Dispatch, & Executives, including tracking and remote wipe capabilities using IBM MaaS 360 solution.
  • Manage all Confidential AT&T and Verizon Wireless accounts and make sure all wireless user information is correct.
  • Manage & maintain all Landlines, PRI’s, BTN’s, WTN’s, Long Distance, and International invoices and features.
  • Collaborate and be a liaison with outside vendors/companies to complete project work needed to be done for the company.

Confidential, Richardson, TX

Tier 2 IT Support

  • Maintain, troubleshoot and fix any problems atand remote offices.
  • Train employees and explain any new policy or system implementation that is being placed before it’s executed.
  • Knowledge and experience with end-user operating systems, including Windows XP, Windows 7-10, and Mac OS.
  • Implement and change IT procedures to maintain HIPPA compliance.
  • Setup company cellphones and tablets for warehouse drivers, Respiratory Therapists, & Executives including tracking and remote wipe capabilities using Cisco Meraki MDM and Absolute Lojack.
  • Collaborate and be a liaison with outside vendors/companies to complete project work needed to be done for the company.
  • Have experience setting a new branch office and adding it to the company VPN network.
  • Maintain and fix copiers if any problems arise.
  • Knowledge on how to use VMware Sphere Client to manage virtual servers, drives, and SCSI drives.
  • Utilize Remote Desktop Connection (RDC) or Team Viewer to remote into servers or workstations to troubleshoot remotely.
  • Setup a new Desktop Server using Windows 2012 R2 Standard to use Allworx View so Executives at can watch all calls live via web browser and generate call detail reports.
  • Setup, implemented, and maintained the Automatic Call Distribution System (ACD) with coordination with Customer Service Manager.
  • Adding and maintaining network infrastructure using Cisco Meraki Dashboard and maintain firewall group policy per workstation.
  • Manage three server backups onto Datto back up device, & schedule Allworx PBX’s VOIP settings to back up onto server network drive.
  • Knowledge on how to configure Allworx PBX’s, setup DID’s, SIP service, and adding company office VOIP phones to the PBX.
  • Experience on adding VOIP phones to a VOIP recording system using SIP Print.
  • Knowledge on configuring a software VOIP based recording system Vslogger into a dedicated computer to using CLI.
  • Manage employees in Active Directory (AD) and Microsoft Exchange2010 on Domain Controller.
  • Manage users in Office 365 and using Microsoft Exchange 2010 as an Active sync to upload settings changes to the cloud.
  • Add users into company Alarm and AxTrax NG Door Panel system.
  • Manage 27 security IP cameras that is connected through a NVR system on a different VLAN overseeing company grounds and know how to add more.
  • Utilize a ticketing system using Freshdesk.com to keep track of all internal tickets and assigned them accordingly based of priority level.
  • Very diligent on completing tasks, tickets, and projects given to me from Executives, employees, and vendor project managers.
  • Software installation, upgrading and configuration on all user machines.
  • Researched, troubleshoot, and repair computers, laptops, printers, scanners, headsets, OS and other related issues on user machines.
  • Provide help desk for main office\ all five remote offices, and employees that work from home.
  • Knowledge and experience running CAT cables, terminating them with modules, and threading\punching CAT cables into patch panels.
  • On call 7x24x365 for any IT related problems for all Apple Employees.
  • Use company vehicles to make trips to remote offices for any projects that needed to be done within Texas (Abilene, Houston, San Antonio, Temple, and Tyler).

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