Customer Service Representative Resume Arlington VA - Hire IT People

SUMMARY:

Career minded, seeking a position in Customer Service. Excellent communication and interpersonal skills, which enables me to interface with all levels of management, and with the public. I can work well under pressure and against deadlines. I am able to use logic and reasoning when identifying the strengths and weaknesses in alternative solutions, conclusions, or approaches to problems.

PROFESSIONAL EXPERIENCE:

Confidential, Arlington VA

Customer Service Representative

Working for the Student Exchange Visitor Program (SEVP), apart of the ICE Unit with Fed Govt, my responsibilities included answering & responding to inbound calls and/or multiple emails from stakeholders.
Assist School Officials with becoming SEVP Certified, and completing proper I - 20 and DS-2019’s for non immigrant students/interns/professionals wishing to attend school, take on a specific trade and/or work temporarily through obtaining only a J-1 M-1 or F-1 Visa.
Assist stakeholders with maneuvering through the Sevis internet based System, and maintaining accurate & current information on non immigrant students.
Assisted students with general questions regarding their record status, paying I-901 fees, and visa questions.
Utilize Customer Relationship Management (CRM) software for recording and tracking tickets.
Resolve all help desk tickets within a 24-hour period, or escalate ticket to the appropriate capital SME for resolution.
Working with Customs and Border Patrol, Dept of State & other departments of the Federal Govt. to resolve specific issues with key stakeholders, and/or J, F or M Visa holders.

Confidential, Washington DC

Customer Service Representative

My duties were to assist consumers with applications, eligibility requirements & program questions; transferring calls to other Call Center units as needed.
Enrolling individuals into qualified health plans, & resolving issues related to the enrollment. Also, Informing and educating consumers about the Exchange.

Confidential, Falls Church, VA

Tier II Help Desk CSR

I worked with IT vendors on a daily basis to research, escalate, resolve and provide feedback on system and application issues for Agents & Brokers trying to sell insurance on the Health Exchange.
This required me to work with users in multiple systems daily, conducting password resets, networking and connectivity issues, and potential security issues.

Confidential, Bethesda, MD

Customer Service Rep

My duties were to answer multiple phone calls throughout the day & conduct telephone surveys. I'd set up interviews with our customers to attend our frequent market research studies.
Also I'd perform light office work procedures such as, filing, faxing, scanning & copying.

TECHNICAL SKILLS

Public Trust (Issued: 04/2014). Windows XP, Excel, Remedy 7.6, Microsoft Word, Microsoft Office, Dynamics CRM, PowerPoint & Outlook. Knowledge in using virtual machine, VPN, and card reader.

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Customer Service Representative Resume

Arlington, VA

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