We provide IT Staff Augmentation Services!

Manager Systems Administration Resume

Washington, DC

SUMMARY:

  • Dynamic IT Manager and Engineer with proven experience supporting and optimizing the performance of critical IT systems. Recognized by senior management for providing outstanding service - oriented support while successfully leading high-profile projects. Demonstrated knowledge and skills include hardware and software deployments; virtual and cloud server installations, configurations, troubleshooting, and maintenance. Exceptional communication skills, interfacing with internal staff, customers, and executive leadership. Focused on technology as a means to drive the business forward.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2019, 2016, 2012, 2008 R2, 2003, 200, Windows 10, 8.1, 7, Vista, XP, Unix-Based Systems (Mac, Linux) RedHat 7, 6, 5, CentOS 7, 6, 5, Ubuntu 18.04, 16.10, 14, 12, Google OS

Software: MS Office (all), Office 365, Office 365 Hybrid, Skype For Business Server 2015, Skype For Business Online, Lync 2010, Microsoft Teams, COTS (BullHorn, SalesForce, PeopleSoft), Google Apps for Work, OneLogin (SSO), Active Directory, Exchange, DNS, DHCP, IIS, ESXi 5.0, 5.5, 6.0, 6.5, 6.7 vSphere 5.0, 5.5, 6.0, 6.5, 6.7 VMware, Horizon View 6.0, Hyper-V, Amazon Web Services(VPC, EC2, EBS, S3 Glacier, Route 53, EIP, CloudWatch, Lambda, etc) Avamar Backup, Veeam Backup, Zerto, Cloudberry, Putty, Cisco Jabber, SQL Server 2016, 2014, 2012, 2008 R2, 2005, IIS 6.0, 7.0, 7.5, 8.0, 8.5, 10, Intune, Microsoft VPN, Cisco VPN, WSUS, LanSweeper, SolarWinds, PRTG, New Relic, Alert Logic, Certificate Authority PKI, HP Lefthand SANs, Synology SANs, Fusion SANs. HP Virtual Connect, HP Configuration Manager (Blade Chassis) HP CMC, SYSLOG, Visix, RoomView, Crestron, Lenel OnGuard, Desktop Alert, PDQ Deploy and Inventory, AADSYNC, O365 Admin Console, SharePoint Online, OneDrive

Languages: Java, C, JavaScript, HTML, CSS, PowerShell, DOS, bash, Python

Networks: Cisco VPN, Routers/Switches(Cisco), TCP/IP, Security

Security: SSH, SSL, Digital Certificates, Anti-Virus Tools (Norton, Cylance, Symantec, Kaspersky), Wireshark, nMap, Firewall Tools, IDS (Snort, Alert Logic) Varonis, Mimecast, Occularis

EXPERIENCE

Confidential - Washington, DC

Manager Systems Administration

  • Successfully mentored, developed and supervised support team to increase visibility, communication and teamwork while also greatly improving overall customer service.
  • Re-engineered 75% of IT support processes to provide a better work flow and more efficient use of time for the team overall.
  • Created New Hire Welcome Packets for all new employees, giving new users a step by step guide on how to use their new computer and software at USIP greatly reducing onboarding time and all scheduling conflicts, free more time for one on one user interaction with the help desk.
  • Managed and monitored all the day-to-day operations of system resources for USIP’s enterprise network.
  • Configured and deployed multiple monitoring suites for servers and laptops, to password resets and security.
  • Configured a monitoring dashboard that displays all data on a single TV screen that is located in the help desk office to allow constant monitoring of all systems.
  • Reviewed all USIP IT Systems, made recommendations for replacement upgrades and architected full deployment/upgrade plans for each system.
  • Rebuilt multiple failing systems including but not limited to; a domain controller, DHCP server, Microsoft Advanced Threat Analytics server, inventory server, multiple monitoring servers using PRTG, Veeam Backup Server.
  • Upgraded multiple IT systems including but not limited to; Windows Update patching for all windows servers, Visix upgrade, RoomView upgrade, Emergency Notification System upgrade, Ticketing System upgrade, ESXi patches, NSX update and patches.
  • Troubleshooted critical outages, determined root cause and made changes to mitigate problems, writing full RCA’s and sending to all affected parties.
  • Supported the IS Director and Deputy Director in daily business operations.
  • Built a new script to scan all USIP mailboxes for phishing attacks and purge them from the system increasing current capabilities from 1000 total emails purged, to over 1,000,000, included detailed logging for each action.
  • Supported the A/V team and acted as back-up A/V technician when needed, cross training in multiple areas.
  • Rebuilt USIP server backup schedule to allow more efficient use of resources, reducing the time to back-up all systems by 75%.
  • Created secondary backup solutions to provide additional redundancy and presented multiple options for off-site backups for DR including AWS DR options at little to no extra cost.
  • Rebuilt the COOP plan to provide the team with a more straight forward deployment model greatly reducing time of deployment and overall team effectiveness in emergency response high stress situations.
  • Designed and configured refresh of all USIP Security terminals, identifying the true software bottleneck in the system and making recommendations to senior security management on how to solve all issues.
  • Successfully migrated data from on premise file shares to SharePoint Online, training all applicable employees.
  • Communicated and documented technological solutions including How To Documents for the helpdesk, staff and any administrator that follows, step by step deployment and configuration plans and also root cause analysis for any system outages.
  • Designed, built, maintained and monitored all server deployments on-site and in the cloud
  • Managed all aspects of a multi-site Active Directory forest.
  • Managed and built solutions in Office 365 including but not limited to; password writeback, Intune deployments, SharePoint migrations, PowerBI, and Microsoft Flow.
  • Administered and maintained a hybrid environment of Windows and Linux servers, ESXi, and Hyper-V hypervisors.
  • Designed and built plan for the migration path to upgrade all virtual systems to ESXi 6.7.
  • Architected plan to use older equipment to build out a test and/or staging environment to mirror production and allow for testing of upgrades/patches before applying to production systems, reducing downtime and barrier to upgrade, while increasing security and software features.
  • Designed and configured multiple VMware server templates, reducing server deployment time by 80%.
  • Rebuilt and configured imaging server and set up new and old images to use Windows 10 1803.
  • Increased users’ ability to reset passwords by creating script that sends out multiple email reminders and by also enabling users to reset their passwords in multiple ways if locked out.
  • Performed AD cleanup to scrub clean old data from records and also updating new or modified data
  • Managed all USIP anti-virus solutions including Webroot, producing daily reports of all logged data and actions needed.
  • Hardened the Exchange email spam filter and gave users a way to flag spam safely, setting up additional transport rules to also protect the organization.
  • Monitored and took action on daily reports of multiple vulnerability scanning systems.
  • Built, configured, and maintained an IT security system to monitor and audit all Office 365 SharePoint sites and OneDrive.
  • Constantly monitored IT news/vendor forums and RSS feeds for any breaking IT or Security news related to our systems and promptly notified all team members of potential risks to mitigate any future outages.
  • Designed and configured new retention policies for all user and Office 365 data, allowing greater auditing while also providing teams with immediate access to data from users who have left the organization.
  • Provided Tier III support and was an escalation point for help desk issues.
  • Oversaw all helpdesk and system administration projects to ensure teams were allocating enough time to exceed all goals.
  • Worked with the Conf. Meetings and Events team to ensure the highest level of support was given to all hosted and 3rd party events.
  • Provided desk side assistance to all levels of staff, providing a one on one customer experience.
  • Kept detailed records for quarterly inventory reporting including licensing management.
  • Maintained a very flexible schedule making myself available at any time 24/7/365.

Confidential - Washington, DC

Lead Technologist

  • Successfully turned around a failing modernization project and got the project back on schedule and under budget.
  • Worked closely with Program and Project Managers to identify points of improvement and provided ways of streamlining current workloads.
  • Worked on multiple projects as infrastructure subject matter expert.
  • Worked in a consultative manner providing administrative and management support to multiple teams from Middleware and Database to Cloud and Security.
  • Successfully coordinated multiple teams in a silo mindset to work as a cohesive unit, reducing migration turnaround and improving SLA response times to within agreed thresholds.
  • Bridged gap between the business side of the organization and IT support teams, improving communication, response time and building trust between the two organizations.
  • Introduced project documentation to greatly reduce project information gathering sessions and provided a clear picture for continued technical support. Reducing workload on engineers and streamlining project tasks.
  • Introduced additional documentation and processes to streamline migration cutovers that led to a cutover success rate of 100%.
  • Worked with business liaisons, application owners, developers, and QA’s to improve test cases and ensure complete end to end testing for each environment was completed successfully before moving to production deployments.
  • Successfully worked and coordinated with third party vendors to migrate third party applications to newer infrastructure.
  • Used specialized skillset experience with migration from Legacy applications/data to the cloud to help provide constructive feedback to reduce level of effort and improve project turnaround times.
  • Worked with support teams to better leverage change management by anticipating future changes, reducing project time wasted on CM cycles.

Confidential - Vienna, VA

Lead Systems Engineer

  • Designed, built, maintained and monitored all customer deployments on-site and in the cloud, including 200+ Instances and 25 VPC’s in AWS.
  • Secured, built, maintained and monitored all internal infrastructure including 4 data centers and around 300+ servers.
  • Maintained vSphere and ESXi 5.0, 5.5 and 6.0 environments
  • Upgraded vSphere and ESXi from 5.0 to 5.5, also upgraded a vSphere and ESXi from 5.5 environment to 6.0 with no outages.
  • Migrated 75+ servers from physical to virtual machines.
  • Built new two-tier PKI Certificate Authority for SHA256 compatibility, including an air gapped Root CA and complete migration with no outages.
  • Configured and deployed HP BladeSystem c7000 Enclosures with 3 Network Raid-10 HP Lefthand P4500 Clusters
  • Configured and deployed HP BladeSystem c3000 Enclosure with 3 Raid-5 HP p2000 SAN’s.
  • Created PowerShell and bash scripts to automate configuration and other day to day admin task.
  • Configured all Linux servers to join Windows Active Directory domain in order to centrally manage all computers and servers.
  • Designed, configured and deployed PRTG, New Relic, and Cloudwatch, Alert Logic for internal, customer, and cloud deployments.
  • Decommissioned 2 data centers, wiped all the gear and reconfigured for Dev, QA teams. Gear including HP BladeSystem c7000 Enclosure and multiple HP DL360, StorageWorks p2000 SAN’s, Various Cisco routers, switches, and firewalls.
  • Designed, tested and deployed multiple security policies for various customers and all internal systems.
  • Reviewed all customer security inquiries including customer security audits and took all necessary remediation steps for both systems and infrastructure when required.
  • Used Zerto to migrate entire data center to a hosted platform with no outages.
  • Built new WSUS servers and automation scripts for internal uses as well as for customers both on-site and in the cloud.
  • Built multiple CentOS/RedHat Update repositories for each domain and multiple customer sites to prevent connectivity issues with 3 tier architecture.
  • Rebuilt Active Directory in three different domains including DNS, DHCP, increasing the domain functional level and migrating all FSMO roles without outages.
  • Maintained customer and internal access to SFTP using SHA2 2048 bit key pairs.
  • Built new servers for IIS, PRTG, Kaspersky Anti-virus, Wiki, Jenkins, and SQL and more.
  • Redesigned and implemented new NTP policy across two different domains.
  • Configured and maintained multiple SYSLOG servers for real-time streams to customers
  • Led migration with Microsoft to Office 365 for all internal employees using a hybrid mode approach.
  • Managed teams in both Systems Administration/Maintenance and Systems Engineering project environments.
  • Worked with Microsoft to migrate company from Lync 2010 to Skype for Business 2015
  • Created scripts to safely shutdown datacenter if battery backups dropped below 15%
  • Deployed backups on all AWS instances across 25 VPC’s.
  • Configured and deployed Veeam backup in two different domains including secondary backup locations for DR and migrating all backups off the old Backup Exec servers.
  • Coordinated system development tasks to include design, integration and formal testing.
  • Scheduled, monitored and maintained all backup jobs internally, in AWS and on customer sites.
  • Worked with VMware, HP, and other various vendors to troubleshoot advanced issues from failing host, SANs and blade enclosure to advanced HA and DRS issues.
  • Created and maintained all VMware templates and AWS AMIs.
  • Linked OneLogin SSO with AWS to allow the use of MFA for all customer and internal VPCs.
  • Troubleshooted failing DFS configuration for company-wide file share, resynced and modified schedule to export to AWS for backup. Then migrated data to new high speed Synology storage system and redesigned company wide access and security.
  • Created and maintained all system security configurations, including Custom security templates, GPOs, firewalls, IDS systems, using latest CIS Benchmarks.
  • Created script to reset passwords for all local accounts to randomized 30 character passwords for each computer and server across 3 different domains centrally stored and encrypted upon creation.
  • Created and maintained programmatic and technical documentation to insure efficient planning and execution.
  • Managed and documented system configurations, company security policies and the security polices for each company product.

Confidential

Systems Administrator

  • Maintained and Administered the VMWare Horizon View virtual desktop environment.
  • Upgraded VMWare Horizon View 5.0 to Horizon View 6.0.1.
  • Administered and maintained 150 physical and virtual servers using VMWare VSphere 5.5.
  • Led Google Apps for Work Pilot and Migration project for internal employees. Rolled out a mixed implementation with Google as the backend system.
  • Administered SSO (OneLogin) for multiple applications including Google Apps, WebEx, SalesForce, and Office 365.
  • Configured dynamic print server to add and delete network printers based on user location.
  • Administered multiple Web-based applications such as, PeopleSoft, SalesForce, and Google Apps for Work.
  • Wrote PowerShell scripts to automate task, such as automated expiring password emails sent to users and server configurations.
  • Created and managed GPO’s for servers, computer and users.
  • Administered and configured Cerberus FTP.
  • Managed Windows Updates for servers and computers using WSUS.
  • Led migration to Office 365 for all internal employees.
  • Administered SCCM and created packages to push updates, applications and images.
  • Upgraded SCCM 2010 to SCCM 2012 R2.
  • Monitored network and systems for acceptable performance and created network monitoring reports and logs using SolarWinds and WireShark.
  • Maintained and configured back-ups using EMC Avamar.
  • Coordinated system development tasks to include design, integration and formal testing.
  • Created and maintained programmatic and technical documentation to insure efficient planning and execution.
  • Managed and documented system configurations.

Technical Support Engineer

Confidential
  • Supported the international delivery team as tier 1/ tier 2 support technician in all technical issues ranging from password resets and mobile device issues (iPhone, Android, Windows) to application and printer support.
  • Supported users during Exchange/Outlook migration from version .
  • Trained new employees on propriety and COTS applications (Maxhire, Bullhorn, Salesforce), and assisted them in any issues they encountered.
  • Gathered requirements for new custom PeopleSoft CRM.
  • Performed UAT and Regression testing on new PeopleSoft CRM including documenting issues and proposing solutions.
  • Team lead for DC helpdesk team.
  • Trained and mentored other team members.
  • Assist users with network and VPN issues and ensured connectivity.
  • First responder to any outages by monitoring and notifying proper vendor or engineer.
  • Monitor local and networked printers to insure they are operating correctly and accessible
  • Troubleshoot issues with MS Office Suite (2003, 2010) and MS Outlook (2003, 2010)
  • Administered and troubleshot network storage and local file issues.

Confidential - Collinsville, VA

Network Technician

  • Coordinated computer equipment configurations and deployments throughout the organization for administrators and teachers.
  • Installed new fiber and Cat5e runs from various switches to end user including crimping and polishing connectors.
  • Networked and reimaged multiple computer labs from scratch.
  • Monitored daily tickets within the school for new urgent trouble tickets.
  • Troubleshooting of hardware, software and networking of both computers and printers
  • Installed and configured wireless access points throughout entire school system.
  • Installed the new hardware, new software, customized applications on a per-user basis.
  • Ensured network connectivity and functionality.

Hire Now