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Senior Program Manager Resume

Clinton, MD

SUMMARY:

  • 18 years, Senior Project / Program Management (private, government contracting), ES mgmt.
  • Managed multimillion - dollar accounts >50M, provided savings >1M, customer satisfaction >98%
  • Dynamic and motivational leader of diverse individuals, groups and specialties
  • PMP PMBOK6 Certified, Knowledge/Exp. in FAR, EVM, CMMI, ITIL, SCRUM, AGILE, Life Cycles, Networks, Cyber, Biometrics, NIST SP 800 series, ISO/IEC 27000 series, DoDAF, JIRA, VersionOne
  • Last Security Clearance held: DoD; Secret (expired ~2010), Public Trust 2016
  • Work Pref.: DC Metro (open to southeast USA) / Available to travel
  • U.S. Citizen

PROFESSIONAL EXPERIENCE:

Senior Program Manager

Confidential, Clinton, MD

  • Founded government contracting company, providing government contract support to two major contracts, including; as the prime contractor National Institutes of Health (NIH) Training Center ($1.2M, 2 yrs.), and NIH Training Center for $2.4M over five years
  • Manage business development, preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract, contract negotiations, contract mods, cost, schedule, milestones, contract compliance, allocation of resources, and technical performance of company programs or sub-systems of programs
  • Managed business operations, business development, human resources tasking including payroll, recruiting, hiring, performance evaluations, accounts receivables/ accounts payable, and contract related tasking (bids, mods, performance reporting), liaison to clientele, monitor quality, and client-satisfaction goals and objectives
  • Establishes design concepts, criteria and engineering efforts for product research, development, integration and test; directs work of program employees in technical, manufacturing and administrative
  • Managed and directed the centralized/enterprise Customer Service support and help desk functions, delivery and inventory of enterprise desktop products, service support and restoration of enterprise IT systems and software; manage support (24/7) support for hardware/software installations on desktops, troubleshooting & maintenance, move / add / change (MAC) for Enterprise IT, remote push of software updates, patches, and security systems/software
  • Managed software development teams providing contract compliance with assurances of non-scope creep, accounting of risks, quality and client satisfaction. Utilizing SDLC with emphasize on Agile
  • Provide program management of contracts, processes, and personnel, including the following contracts: East River Family Strengthening Collaborative Washington, DC (ERFSC); Department of Interior (DOI) / Bureau of Land Management (BLM) Security Assessment; Department of Homeland Security (DHS) IV&V; District of Columbia Unified Command Center (DC UCC); District of Columbia City Wide Network (DCNET); Health and Human Services University (HHSU); National Institutes of Health Training Center (NIHTC), Department of Justice (DOJ) OSS; Department of Justice (DOJ) International Crime Investigative Training Assistance Program (ICITAP); United States Air Force (USAF) Strategic Command (STRATCOM); US Department of Agriculture (USDA); Department of Education (DOE)
  • Supervised six Project Managers responsible for initiation, planning, design, execution, monitoring, controlling / closure of projects; four Team Leads responsible client sites as SME’s supporting reoccurring tasks / planned activities, e.g., network/application integrations and development; oversee program employees in technical, manufacturing and administrative areas; manage projects operations; liaise between project management / planning, project team, and line management
  • Manage oversight of budgets (per contract) ranging between $100K and $10M, for an average of $20M annually; Responsible for cost documentation, schedule (work, tasks, and contract deliverables), and technical and contract performance
  • Conduct proposal process from contract identification, contract negotiations / modifications (mods), to requests for bid (RFB), requests for quote (RFQ), IDIQ and presentations resulting in four wins of six, for $4M in contract wins; coordinate proposals, business plans, proposal work statements / specifications, research / identify comparable contractors and/or teaming partners for proposals, develop / design operating budgets / financial terms / conditions of contract as proposal manager
  • Manage centralized/enterprise customer service, system support, and help-desk contracts; establish contract milestones, monitors master plans and schedules, identify program problems and solutions, allocate resources, perform contract modification notices and negotiations; supervise program activities, leading program client review sessions to discuss costs, schedules, and technical performance quarterly; oversight of contract corrective actions or meet with high risk clients for compliance specifications
  • Ensure and quality assure (QA) planning, budgeting, staffing, performance, and reporting of company / contract data to report on business operations; responsible for performance goals metrics for weekly-annual reports for contract compliance
  • Perform business development, consult on proposals, and document processes; attend networking events, trade shows, and industry briefings for new opportunities; research, analyze, identify, provide solutions to clients for business objectives and mission goals, including recommendations, processes for approval, reporting of data previously unidentified in contract capture, implementation of help-desk solutions, advice for hardware / applications to clients within enterprise level activities
  • Implement contract procedures, trained PMs and office personnel on contract management and compliance; mentored executives on oversight of contracts and client interactions for increasing contract opportunities; quality assured contract proposals; performed research on costing and project planning; identified labor costs and candidates as Senior Program Manager
  • Enabled savings of >$600K as internal consultant, avoiding added staff overhead costs; saved client ~$500K by implementing automated system resulting in client satisfaction rating of >98%, instrumental in obtaining additional contracts which required favorable reviews of Past Performance
  • Initiated contract management / program management procedures, resulting in saving ~$300K, increasing / enhancing service offerings allowing for CMMI certification and winning additional and follow-on government contracts
  • Train new project managers (PM) / team leads (TL) on Project Management processes requiring reporting / oversight to 1-2 learners per session, for eight classes over four years, for a total of ~20
  • Performed human resource tasking including: employee recruitment, selection / training, performance assessments, work assignments, salary negotiations, employee recognition, and/or disciplinary actions

Program Manager /Senior Network Engineer

Confidential, Fairfax, VA

  • Managed contracts and personnel responsible for IT solutions and advanced engineering services to government clients, as Program Manager, including quality assurance and contract compliance
  • Responsible for management and oversight of >$20M of contracts with government clients, including: DC Government Department of Corrections (DOC), Correctional Analytics & Technology Support $12M over six years, DC Government Fire and Emergency Medical Services (FEMS), Network Operations and Maintenance Requirements, $2.5M over 6 years for crisis management and disaster recovery
  • Managed program operations, including project status, budgeting, and financial reporting, funding forecasting, multi-site technical management of contract staff, process re-engineering, planning, and implementation, systems security, technical components of physical security
  • Performed business development (DC), specifically performing research, analysis, and meeting government leaders (averaging three monthly) to review and perform analysis of technology needs for agencies; performed follow-up on leads / observations via research of government facilities per Information Technology needs; sold leaders on company capabilities to provide various IT, process and analytical services while referencing Department of Corrections (DOC) contract work, resulting in expansion into DC-based Fire and Emergency Services (FEMS) for contract valued at >$2.5M and other DC Government Program growth from a base of $600K to >$12M
  • Managed staff responsible for vetting RFQ’s via research, analysis, writing and documentation working on Statement of Work (SOW), proposals to requests for bids (RFB) / requests for quotes (RFQ), proposal reviews, contract bid writing / reviews as SME of network engineering / implementation processes (circa two quarterly)
  • Performed as Subject Matter Expert (SME) for institutional knowledge and experience to develop practical solutions allowing systematic roll outs of technology in a timely manner saving client thousands of dollars on required man hours
  • Led critical systems teams, as Team Leader / Senior Network engineer, providing program development / system integration for City emergency response systems including inmate escape notification, and emergency medical / fire call logging, resulting in retrieval of Personal Identifiable Information (PIN) data used for notifying public of inmate status regarding charges, trial information and facility of incarceration
  • Managed team of business process engineers to analyze, document, re-engineer, and automate canteen / supply warehouse database system documenting an average inventory of ~$2M of supplies resulting in improved management, timely restocking of inventory, reduced inventory waste, improved accountability, and allowing for statistical reporting for executives
  • Managed critical enterprise systems (ES) that directly related to security, wellbeing of public and government personnel
  • Managed team of programmers and statisticians tasked to develop performance metrics for organizational managers with diverse areas of responsibilities including personnel management resulting in automated system implemented on time
  • Managed software development team utilizing SDLC to implement critical application utilized internal and externally by government and public sector

Task Leader / Senior Network Engineer

Confidential, Fairfax, VA

  • Planned / implemented / process re-engineered Enterprise LAN/WAN systems / upgrade project; capitalized on emerging technologies and application enhancements replacing obsolete manual processing legacy systems with modern LAN/WAN technologies resulting in automated / electronic processes, saving thousands of funding dollars in operating, overhead, and manpower budget funding, with contract project being completed on time / within budget for >$1M contact, as Sr. Network Engineer, enhancing crisis management, disaster recovery, and multiple-sites
  • Managed staff of 15 responsible for end-user/help-desk support, networking, programming, and system administration; documenting network configuration (management / change control), security and management of agency LAN/WAN using IDS software / hardware,
  • Managed disaster recovery process / program for tape backup / storage, offsite system replication of software / hardware; wrote recovery procedures / policy, configuration management, change control documentation
  • Researched, evaluated, recommended and installed software and hardware; managed Service Level Agreements (SLA) with vendors and communications providers
  • Installed NT 4, Windows 2000, and Windows 2003 Enterprise/Active Directory and Novell servers, Cisco wireless LAN; configured / installed CAT5 network cables, standardized 95, NT, 2000, and XP professional workstations; implemented Citrix solution with load balancing, installed 3-tier authentication systems for secured database; troubleshot / resolved LAN/WAN connection issues; provided 24x7 Network Operations Center (NOC) on call technical support, continuity of operations computing (COOP)
  • Created standardized desktop images for new PC’s using Symantec Ghost; configured Compaq servers, disk arrays (RAID) and SANs, upgraded servers and peripheral hardware; troubleshot / resolved server hardware / software issues; managed VPN connections; updated server and router bios and updated Network OS and third party software
  • Performed network maintenance of checking logs, resolving system alerts, evaluating system performance and system backups (daily); performed e-mail administration using Lotus Notes; monitored / managed Internet access using Elron software

Network Manager

Confidential, Washington, DC

  • Researched, analyzed, identified, designed, and implemented a desktop configuration for staff to use / switch between DOS and Windows 3.1 applications resulting streamlining documentation of billable hours, desktop standardization of network systems, conducted migration of applications (WordPerfect to MS Office, LAN to WAN; Novel 3.11/4 to Windows NT 3.51); provided executive technical briefings and SME advice to technical planning / budget for enterprise system planning
  • Managed network support and administration team responsible for tier 1- 3 technical support (e.g., network management, end-user help-desk, applications / hardware maintenance / troubleshooting)
  • Managed DC office project organization, planning, procedural documentation of systems; initiated backup / disaster recovery including offsite-storage / rotational backup, continuity of operations computing (COOP)

Computer Assistant

Confidential, Washington, DC

  • Managed / administered 50-node Ethernet LAN, with Novell NetWare NOS v3.11; developed / designed dBase IV databases; converted legacy Wang VS LAN to a IBM Client/Server PC LAN via Novell NetWare NOS v3.11, installed software / applications; configured, customized, maintained PCs / laptop computers; wrote programs (batch files) in DOS; backed-up network servers and LAN operations; designed / wrote procedural manuals / instructions for staff; trained end-users on how to organize files, computer use, network system, client/server software functions and the network’s shell WP Office 3.1; created Word Perfect macros

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