SUMMARY:

• Professional with strong technical and communication skills in Information Technology
• Experience supporting large Global environments
• Proven ability to interact positively with customer base to provide the value - added service of support.
• Excellent analytical problem solving skills.
• Self-starter, focused and can operate with minimal supervision

TECHNICAL SKILLS:

Operating Systems: Windows Server 2012 R2, Windows 2016,, VMware Vsphere ESX 6.5, 6.0, Linux

Software Tools: Barracuda spam firewall, Change Auditor, Solar Winds, SCOM, Symantec Evault Enterprise 12, Barracuda, Mcafee gateway

Scripting Languages: Power Shell Quest Command lets, Active Directory modules, Exchange powershell modules Exchange 2010, Exchange 2013, Exchange 2016, Vmware Esxi 5.5, Vmware Esxi 6.0, Vmware Esxi 6.5

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Systems Administrator

• Maintain technology infrastructure, providing operational stability by following and using the tools, policies, processes and procedures available
• Utilized powershell to manage Exchange and Active Directory
• Managed, maintained Microsoft cluster services for mailbox high availability and Network Load balancing services for Client Access Servers
• Deployed Windows update patches during scheduled maintenance
• Wrote customized powershell scripts for reporting and addressing multiple email objects modifications
• Mailbox creation and enabling of mail objects in the exchange environment
• Technical documentation creation and maintenance for the Microsoft Exchange Email system
• Receive and respond to Solarwinds alerts, incident and remediate in accordance with SLAs
• Provided recommendations and training to optimize the virtual infrastructure environment
• Exchange Operating System break/fix services.
• Deployed AD GPO policies and maintenance
• Maintain Non-Microsoft mail gateways (SPAM Filter, Malware check)
• DKIM, DMARC, SPF & DNS
• Periodic checks on availability, exchange services ensure mail queues, Mail flow and normal system operations
• Configure and manage Active Directory DNS zones and records
• Provide 24x7x365 support with a rotating on-call support during non-core business hours
• Installed, maintained and optimized documentation for Exchange servers
• Maintain Database Availability groups (DAG)
• Outlook SME support
• Troubleshoot and maintain Symantec Enterprise Evault server for Mailbox Journaling and Archiving issues

Confidential, Woodlawn, MD

Expert Lan/Wan Engineer

• Provide tier III and SME for Outlook/Exchange support for SSA and interface with Executives
• Perform patch management to a large multi-DAG Exchange 2013 environment Utilizing Exchange switchover to maintain High availability using a change management system to document and record changes.
• Utilized Power Shell scripting for repetitive and day-to-day duties related to Active directory, OS and Exchange
• Responsible for coordination with the team members, and other internal IT teams to maintain and verify that Exchange is highly available and operable.
• Create Powershell scripts to automate bulk creation of User/shared mailbox Accounts, Multi-member distribution groups and to verify that accounts are being created using SSA standard operating procedures.
• Document All tickets Escalated to Queue using an enterprise wide ticketing system.
• Performed Daily, weekly, Monthly and Quarterly audits of Microsoft Exchange to ensure stability of system
• Evaluates new products and technologies to determine impact on existing system configurations.
• Responsible for maintaining enterprise level servers and the deployment of Windows 2012 servers
• Led migration for planning and automating scripts to migrate 105,000 users from Exchange 2007 to Exchange 2013 messaging system Successfully.
• Respond to Dell OME alerts and to maintain Hardware problems and systems configurations
• Respond to SCOM 2012 Alerts and validation of the Health of Exchange 2013 Servers
• Utilize Message tracking to determine Exchange mail routing and user request for the validation of email delivery
• Deploy software via GPOs and SCOM

Confidential, Cockeysville, MD

Systems Administrator

• Provided patch management to Exchange 2010 mail servers in a DAG environment.
• Provided documentation to Helpdesk staff for Frequently asks questions.
• Created PowerShell scripts to report and automate system administrative tasks.
• Managed Active Directory sites; replication schedules, site links and permissions.
• Provide an expert level review and validation of server for large accounts and prospects.
• Provided 3rd level support for client and end user problems Exchange, Active Directory, server, pc hardware and printer support
• Created, managed and provided support for Vmware 5.1 hosts and virtual machines
• Responsible for managing alerts through Systems Center Operations manager 2012
• Provided support for Dell Server systems and responded to Alerts from Dell open management essentials.
• Performed maintenance for Exchange servers including patch management and failing over Databases in the DAG.
• Responsible for regularly monitoring latency, system up time and mail delivery with message tracking.
• Managed Activesync policies and troubleshot advance connectivity issues.

Confidential, Woodlawn MD

Exchange Administrator

• Subject Matter Expert for messaging client issues using Outlook 2007 and 2010.
• Provide 3rd level support for Lync communicator 2010 and Office communicator 2007 issues.
• Provide Day to Day 3rd level support to a 105,000 plus Microsoft Exchange Mailbox Community.
• Perform Mailbox migrations in a single Forest seven Active Directory domain environment.
• Created PowerShell scripts to verify and ensure standardization of email recipients and automation of tasks.
• Responsible for responding SCOM Alerts and addressing Exchange related issues.
• Responsible for coordination with the Exchange engineers and Active Directory team, verifying that core exchange services, health of the Exchange servers are available and operable.
• Provide mentoring for Helpdesk and System administrators for messaging topics.
• Responsible for identifying lost data through item retention and restoring recipient’s data from back up on an Exchange disaster recovery server via Symantec Net Backup.
• Provide Active Directory support.
• Responsible for preparing and meeting with Senior Level Executives at SSA, for weekly outage reports of the messaging environment.
• Create and maintain documentation on a department SharePoint 2010 site.
• Administered testing in a VMware 4.1 environment in anticipation for testing Exchange 2010 functionality and implementation of new messaging technologies.
• Utilize message tracking to ensure message integrity and resolve mail delivery issues.
• Consulted with Vendor/Microsoft on-site support for consultation and recommendations.

Confidential, Washington, DC

Systems Engineer

• Support and maintained Active Directory in single forest multi-domain environment providing advance support for up to 10,000 users
• Performed group policy management.
• Provided advanced recipient management of Exchange 2007 objects.
• Performed migration of Exchange Accounts including restores of mailboxes and advance troubleshooting of Outlook clients.
• Crafted Exchange management shell scripts for reporting, message tracking and automation of exchange tasks.
• Provided management and troubleshooting of DHCP which included building and monitoring of DHCP reservations scopes.
• Provide expedited resolution to server down situations, including root cause analysis and final remediation.
• Configuration and troubleshooting of DNS in an Active Directory environment.
• Provided Third level support of all client applications.
• Monitor server hardware, performance, and up time and responded to outages promptly in a Windows 2003/2008 environment.
• Managed back-ups and performed restores using Netback up.
• Assists in coordinating and consulting with vendors and clients for hardware/software purchases, services and support.
• Crafted PowerShell scripts to automate tasks and to use as a reporting tool.
• Performed Print server management, building and management of print queues.
• Managed file shares and size limits using Netapp.

Confidential, Bethesda MD

LAN Administrator

• Created and managed Exchange mail objects
• Active Directory management of user accounts, computer accounts and Group Policy Management
• Created PowerShell scripts to automate repetitive tasks and produce reports from Active directory
• Provided Advanced user support for Outlook 2007 and Exchange 2003/2007 environment
• Created and management of printer queues
• Created user training documentation for Standard operating procedures
• Software evaluation and product research for new technologies
• Performed backups of client data and restoring of critical data
• Patch management using Altiris management console and created reports.
• Monitoring of Exchange application and services in an exchange 2007 environment.
• Configured and troubleshot SMTP, spam appliances and NDR’s

Confidential, Washington DC

Lan Administrator

• Responsible for mentoring and assisting level one technicians
• Provided advance end user support with hardware peripherals and software related issues
• Created documentation for standard operating procedures
• Responsible for creating mail objects and providing permissions to those objects
• Responsible for adhering to a SLA agreement with resolving customer support issues in an expedient manner
• Managed and provided documentation for advanced Outlook 2007/ Outlook 2003 issues
• Troubleshot migration issues with exchange moving mailboxes from Exchange 2003 to Exchange 2007.
• Provided assistance with SMTP issues including mail flow and troubleshooting NDR’s

Confidential, Annapolis, MD

Network infrastructure specialist

• Provide 24/7 support with Service level agreements to a fast paced environment
• Prepared Exchange reports on user usage and availability of the mail environment
• Researched and tested new soft
• Monitor and measure the performance and availability of the systems environment; implement corrective actions identified to improve performance and availability
• Provided support for Office 2003/2007
• Responsible for troubleshooting and monitoring of Exchange services in a Exchange 2003/2007 environment.
• Administer Active Directory issues such as: logon failures, account lockouts, network connectivity, DNS resolution, authentication problems, folder and printer, etc.
• Administer patch management to Windows 2003/2008 Servers following proper change control procedures. Which included Virtual Machines and physical machines?
• Provided remote support for users using Terminal services, remote assistance and WebEx
• Responsible for problem determination and resolution for client based PC’s running windows XP and Windows Vista
• Responsible for new PC and laptop deployments with Symantec Ghost.
• Managed PST files in which I was responsible for repairing, restoring and maintaining PST files.
• Managing users Outlook profiles, moving mailboxes and Exchange 2003/2007 maintenance
• Responsible for documenting new Standard operating procedures for training and reference

Confidential, Washington, DC

Desktop Support/Helpdesk Support

• Responsible for deploying and setting up PC configurations for 3000 end user community
• Troubleshoot Outlook Client issues
• Responsible for moving mailboxes
• Provided remote access support for users using Citrix Metaframe
• Accurately and consistently documented instances of hardware and software failure, repair, and resolution Support and trouble-shoot Windows desktops and applications in a timely and efficient manner
• Provided Remote Desktop and phone support for remote Windows XP professional users using Citrix
• Responsible for administering PC images when required and proper wiping of data Provide accurate and creative solutions to technical problems of moderate nature to ensure end-user productivity
• Support for MAC end users Mac book pro
• Configured CAT 5 cabling to setup new users, printers and other TCP/IP devices to the network
• Responsible for basic Active Directory administration

Confidential, Thousand Oaks, CA

Network Support Analyst

• Provided installation maintenance, desktop, router configuration, software and technical support to Confidential business DSL customers
• Isolated WAN/LAN issues troubleshot VPN connectivity issues
• Responsible for troubleshooting Exchange connectivity issues 5.5 and 2003 server issues
• Configured and troubleshot Linksys, Dlink, Ad Tran, Belkin and SOHO routers
• Configured Client based firewalls, pop-up blockers, spy ware, adware and security issues dealing with client based issues
• Troubleshoot client based email Outlook, Outlook express and other email clients