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Systems Administrator Resume

Washington, DC


  • Professional with strong technical and communication skills in Information Technology
  • Experience supporting large Global environments
  • Proven ability to interact positively with customer base to provide the value - added service of support.
  • Excellent analytical problem solving skills.
  • Self-starter, focused and can operate with minimal supervision


Operating Systems: Windows Server 2012 R2, Windows 2016,, VMware Vsphere ESX 6.5, 6.0, Linux

Software Tools: Barracuda spam firewall, Change Auditor, Solar Winds, SCOM, Symantec Evault Enterprise 12, Barracuda, Mcafee gateway

Scripting Languages: Power Shell Quest Command lets, Active Directory modules, Exchange powershell modules Exchange 2010, Exchange 2013, Exchange 2016, Vmware Esxi 5.5, Vmware Esxi 6.0, Vmware Esxi 6.5


Confidential, Washington DC

Systems Administrator

  • Maintain technology infrastructure, providing operational stability by following and using the tools, policies, processes and procedures available
  • Utilized powershell to manage Exchange and Active Directory
  • Managed, maintained Microsoft cluster services for mailbox high availability and Network Load balancing services for Client Access Servers
  • Deployed Windows update patches during scheduled maintenance
  • Wrote customized powershell scripts for reporting and addressing multiple email objects modifications
  • Mailbox creation and enabling of mail objects in the exchange environment
  • Technical documentation creation and maintenance for the Microsoft Exchange Email system
  • Receive and respond to Solarwinds alerts, incident and remediate in accordance with SLAs
  • Provided recommendations and training to optimize the virtual infrastructure environment
  • Exchange Operating System break/fix services.
  • Deployed AD GPO policies and maintenance
  • Maintain Non-Microsoft mail gateways (SPAM Filter, Malware check)
  • Periodic checks on availability, exchange services ensure mail queues, Mail flow and normal system operations
  • Configure and manage Active Directory DNS zones and records
  • Provide 24x7x365 support with a rotating on-call support during non-core business hours
  • Installed, maintained and optimized documentation for Exchange servers
  • Maintain Database Availability groups (DAG)
  • Outlook SME support
  • Troubleshoot and maintain Symantec Enterprise Evault server for Mailbox Journaling and Archiving issues

Confidential, Woodlawn, MD

Expert Lan/Wan Engineer

  • Provide tier III and SME for Outlook/Exchange support for SSA and interface with Executives
  • Perform patch management to a large multi-DAG Exchange 2013 environment Utilizing Exchange switchover to maintain High availability using a change management system to document and record changes.
  • Utilized Power Shell scripting for repetitive and day-to-day duties related to Active directory, OS and Exchange
  • Responsible for coordination with the team members, and other internal IT teams to maintain and verify that Exchange is highly available and operable.
  • Create Powershell scripts to automate bulk creation of User/shared mailbox Accounts, Multi-member distribution groups and to verify that accounts are being created using SSA standard operating procedures.
  • Document All tickets Escalated to Queue using an enterprise wide ticketing system.
  • Performed Daily, weekly, Monthly and Quarterly audits of Microsoft Exchange to ensure stability of system
  • Evaluates new products and technologies to determine impact on existing system configurations.
  • Responsible for maintaining enterprise level servers and the deployment of Windows 2012 servers
  • Led migration for planning and automating scripts to migrate 105,000 users from Exchange 2007 to Exchange 2013 messaging system Successfully.
  • Respond to Dell OME alerts and to maintain Hardware problems and systems configurations
  • Respond to SCOM 2012 Alerts and validation of the Health of Exchange 2013 Servers
  • Utilize Message tracking to determine Exchange mail routing and user request for the validation of email delivery
  • Deploy software via GPOs and SCOM

Confidential, Cockeysville, MD

Systems Administrator

  • Provided patch management to Exchange 2010 mail servers in a DAG environment.
  • Provided documentation to Helpdesk staff for Frequently asks questions.
  • Created PowerShell scripts to report and automate system administrative tasks.
  • Managed Active Directory sites; replication schedules, site links and permissions.
  • Provide an expert level review and validation of server for large accounts and prospects.
  • Provided 3rd level support for client and end user problems Exchange, Active Directory, server, pc hardware and printer support
  • Created, managed and provided support for Vmware 5.1 hosts and virtual machines
  • Responsible for managing alerts through Systems Center Operations manager 2012
  • Provided support for Dell Server systems and responded to Alerts from Dell open management essentials.
  • Performed maintenance for Exchange servers including patch management and failing over Databases in the DAG.
  • Responsible for regularly monitoring latency, system up time and mail delivery with message tracking.
  • Managed Activesync policies and troubleshot advance connectivity issues.

Confidential, Woodlawn MD

Exchange Administrator

  • Subject Matter Expert for messaging client issues using Outlook 2007 and 2010.
  • Provide 3rd level support for Lync communicator 2010 and Office communicator 2007 issues.
  • Provide Day to Day 3rd level support to a 105,000 plus Microsoft Exchange Mailbox Community.
  • Perform Mailbox migrations in a single Forest seven Active Directory domain environment.
  • Created PowerShell scripts to verify and ensure standardization of email recipients and automation of tasks.
  • Responsible for responding SCOM Alerts and addressing Exchange related issues.
  • Responsible for coordination with the Exchange engineers and Active Directory team, verifying that core exchange services, health of the Exchange servers are available and operable.
  • Provide mentoring for Helpdesk and System administrators for messaging topics.
  • Responsible for identifying lost data through item retention and restoring recipient’s data from back up on an Exchange disaster recovery server via Symantec Net Backup.
  • Provide Active Directory support.
  • Responsible for preparing and meeting with Senior Level Executives at SSA, for weekly outage reports of the messaging environment.
  • Create and maintain documentation on a department SharePoint 2010 site.
  • Administered testing in a VMware 4.1 environment in anticipation for testing Exchange 2010 functionality and implementation of new messaging technologies.
  • Utilize message tracking to ensure message integrity and resolve mail delivery issues.
  • Consulted with Vendor/Microsoft on-site support for consultation and recommendations.

Confidential, Washington, DC

Systems Engineer

  • Support and maintained Active Directory in single forest multi-domain environment providing advance support for up to 10,000 users
  • Performed group policy management.
  • Provided advanced recipient management of Exchange 2007 objects.
  • Performed migration of Exchange Accounts including restores of mailboxes and advance troubleshooting of Outlook clients.
  • Crafted Exchange management shell scripts for reporting, message tracking and automation of exchange tasks.
  • Provided management and troubleshooting of DHCP which included building and monitoring of DHCP reservations scopes.
  • Provide expedited resolution to server down situations, including root cause analysis and final remediation.
  • Configuration and troubleshooting of DNS in an Active Directory environment.
  • Provided Third level support of all client applications.
  • Monitor server hardware, performance, and up time and responded to outages promptly in a Windows 2003/2008 environment.
  • Managed back-ups and performed restores using Netback up.
  • Assists in coordinating and consulting with vendors and clients for hardware/software purchases, services and support.
  • Crafted PowerShell scripts to automate tasks and to use as a reporting tool.
  • Performed Print server management, building and management of print queues.
  • Managed file shares and size limits using Netapp.

Confidential, Bethesda MD

LAN Administrator

  • Created and managed Exchange mail objects
  • Active Directory management of user accounts, computer accounts and Group Policy Management
  • Created PowerShell scripts to automate repetitive tasks and produce reports from Active directory
  • Provided Advanced user support for Outlook 2007 and Exchange 2003/2007 environment
  • Created and management of printer queues
  • Created user training documentation for Standard operating procedures
  • Software evaluation and product research for new technologies
  • Performed backups of client data and restoring of critical data
  • Patch management using Altiris management console and created reports.
  • Monitoring of Exchange application and services in an exchange 2007 environment.
  • Configured and troubleshot SMTP, spam appliances and NDR’s

Confidential, Washington DC

Lan Administrator

  • Responsible for mentoring and assisting level one technicians
  • Provided advance end user support with hardware peripherals and software related issues
  • Created documentation for standard operating procedures
  • Responsible for creating mail objects and providing permissions to those objects
  • Responsible for adhering to a SLA agreement with resolving customer support issues in an expedient manner
  • Managed and provided documentation for advanced Outlook 2007/ Outlook 2003 issues
  • Troubleshot migration issues with exchange moving mailboxes from Exchange 2003 to Exchange 2007.
  • Provided assistance with SMTP issues including mail flow and troubleshooting NDR’s

Confidential, Annapolis, MD

Network infrastructure specialist

  • Provide 24/7 support with Service level agreements to a fast paced environment
  • Prepared Exchange reports on user usage and availability of the mail environment
  • Researched and tested new soft
  • Monitor and measure the performance and availability of the systems environment; implement corrective actions identified to improve performance and availability
  • Provided support for Office 2003/2007
  • Responsible for troubleshooting and monitoring of Exchange services in a Exchange 2003/2007 environment.
  • Administer Active Directory issues such as: logon failures, account lockouts, network connectivity, DNS resolution, authentication problems, folder and printer, etc.
  • Administer patch management to Windows 2003/2008 Servers following proper change control procedures. Which included Virtual Machines and physical machines?
  • Provided remote support for users using Terminal services, remote assistance and WebEx
  • Responsible for problem determination and resolution for client based PC’s running windows XP and Windows Vista
  • Responsible for new PC and laptop deployments with Symantec Ghost.
  • Managed PST files in which I was responsible for repairing, restoring and maintaining PST files.
  • Managing users Outlook profiles, moving mailboxes and Exchange 2003/2007 maintenance
  • Responsible for documenting new Standard operating procedures for training and reference

Confidential, Washington, DC

Desktop Support/Helpdesk Support

  • Responsible for deploying and setting up PC configurations for 3000 end user community
  • Troubleshoot Outlook Client issues
  • Responsible for moving mailboxes
  • Provided remote access support for users using Citrix Metaframe
  • Accurately and consistently documented instances of hardware and software failure, repair, and resolution Support and trouble-shoot Windows desktops and applications in a timely and efficient manner
  • Provided Remote Desktop and phone support for remote Windows XP professional users using Citrix
  • Responsible for administering PC images when required and proper wiping of data Provide accurate and creative solutions to technical problems of moderate nature to ensure end-user productivity
  • Support for MAC end users Mac book pro
  • Configured CAT 5 cabling to setup new users, printers and other TCP/IP devices to the network
  • Responsible for basic Active Directory administration

Confidential, Thousand Oaks, CA

Network Support Analyst

  • Provided installation maintenance, desktop, router configuration, software and technical support to Confidential business DSL customers
  • Isolated WAN/LAN issues troubleshot VPN connectivity issues
  • Responsible for troubleshooting Exchange connectivity issues 5.5 and 2003 server issues
  • Configured and troubleshot Linksys, Dlink, Ad Tran, Belkin and SOHO routers
  • Configured Client based firewalls, pop-up blockers, spy ware, adware and security issues dealing with client based issues
  • Troubleshoot client based email Outlook, Outlook express and other email clients

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