Customer Support Engineer- LAN-Switching Resume

SUMMARY:

Seeking a challenging position as a network engineer and work to gain in depth knowledge in improving the efficiency and resiliency of a core network

TECHNICAL SKILLS:

Operating Systems:: Windows Server 2003/2008, Fedora/Ubuntu Linux

Networking Fundamentals:: Cisco IOS, LAN - Switching, STP, RSTP, VTP, HSRP, GLBP, VRRP, TFTP, FTP, SNMP, OSPF, EIGRP, and RIP.

Network Hardware: Switches: C2900 series, C3500 series, C3600 series, C3750 series, C4500 series, C4900 series, C6500 series, Nexus7000, ME series Routers: C2800, C2900, C3800, C3900, C7200VXR and various other cisco platforms.

Network Tools:: IXIA, Bugzilla, Wireshark, Ethereal

Software programming: VBScript, Bash Shell Scripting.

IP Phone:: Asterisk server, Grandstream IP phones, X-lite soft phone.

Backup Software:: Confidential . Windows backup and restore.

WORK EXPERIENCE:

Confidential

Customer Support Engineer- LAN-Switching

Extensive hands on experience with Cisco IOS, CatOS and NX-OS.
Strong experience in designing, installing, configuring, and troubleshooting of LAN/WAN infrastructure using Cisco Switches/Routers.
Hands on experience in troubleshooting Layer 2 / 3 networking features such as VLANs, PVLANs, Inter-VLAN routing, STP, VTP, ISL, 802.1X Port Security, PoE issues, Ether-Channels using LACP and pAgp, VSS, VPC, HSRP, Multicast, QinQ tunneling, QoS, SPAN and RSPAN on various Cisco switches and routers.
Performed extensive system architecture troubleshooting such as debugging asics on the PFC, DFC.
Solid hands on experience with packet sniffing and traffic generating tools such as IXIA, Wireshark, and ELAM capture.
Troubleshooting experience on customer live networks in LAN/WAN.
Collaborating with other technology teams like server virtualization, routing protocol, WAN etc within Cisco to actively resolve complex network troubleshooting scenarios.
Recreate complex customer issues in the lab environment which involves platforms like Nexus 7000, Cat 6500, Cat 4500, and Cat 3750/2900/3560.
Investigate software defects and file reports for resolution.

Confidential

CALO TAC Engineer

Layer1 and Layer2 support for Customer Support Engineer team
Performed the installation, maintenance and configuration on various different cisco platforms
Configuration and maintenance of IXIA Traffic generator for testing purposes.
Performed troubleshooting for hardware, software and configurations issues
Documented the formed network and the changes made to the topologies

Confidential

Quality Assurance / IT Support

Backup data from Windows 2008 Server onto Cloud and Network drives.
Backup data from Windows 7 workstation onto Cloud in a test environment.
Network Backups.
Backup My Sql server.
Scheduling full, incremental and differential backups.
Testing Backup applications for quality assurance.
Reporting bugs using bugzilla and reporting to backend team.
Providing solutions to software development team.
Updating critical patches in test environment and production.
Installed and configured different application on client systems.
Installed and configured Network Printers.
Created user accounts in Active Directory on Windows 2003.
Created various scripts using bash shell and Windows batch files.
Performed troubleshooting for both hardware and software issues.
Monitored system performance using perf-mon. and wireshark.

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