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Senior Voice Engineer Resume

Washington, DC

TECHNICAL SKILLS:

  • Supporting designing, implementing and troubleshooting Confidential routers and switches using OSPF, BGP, Frame Relay, ATM, RIP, EIGRP, MGCP, H.323, SIP, IP Telephony, and VOIP. Virtualization of Confidential Confidential servers using VM Ware ESX I etc.
  • Call Manager, Voice Gateways, Confidential Connection, IM Presence, VCS and MCU
  • NT4.0,Microsoft Windows 2000 and Sun Solaris Unix

EXPERIENCE:

Confidential, Washington, DC

Senior Voice Engineer

Responsibilities:

  • Responsible for the day - to-day management of the Unified Communications VoIP environment.
  • Address support requests for incident resolution, problem determination, and root cause analysis of applications and storage related issues causing outage or performance degradation
  • I am very proficient in the Confidential IOS environment for maintaining voice gateways
  • Planned and executed VoIP Infrastructure upgrade and migration activity and evaluating compatibility of programs with existing hardware and/or software features.
  • I have experience configuring Confidential routers to act as VoIP gateways and demonstrate a strong understanding of Confidential IOS 12.x/15.x command syntax.

Confidential, Washington, DC

Senior Voice Engineer

Responsibilities:

  • Installed and configured Confidential version 10.5, Confidential Connection, Confidential, IM and Presence, VCS, core and Expressway, MCU 5310 and various collaboration endpoints including Confidential Jabber clients.
  • I also integrated Confidential with Confidential .
  • I am currently responsible for maintaining the entire voice infrastructure in the bank and also a point of escalation for the Help Desk.

Confidential, Alexandria, VA

Senior Voice Engineer

Responsibilities:

  • Installed, maintained and operated Confidential Confidential environment for the agency in CONUS and OCONUS.
  • Daily activities includes maintenance, support and implementation of Confidential Confidential UC services
  • On Confidential Confidential Computing system Confidential platforms.
  • I am well versed in various Confidential Confidential /Collaboration Technologies including various versions of Communications manager including 10.x and also Confidential Connection, analog and digital voice gateways, E.164 compliant, international and domestic dialing plans and also Confidential Emergency Responder.

Confidential, Reston, VA

Senior VOIP Engineer

Responsibilities:

  • Involved in the design,deployment, architecture and implementation of the new VOIP infrastructure for the entire voice system, which included integrating it with the current PBX system in place.
  • Connecting the analog and digital voice gateways to their current PRI s in various locations all over the USA

Confidential, Washington, DC

Senior VOIP Engineer

Responsibilities:

  • Involved in the planning and upgrading of Confidential from Version 8.6 to 10.5 using Prime collaboration deployment

Confidential, Arlington, VA

Senior VOIP Architect

Responsibilities:

  • Supporting and maintaining the Confidential VOIP infrastructure in Washington, DC and various other locations around the country.
  • Installing patches to the various servers in the cluster, troubleshooting and ensuring the servers and other devices in the VOIP infrastructure, are up and running in optimal conditions.
  • Upgraded of the entire VoIP infrastructure from Confidential version 7.3 MCS to 8.6 on the Confidential platform using B series and ESXI VMware, with clusters comprised of other applications like Confidential connection, Emergency responder and Confidential .
  • Developed a disaster and recovery backup strategy for the entire cluster for over 10,000 users.
  • Configure the voice and analog gateways at the various sites and also configured CUBE at a central site.
  • Designed dial plans for a couple of other new sites that we were cutting over from PBX to VOIP.
  • Designed and implemented Confidential Lync on the Confidential platform

Confidential, Washington, DC

Network Engineer

Responsibilities:

  • Deployment, configuration of various access switches in the new building in DC.
  • Integrated access and distribution switches to the core switches in the Data center.
  • Fault isolation and also troubleshooting various technical issues arose during the deployment

Confidential, Washington, DC

Principal VOIP Engineer

Responsibilities:

  • Support and maintain the VOIP infrastructure at Confidential in Washington, DC and various other missions around the world.
  • Install patches to the various servers in the cluster, troubleshooting and ensuring the servers and other devices in the VOIP infrastructure, are up and running.
  • Responsible for backup and disaster recovery of the servers and provided network design expertise.
  • Designed and engineered various IP Telephony and VOIP solutions.
  • Communicate with various high ranking government officials pertaining to various VOIP solutions and projects.

Confidential, Reston, VA

Network and Voip Engineer

Responsibilities:

  • Troubleshooting, support and maintenance of various customers voice and network infrastructure.
  • These also include various administrative duties including adding and deleting new users in both Confidential Call Manager and Confidential .
  • Provided other daily Network operations support including Confidential Call Manager and other network upgrade activity.
  • Field Engineers in testing the sites after the remote upgrade activity has been performed.
  • Support activities include troubleshooting the network to close any tickets that resulted from the network upgrade and deployments.
  • Design of Device Pools, Partitions, Route Groups and Lists.
  • Implemented MGCP, H., 2600, 3600 and 3800 series gateways. Deploy network wide QOS techniques (CAC, queuing, policing, LFI etc).
  • Implemented voice VLANS with Catalyst 6509, 3550 and 45 series switches.
  • Configured T1/PRI modules. Was also involved in various new site depolyments
  • Operated Confidential Confidential voice mail system.
  • WIN2000 server and application upgrades including various patches, traffic/capacity analysis to generate monthly operations/maintenance reports and Engineering analysis for future design changes.
  • Troubleshoot and isolate other complex network problems involving BGP, OSPF and various other switching and routing protocols.
  • Mentor junior engineers by providing technical support to them.
  • Oversee and manage daily operation of the customer’s network, including hands on implementation and configuration of various network elements and devices

Confidential, Mclean, VA

Network Operations Specialist

Responsibilities:

  • Monitoring and surveillance support, including pro-active of Packet Data element status and health checks: fault sectionalization for MSO‘s and Confidential technical support groups on IDEN network elements to identify network and site related troubles and outages.
  • Performed notifications to NOC customers via direct interface or via Network alerts and flashes .Comply with all SLA standards.
  • Use Clarify trouble ticketing system to open and track all faults.
  • Responsible for maintaining and supporting the ATM backbone switches and various associated routers in the network eg Confidential 7206 VXR, Catalyst 6509 etc.
  • Provide assistance to less experienced technicians in areas of weakness in skills and experience.

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