SUMMARY:

• I’m a resourceful Telecommunications and Technical Professional with diversified experience and demonstrated expertise maintaining operating networks, managing IT operations, providing technical support, and developing innovative solutions to complex network problems. I have proven Project Management experience; combined expertise in network planning, design, systems test/analysis, network integration, deployment, quality control, and organizational leadership with strong qualifications in standardized process design & development. Have a strong background in building solid working relationships with technical teams and senior management; establishing positive relationships and improving teamwork and cohesiveness across diverse operations teams.

TECHNICAL SKILLS:

• Wireless Technologies Project Management Technical Infrastructure Team Training & Development
• Network Operations & Reliability Fault Management Initiatives Troubleshooting & Problem Resolution
• Systems Test/Analysis Process Improvements Relationship Management Team Building & Leadership
• Transport Network

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Network Commissioning & Integration Engineer IV

• Instrumental in performing pre - commission, Commissioning, Integration, Maintenance and Upgrades to Sprint LTE cell site equipment and auxiliary equipment’s comprising of Ericsson, Samsung, Alcatel Lucent and Nokia Equipment.
• Perform LTE Network Integration and commissioning of CDU30 and other network elements.
• Assisted with LTE BTS Installation, Configuration, Maintenance, and Trouble Shooting of network issues
• Experience with EPC (Evolved Packet Core) in performing testing, failure analysis, design validation and experiment in with various scenarios Confidential Sprint for LTE networks.
• Troubleshoot and identify network problems by analyzing the packet captures and Syslog files, to derive Confidential the root cause analysis of EPC related issues that includes MME, SGW, PGW, and DRA & PCRF.
• Contributed immensely to the deployment, commissioning & configuration of 4G LTE switches/equipment (eNB, MME, SGW, PDN-GW, HSS, PCRF) for the Sprint Vision Project
• Analyze, identify, and fix critical network problems during deployment, testing, and integration.
• Perform commissioning and integration on CDU30 eNB on the Sprint network for TDD and FDD.
• Provide support to multi-functional team of R&D, Program Management, Core Networking, RF Engineering, Transport and Technical/Training Support to fulfill multi-technology wireless network deployment across Sprint network markets.
• Perform, train and assist others, cell site commissioning and integration, cell site acceptance testing, cell site equipment layout, and parameter definition.
• Support investigation on high sever issues and Troubleshoot complex alarms/performance issues
• Very knowledgeable of Wireless Network and Mobile Interworking (Core, BSC, RAN or IP) network elements.
• Utilize MS office tools - especially Excel for various day-to-day tasks.
• Provide guidance and training to other C&I Engineers.
• Manage personal workload, projects, and deliverables, to meet aggressive project timelines.
• Very knowledgeable of Wireless Network and Mobile Interworking (Core, BSC, RAN or IP) network elements.

Confidential, Irving, TX

Network Operations Engineer

• Investigated, document and diagnose network problems/calls to resolve service affecting issues across multiple service platforms, including but not limited to Carrier Ethernet, Internet, and TDM services.
• Monitored Core network/service equipment for outages and performance issues.
• Acted as second level support and primary point of contact for Core customers in the NOC.
• Responsible for trouble ticket management, (create, resolve, escalate and manage process through resolution of issues.
• Performed equipment checks routinely in accordance with established policies and procedures.
• Identified and isolated root cause of faults for network, servers, and applications in conjunction with the infrastructure, applications and network security issues.
• Monitored all mission-critical backend environmental issues and determined fixes and resolutions.
• Instrumental in investigating and reviewing operating conditions to seek out potential customer impacting issues before occurring.
• Reported and resolved issues that may impact the NOC environment so as to expedite restoration efforts.
• Notified management, as required, for escalation and notification of network problems and support.
• Established Operations Bridge and communication to required parties for restoration efforts.
• Maintained situational awareness of current events and maintenance affecting service delivery.
• Validated change management of pre and post maintenance activity.
• Performed alarm verifications on all core network/service elements.
• Provided feedback to team members and management to improve best practices and procedures.
• Performed other duties as assigned to support the continued success of team, department and company.
• Composed and sends outage notifications, alerting and informing a wide audience (including executives) of high-risk network events and major customer-impacting incidents.

Confidential, Little Rock, AR

Transport Engineer II

• Enforced Windstream Network Quality standards during validation and review of the procedural documents to ensure accuracy in network augmentations, upgrades, and other network maintenances.
• Troubleshoot, managed and analyzed root-cause problems pertaining to DWDM, ROADM, and cross- ponders from various vendors like Cisco, Cyan, Infinera, Adtran, Calix, ALU, BTI, Telllabs, and Ciena.
• Experienced installing, testing, provisioning and turn-up of SONET, WDM and Ethernet equipment in an optical fiber network adhering to engineered design and best practices.
• Deep understanding of OSP, ISP, inter-facility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction as they relate to Data Center and POP infrastructure.
• Experienced working with OSP, known as Outside Plant, fiber related facility and ISP Internet Service Provider.
• Served as subject matter expert (SME) for Transport Network Quality Engineering department and Sales Personnel.
• Enforced industry-standard best practices for cable dressing and management, including fiber-optic cabling system.
• Campaigned with project management, network engineering and rest of the engineering team to identify in advance potential problems in network installations, including areas of facility power (AC/DC), cooling, security/access, and rack layout and cable management.
• Experienced installing and maintaining DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure.
• Conducted and validated all testing of network equipment to ensure adherence to all light-tower procedures and equipment manufacture’s specifications.
• Worked with the Network Operations Center (NOC) for management, final acceptance and testing of all newly installed equipment and rings; tests included, validation of all provisioning, all alarms monitoring to the NMS (Network Management System), network IP switch protection, routers etc.
• Specialized in reviewing methods of procedures (MOP) for transport and broadband equipment’s.
• Reviewed the procedural documents for accuracy in augmentations, upgrades, and other network maintenances.
• Worked with Oracle Communications MetaSolv Solution (MSS) to ensure precise workflow, inventory management and trouble management.
• Utilized network management systems such as CTC/CTM, NetSmart, Planet Operate (Blue Planet), Fujitsu FLASHWAVE - NetSmart 1500 and CMS.
• Performed advanced network analysis and troubleshooting of problems/issues while assisting the network operations center (NOC) and customers.
• Performed other duties and responsibilities as required and assigned by manager.
• Experienced and knowledgeable of reading fiber/duct tables, CAD drawings and blueprints.
• Experienced working with Granite for Network Inventory, DACs, Port Assignments and Capacity.
• Worked with outside plant engineers and technicians responsible for splicing single/multimode fiber, while sharing the critical aspects/requirements of maintaining and operating within the Windstream standards and procedures that falls within a manhole, vault, or hand-hole environment.
• Possessed strong knowledge of telecommunications testing equipment for Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BERT, Test sets and Sniffers.
• Performed fiber characterization testing of fiber spans to provide pass/fail acceptance documentation including OTDR testing and wavelength test and turn-up on 40/80/160 channels + Gbps DWDM systems.

Confidential, Plano, TX

Customer Technical Advocate/Engineer

• Served as Regional Advocate, build trust, created synergies, and gained partnership with various Regional Operations teams, ensuring coordination and cohesiveness regarding the LTE Network implementation of the Sprint Vision Network Project.
• Assisted with network testing, technical issues, installation and commissioning of eNB and other network elements.
• Analyzed, identified, and fixed critical network problems during deployment, testing, and integration.
• Introduced a Regional Network Reliability Program that focused on network performance and functionality, while also participated in weekly calls/discussions with market Operation Directors to review weekly incidents and root cause analysis.
• Assisted with the development of Regional Network Reliability Tool which facilitated root cause analysis, action item, tracking/assignment, reporting, and market operations connectivity for market input in the RCA.
• Led the development of the West Region Change Management Process for Method of Procedure (MOP) approval/review, scheduling, team support, and after-hours team support in adherence to Sprint guidelines.
• Collaborated with the Planned Work and Implementation Team to develop a National Methodology and Strategy for network elements and regional services implementation that facilitated uninterrupted services and continuous Fault Management.

Confidential, Richardson, TX

Network Integration & Commissioning Engineer

• Completed project within time and budgetary constraints by effectively managing workload and team members.
• Enabled the deployment of multi-technology wireless network across customer markets by spearheading R&D, Program Management, Core Networking, RF Engineering, Transport and Technical/Training Support teams.
• Performed routine tasks by using MS office tools such as excel. Improved skill level of other C&I Engineers by conducting training sessions.
• Leveraged technical expertise in consistently resolving complicated network issues related to post processing LTE (850 MHz) and 3G (800 MHz) drive tests for the Detroit market.
• Succeeded in identifying drop call and access failures by conducting root-cause analysis and through utilization of EDAT.
• Enhanced company’s profitability through efficiency, quality, and performance optimization.
• Steered the process of execution and amalgamation of a 3rd party hardware platform, while adhering to 3GPP standards.
• Designed and developed client circuit cutovers and network migrations, resulting in contributing towards 100% success of the Core Network Engineering and Marketing teams.

Confidential, Richardson, TX

Network Support Engineer

• Mobility NOC National Platform Surveillance
• Build solid career and outstanding reputation for providing sound leadership and innovative solutions, while advancing through positions of increased responsibility and authority.
• Accountable for 24 x 7 Operational Management of Mobility Data Services and Data Core Networks:
• Oversaw MMS, SMS, external Partners, TCP/IP, LAN/WAN, Frame Relay/ATM Networks; Cisco/Juniper routers/switches, firewalls, and DNS, ensuring optimal functionality.
• Developed and document processes to ensure continuous and uninterrupted service of the network.
• Served as Mobility NOC (SME) for incident management across voice and data networks.
• Played a key role in the development and implementation of a standardized process for network element new node acceptance.
• Partnered with the regional PMO during network build to integrate series of steps to ensure fault management of specific elements.
• Assisted with the building of highly cohesive teams; substantially increased departmental productivity by developing and training personnel in accordance with Mastery Program Technical development program.
• Contributed to the development and establishment of the department policies and procedures that ensured adherence to standardized fault management practices.
• Fostered professional communication and relationships with internal and external groups to provide necessary support and assistance in resolving complex network problems.
• Ensured compliance with procedures to directly access certain network elements and detach specific trouble conditions while actively monitoring the network, i.e., ATM network, WCDMA, Lucent 5ESS, Lucent ECP, AP, OMP, Nortel 15K/7K Passport, Nortel ATCA MSC and Nortel MGW.
• Conducted in-depth analysis and ensured resolution of highly complex technical problems related to the installation, testing and/or operation of GSM/UMTS Voice Core products for customers.