Dispatcher/Network Assistant Resume Poolesville, MD - Hire IT People

SUMMARY:

Accomplished, versatile, and high performance Support Professional seeks an opportunity to secure a challenging role to support an organization to achieve its established goals and objectives.
Proven time management and multitasking abilities; skillfully balances competing priorities.
Displays a collaborative work ethic and a superior level of adaptability and initiative.
Outstanding combination of communication, interpersonal, organizational and technical skills.
Versatile and energetic; demonstrates high levels of personal commitment and dedication.
Self - directed and dependable; works autonomously without supervision.

PROFESSIONAL EXPERIENCE:

Dispatcher/Network Assistant

Confidential, Poolesville, MD

Seamlessly managed to provide on call technical support and dispatching services to 40+ clients to resolve complex software/configuration, network, and hardware issues.
Managed daily scheduling for 10+ staff members to provide full coverage for 17 hours of operating time every day, plus on call emergency support.
First contact for all incoming calls for services and routing to correct staff across multiple phone lines and physical locations.
Devised and delivered comprehensive on-the-job training to new and existing employees on the use of new equipment, and software utilizing strong communication skills to ensure the successful transfer of knowledge.
Demonstrated superior organizational, time management, and multitasking skills, consistently meeting goals and objectives and handling multiple priorities in a time-sensitive environment.

Field Tech Support

Confidential, Camp Hill, PA

Managed a complex workload; providing 24/7 on call technical support at +60 stores and rotating weekend support to +100 stores to resolve complex software/configuration and hardware issues.
Traveled extensively throughout the assigned area and provide the highest standards of customer service, technical support, and troubleshooting support, improving client satisfaction, retention, and referrals.
Evaluated hardware needs at each of the stores and work closely with storeowners to provide targeted product solutions that optimize store performance.
Leveraged strong technical abilities to maintain, troubleshoot, and repair ScriptPro SP 200 systems in high volume pharmacies.
Devised and delivered comprehensive on-the-job training to new and existing employees on the use of new equipment, utilizing strong communication skills to ensure the successful transfer of knowledge.
Demonstrated superior organizational, time management, and multitasking skills, consistently meeting goals and objectives and handling multiple priorities in a time-sensitive environment.

Data Entry Clerk

Confidential, Frederick, MD

Performed the data entry and data management functions for a banking bankruptcy department, maintaining the highest standards of accuracy, confidentiality, and compliance.
Collaborated closely with team members to complete the data processing function for a large volume of bankruptcy calls prior to the change in law relating to bankruptcy, providing courteous caller support.
Responsible for troubleshooting and repair of departmental pc’s, demonstrating proven technical and analytical talents, and minimizing disruption and equipment downtime.