SUMMARY:

• Accomplished, versatile, and high performance Support Professional seeks an opportunity to secure a challenging role to support an organization to achieve its established goals and objectives.
• Proven time management and multitasking abilities; skillfully balances competing priorities.
• Displays a collaborative work ethic and a superior level of adaptability and initiative.
• Outstanding combination of communication, interpersonal, organizational and technical skills.
• Versatile and energetic; demonstrates high levels of personal commitment and dedication.
• Self - directed and dependable; works autonomously without supervision.

PROFESSIONAL EXPERIENCE:

Dispatcher/Network Assistant

Confidential, Poolesville, MD

• Seamlessly managed to provide on call technical support and dispatching services to 40+ clients to resolve complex software/configuration, network, and hardware issues.
• Managed daily scheduling for 10+ staff members to provide full coverage for 17 hours of operating time every day, plus on call emergency support.
• First contact for all incoming calls for services and routing to correct staff across multiple phone lines and physical locations.
• Devised and delivered comprehensive on-the-job training to new and existing employees on the use of new equipment, and software utilizing strong communication skills to ensure the successful transfer of knowledge.
• Demonstrated superior organizational, time management, and multitasking skills, consistently meeting goals and objectives and handling multiple priorities in a time-sensitive environment.

Field Tech Support

Confidential, Camp Hill, PA

• Managed a complex workload; providing 24/7 on call technical support at +60 stores and rotating weekend support to +100 stores to resolve complex software/configuration and hardware issues.
• Traveled extensively throughout the assigned area and provide the highest standards of customer service, technical support, and troubleshooting support, improving client satisfaction, retention, and referrals.
• Evaluated hardware needs at each of the stores and work closely with storeowners to provide targeted product solutions that optimize store performance.
• Leveraged strong technical abilities to maintain, troubleshoot, and repair ScriptPro SP 200 systems in high volume pharmacies.
• Devised and delivered comprehensive on-the-job training to new and existing employees on the use of new equipment, utilizing strong communication skills to ensure the successful transfer of knowledge.
• Demonstrated superior organizational, time management, and multitasking skills, consistently meeting goals and objectives and handling multiple priorities in a time-sensitive environment.

Data Entry Clerk

Confidential, Frederick, MD

• Performed the data entry and data management functions for a banking bankruptcy department, maintaining the highest standards of accuracy, confidentiality, and compliance.
• Collaborated closely with team members to complete the data processing function for a large volume of bankruptcy calls prior to the change in law relating to bankruptcy, providing courteous caller support.
• Responsible for troubleshooting and repair of departmental pc’s, demonstrating proven technical and analytical talents, and minimizing disruption and equipment downtime.