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Atm Network Help Desk Tech Resume

Ashburn, VA

PROFESSIONAL EXPERIENCE:

Confidential, Ashburn VA

ATM Network Help Desk Tech

  • Remote ATM Network management.
  • Answering and managing calls within Confidential Inc. operations command center.
  • Heavy Tandem Usage.
  • Heavy call center management.
  • Monitoring and assessing of the ATM Network.
  • Assistance with network connectivity
  • Proper command usage to bring ATM systems live
  • Assisting customers, daily with needs and concerns of their ATM Systems. To help mitigate and manage clients concerns.
  • Diagnosing errors or technical problems and determining proper solutions for client/branch ATM machines
  • Heavy SharePoint Usage

Confidential, Northing VA

First Line Technician

  • Maintenance repair management of ATM machines within Major Banking institutes within the northing VA area are.
  • Managed and supervised branch ATM systems, to help provide higher quality, and better outstanding service devilry, to provide outstanding customer service.
  • Medium Stock management.
  • Assisting customers, daily with needs and concerns of their PCs/ATM Systems. To help mitigate and manage clients concerns.
  • Providing service and customer support during field visits or dispatches
  • Diagnosing errors or technical problems and determining proper solutions for client/branch ATM machines
  • Small Project, on site management.
  • Branch Key, Management

Confidential, Washington DC

IT Field Technician

  • Maintenance repair management of Citi Bank’s ATM machines.
  • Managed and supervised within Citibank branch ownership program to help provide higher quality, better outstanding service devilry devices.
  • Stock management
  • Assisting customers, daily with needs and concerns of their PC. To help mitigate and manage clients concerns.
  • Managed the Deployment of software patches to have a continuum of on steady, high quality, well fitted, customer protection applications.
  • Providing service and customer support during field visits or dispatches
  • Managing all on site installation, repair, maintenance and test tasks
  • Diagnosing errors or technical problems and determining proper solutions

Confidential, Reston, VA

Support Technician

  • Tested, GPS software, on hand held devices to determine the signal strength of satellites
  • Loaded software patches, on to hand held devices for telecommunication use
  • Assembled, configured, and tested SMART 1 and SMART 2 calling modules. to be used in field by major telecommunication providers; studied the LTE signal strength on a larger geographical scale

Confidential, Herndon, VA

Information Technology Specialist

  • Worked in various areas such as System Engineering, Network Engineering, Hardware, and Software Development throughout the company; obtained many different skills exceeding client satisfaction externally and internally
  • Developed and trained for team lead position to have an overall outlook on project vision from start to finish
  • Completed 30+ workshops in engineering technologies such as Cloud Computing, Cyber Security, and Mobile Application, and Web Development
  • Disassembled and reassembled computer hardware components to gain an understanding for possible trouble shooting solutions

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