ATM Network Help Desk Tech Resume Ashburn VA - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Ashburn VA

ATM Network Help Desk Tech

Remote ATM Network management.
Answering and managing calls within Confidential Inc. operations command center.
Heavy Tandem Usage.
Heavy call center management.
Monitoring and assessing of the ATM Network.
Assistance with network connectivity
Proper command usage to bring ATM systems live
Assisting customers, daily with needs and concerns of their ATM Systems. To help mitigate and manage clients concerns.
Diagnosing errors or technical problems and determining proper solutions for client/branch ATM machines
Heavy SharePoint Usage

Confidential, Northing VA

First Line Technician

Maintenance repair management of ATM machines within Major Banking institutes within the northing VA area are.
Managed and supervised branch ATM systems, to help provide higher quality, and better outstanding service devilry, to provide outstanding customer service.
Medium Stock management.
Assisting customers, daily with needs and concerns of their PCs/ATM Systems. To help mitigate and manage clients concerns.
Providing service and customer support during field visits or dispatches
Diagnosing errors or technical problems and determining proper solutions for client/branch ATM machines
Small Project, on site management.
Branch Key, Management

Confidential, Washington DC

IT Field Technician

Maintenance repair management of Citi Bank’s ATM machines.
Managed and supervised within Citibank branch ownership program to help provide higher quality, better outstanding service devilry devices.
Stock management
Assisting customers, daily with needs and concerns of their PC. To help mitigate and manage clients concerns.
Managed the Deployment of software patches to have a continuum of on steady, high quality, well fitted, customer protection applications.
Providing service and customer support during field visits or dispatches
Managing all on site installation, repair, maintenance and test tasks
Diagnosing errors or technical problems and determining proper solutions

Confidential, Reston, VA

Support Technician

Tested, GPS software, on hand held devices to determine the signal strength of satellites
Loaded software patches, on to hand held devices for telecommunication use
Assembled, configured, and tested SMART 1 and SMART 2 calling modules. to be used in field by major telecommunication providers; studied the LTE signal strength on a larger geographical scale

Confidential, Herndon, VA

Information Technology Specialist

Worked in various areas such as System Engineering, Network Engineering, Hardware, and Software Development throughout the company; obtained many different skills exceeding client satisfaction externally and internally
Developed and trained for team lead position to have an overall outlook on project vision from start to finish
Completed 30+ workshops in engineering technologies such as Cloud Computing, Cyber Security, and Mobile Application, and Web Development
Disassembled and reassembled computer hardware components to gain an understanding for possible trouble shooting solutions