PROFESSIONAL EXPERIENCE:
Confidential, Ashburn VA
ATM Network Help Desk Tech
- Remote ATM Network management.
- Answering and managing calls within Confidential Inc. operations command center.
- Heavy Tandem Usage.
- Heavy call center management.
- Monitoring and assessing of the ATM Network.
- Assistance with network connectivity
- Proper command usage to bring ATM systems live
- Assisting customers, daily with needs and concerns of their ATM Systems. To help mitigate and manage clients concerns.
- Diagnosing errors or technical problems and determining proper solutions for client/branch ATM machines
- Heavy SharePoint Usage
Confidential, Northing VA
First Line Technician
- Maintenance repair management of ATM machines within Major Banking institutes within the northing VA area are.
- Managed and supervised branch ATM systems, to help provide higher quality, and better outstanding service devilry, to provide outstanding customer service.
- Medium Stock management.
- Assisting customers, daily with needs and concerns of their PCs/ATM Systems. To help mitigate and manage clients concerns.
- Providing service and customer support during field visits or dispatches
- Diagnosing errors or technical problems and determining proper solutions for client/branch ATM machines
- Small Project, on site management.
- Branch Key, Management
Confidential, Washington DC
IT Field Technician
- Maintenance repair management of Citi Bank’s ATM machines.
- Managed and supervised within Citibank branch ownership program to help provide higher quality, better outstanding service devilry devices.
- Stock management
- Assisting customers, daily with needs and concerns of their PC. To help mitigate and manage clients concerns.
- Managed the Deployment of software patches to have a continuum of on steady, high quality, well fitted, customer protection applications.
- Providing service and customer support during field visits or dispatches
- Managing all on site installation, repair, maintenance and test tasks
- Diagnosing errors or technical problems and determining proper solutions
Confidential, Reston, VA
Support Technician
- Tested, GPS software, on hand held devices to determine the signal strength of satellites
- Loaded software patches, on to hand held devices for telecommunication use
- Assembled, configured, and tested SMART 1 and SMART 2 calling modules. to be used in field by major telecommunication providers; studied the LTE signal strength on a larger geographical scale
Confidential, Herndon, VA
Information Technology Specialist
- Worked in various areas such as System Engineering, Network Engineering, Hardware, and Software Development throughout the company; obtained many different skills exceeding client satisfaction externally and internally
- Developed and trained for team lead position to have an overall outlook on project vision from start to finish
- Completed 30+ workshops in engineering technologies such as Cloud Computing, Cyber Security, and Mobile Application, and Web Development
- Disassembled and reassembled computer hardware components to gain an understanding for possible trouble shooting solutions
